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“Snippy Front Desk”
1 of 5 bubbles Review of Hotel Vendome

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Hotel Vendome
Ranked #8 of 22 Hotels in Prescott
Certificate of Excellence
Fountain Hills, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Snippy Front Desk”
1 of 5 bubbles Reviewed 20 August 2013

The person at the front desk was very snippy and short with me when I was inquiring about making a booking for this weekend. I felt as if since they were booked, she just wanted to get me off the phone. Its too bad because I am in the travel industry and I will be not recommending this hotel to any of my clients. If the customer service is lacking when making a reservation, I would not expect it to be any better once you get there.

  • Stayed August 2013, travelled on business
    • Service
Helpful?
1 Thank DryHeat40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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465 reviews from our community

Traveller rating
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    18
    4
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Phoenix, Arizona
Level Contributor
213 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
3 of 5 bubbles Reviewed 18 August 2013

I am torn as to the rating to give this hotel. First, the good stuff: The building itself is very historic, well preserved and very charming. As you walk in it looks like you stepped back into the turn of the century cowboy town. There is a very small charming little bar in the lobby that has a great selection of micro brews and wines and you can't beat the lovely porch and balcony where you can sip your wine or beer and just relax and watch life go by. The gentleman who checked us in was exceptionally nice. We decided to get pizza and come back to the lobby to eat it at dinner and he was nice enough to let us sit out there after he "closed" and just asked us to turn off the lights when we left. The hotel is just far enough off of the center of town to be super quiet but close enough to walk anywhere you want. They served a simple, yet sufficient breakfast of scones, bagels, fruit, coffee and juice and it was lovely to eat it on the porch. You simply can't beat the location, history and charm of the Hotel Vendome. Unfortunately, that is not where my review ends. We rented the two bedroom "suite", rooms 6 and 8 on the first floor. The rooms did seem quite clean. The rooms are connected by a very historic bathroom with an old-timey toilet and a claw foot tub. This historic part is charming but the toilet is in need of some repair and worst of all, it made sort of a loud "screaming" sound every time you flushed it. Forget using it in the middle of the night as it would definitely wake everyone up. The rooms have original woodwork which is beautiful but the rest of the decor is 1960's grandma's house. The furniture is also rather old (not historic) and in some disrepair (the drawer on the chest of drawers nearly fell out when I pulled on it) and the televisions are quite outdated as well. The bed was not very comfortable (we both tossed and turned) and the bed in room 6 squeaked extremely loudly literally every time my son moved. There is a "dressing room" in between the rooms that has very outdated decor (also not in a historic way). I love historic hotels but am baffled when they leave it decorated from several decades. There is also a distinct lack of outlets in the room making it difficult to charge our modern devices as well as insufficient lighting in the room making it very difficult to read at night. I wondered about the safety of the wiring as well as I noticed an outlet jutting out from the wall with the phone cord wrapped around it (see pic). We also heard every sound from everyone above us in the morning (I guess this can just be attributed to the old walls, etc.)and there is no way to shade the window from the light making it hard to sleep in later than sunrise. After breakfast we were ready to check out and wished to refill our water bottles but found the cooler for guests empty. My boyfriend politely asked the woman if he could get some more water and was met with the reply "I'll get to it when I get to it". Wow, Probably not how you should respond to paying guests. She was nice enough at check out but that particular interaction left us with a strange vibe. All in all, we greatly enjoyed the lobby, bar, breakfast, porch and balcony and our interaction with the gentleman working the evening shift. The rooms (at least the ones we stayed in) are in serious need of some "comfort" and decor upgrades. By decor upgrades I mean, at least make it look like authentic turn of the century decor and not just seriously outdated. I would definitely recommend a visit to the hotel, have a wine or beer at "The Fremont Bar" and enjoy it on their wonderful porch or balcony. But based on our experience, I won't be returning to spend the night.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BLBTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminster
Level Contributor
94 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 1 August 2013

I loved the ambiance of this hotel! It was very relaxing to come back from a hot day on Whiskey Row and sit on either the upstairs or downstairs veranda, talking with friends.

Our room 19 was lovely, clean and comfortable. No complaints! The prices are comparable to the others in the area but this place is better!

The proprietors are friendly and very accommodating! Thank you, Steph, for allowing me to change in your downstairs bathroom after check-out. BTW, I won first place in that bicycle costume!

We will be back for next year's Shoot out at Whiskey Row! See you then!

  • Stayed July 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DianaWestminster_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Menifee, California
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 30 July 2013

Thank you for providing a wonderful & comfortable experience on our first stay in Prescott. I was sorry not to hear from Noble( I love cats) but maybe next year. (the ghost cat) The rooms were great, service super( especially Jordan- what a guy!) all within walking distance. Really enjoyed the continental breakfast- so nice on the porch. Great place to stay with friends, or make new ones!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 123Patricia123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Banning, California, United States
1 review
5 of 5 bubbles Reviewed 29 July 2013

Had a great time at the hotel Vendome! I can't say enough , from the cozy rooms to the great lobby area with its great little bar with craft beers and wine . The staff was great and very friendly! A special shout out to Jordon, great job in picking out the best brew to the perfect glass of wine. We go to Prescott the same time every year for a special event , this was our 1 st time at the Vendome and we have already made our reservations for next year. Did I mention the Continental breakfast ? Yummy ! Please choose the Vendome on your next trip to Prescott you won't be sorry!

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 21 July 2013

If you like big suites and granite bathrooms, Hotel Vendome is not for you. If you like older buildings with charm, thoughtful hosts, a nice wine selection at the bar, and friendly guests, you'll love Hotel Vendome. Just a block from the town square, everything that's going on is within walking distance. We'll definitely be back!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marlys S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
1 review
5 of 5 bubbles Reviewed 17 July 2013

I was looking for a hotel that was quaint with a lot of character. This hotel delivered. The location is fantastic and the staff was great. I felt at home just walking in. I loved sitting on the front porch drinking tea (there is a bar in the hotel too). Everything you need is in walking distance. This will be my go to place when I visit Prescott.

Room Tip: The hotel is an old building so the rooms are small but they have alot of character, very clean and...
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dale M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Vendome

Property: Hotel Vendome
Address: 230 South Cortez St., Prescott, AZ 86303
Phone Number:
Region: United States > Arizona > Prescott
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service
Hotel Style:
#2 Best Value Hotel in Prescott
#5 Romantic Hotel in Prescott
#7 Family Hotel in Prescott
#10 Business Hotel in Prescott
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hotel Vendome 2.5*
Number of rooms: 20
Official Description (provided by the hotel):
A small boutique hotel built in 1917, the Hotel Vendome still retains much of its original charm. Located in the heart of downtown Prescott a half block from the Courthouse Square with many restaurants, bars, Whiskey Row, galleries and antique shops within walking distance. The hotel has 20 guest rooms with original clawfoot tubs, a wine and beer bar and an area to lounge and take in the beautiful front windows. Complimentary continental breakfast, guest pantry with tea and coffee. Romance/Pamper packages available. ... more   less 
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Also Known As:
Vendome Hotel Prescott

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