Mistakes can happen. When they do, it's how they are handled that is important. The resort was in error and our family of 9 people experienced this error. After checking their web site and seeing that their Champaign Brunch was offered every Sunday (18 point type), I called and made a reservation and asked specifically if the brunch was offered every Sunday. After receiving a yes, I contacted the families involved, sent them copies of the menu and told them of the brunch plan to celebrate several birthdays. They drove 130 miles each to come to Prescott for the occasion. We arrived at the restaurant to be told....Brunch is only on the first Sunday of the Month. Later that week I returned to the resort to see how they might handle this. The Resort General Manager, Steve, was courteous, apologetic, agreed that errors had been made on their part and offered us a generous compensation should the family chose to return to the resort for a brunch at a later time. I thought this was a good outcome to a bad situation. I trust by now, they have corrected their website and let their restaurant personnel know of the dates for the brunch.
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- Also Known As:
- Prescott Resort And Conference Center
- Prescott Hotel Prescott