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SpringHill Suites Prescott
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Reviews (716)
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435
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All reviewsfront deskwhiskey rowwithin walking distanceoatmealrooms are spaciousbreakfast staffdowntown areafree breakfastindoor pooltwo queen bedsexercise roomcourthouse squaresitting areathe breakfast areashort driveconvenient locationmini fridge
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Reviewed 16 July 2014

I was really disappointed as this place had excellent reviews. It was a great location and appeared very nice. The girl who checked us in was very nice. Our room was nice too. Shortly after check in someone started calling our room over and over. I called the front desk and was told they couldn't do anything about it and to unplug the phones. The next day after a very long day we arrived back and it was raining only to find a very large puddle in the carpet in front of our inside hallway room. The ceiling was leaking. Our lock on our door wouldn't open and we couldn't find a phone upstairs to call to the front desk, after three trips down the elevator and walking to the front of the lobby each time being assured the key card worked I was getting frustrated, the last time down the assistant manager met us at our room with no apology but did fix the room key, after that our leaky carpet was fixed, I have a feeling that this doesn't happen often as the reviews were all good. Although I didn't receive an apology from the assistant manager he did take some money off our bill.

Room Tip: Higher floors seem quieter.
  • Stayed: July 2014, travelled with family
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1  Thank Dorrie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JL J, General Manager at SpringHill Suites Prescott, responded to this reviewResponded 19 July 2014

Hello Dorrie K
Thank you for taking the time to alert us to the challenges you experienced while staying with us.
Our goal is too deliver the cleanest accommodations and the very best service.
My apologies that we did not meet our service goals when you stayed.
We appreciate your business and look forward too exceeding your expectations.
We will take good care of you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

We are from the valley and had family in town from St. Louis. We went to Prescott for a overnight trip and stayed at SpringHill Suites. Everything about the hotel was nice. The free breakfast was an added bonus. We sat on the very lovely patio. An employee by the name of Sarah was so helpful, she went out of her way to make sure we had everything we needed. We would definitely stay again.

  • Stayed: June 2014, travelled with family
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2  Thank Paulina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

We always stay here when we come to Prescott!! Great Location! Breakfast included...Nice staff!!! No Worries!! Its within walking distance to great food and great shopping and to the Town Square! In the winter they have the fireplace going and its nice to sit in the lobby and have coffee or hot chocolate and just enjoy the fire!!

  • Stayed: December 2013, travelled with friends
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1  Thank tammyjohn4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

My partner and her two daughters stayed one night and loved it. The hotel was close to downtown. The rooms were clean and comfortable. The pool was fun. The staff went out of their way to make our stay pleasant. And the breakfast in the morning was awesome and a great way to cap off our stay. I highly recommend this hotel.

  • Stayed: June 2014, travelled with family
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1  Thank Dale D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Room was good, breakfast is complimentary and extensive. Pool and whirlpool were great after a long day travelling. Staff very friendly. We had a good nights sleep in a very spacious room. Nice complimentary products in room

  • Stayed: June 2014, travelled as a couple
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Thank KazzyGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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