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“Can't claim itself for 4 stars”

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Scottsdale Plaza Resort
Ranked #18 of 75 Hotels in Scottsdale
Certificate of Excellence
Reviewed 16 April 2014

It was purchased from Priceline.Not sure whether priceline or the hotel is misleading,it's label as 4 stars hotel,free in room wifi, free parking, ,however, at the end it's charging $17 extra mandatory resort fee.Regular room is only providing 2 full size or 1 king, no mini fridge? Tried to upgrade, the front desk manager offered $60 upgrade to a 2 stories villa unit. The decent air condition is way too noisy and the unit as old as we can find in cheap apartment complex!Extra fee is applied to use the spa facilities.But there is no steam room in this 4 stars property. We asked if there is shuttle to the shopping mall where is about 2-3 miles away,the concierge told us they only have one driver for shuttle and it only serve to airport.I think Diamond resort is more reasonable and much better quality facility where we spent 3 nights!

Stayed: April 2014, travelled with family
5  Thank pkong13141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScottsdalePlaza, Director of Rooms at Scottsdale Plaza Resort, responded to this reviewResponded 22 April 2014

Dear Pkong13141,

Thank your feedback, hopefully we can help guests understand what the resort fee encompasses. The property does have a dry sauna for all guests to use outside of the spa. Also included in the resort fee are things many other properties charge extra for, in addition to their resort fees, but we like to include for our guests, like unlimited wi-fi access, a daily paper, free parking, staffed fitness center and more. We hope you do choose to stay with us in the future to take advantage of the many wonderful amenities we offer.

Thank you,
Travis Giles
Director of Rooms

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1,562 - 1,568 of 1,999 reviews

Reviewed 11 April 2014

Stayed here with my wife for a night and enjoyed everything from dinner at Remington's to hanging at the pool for lunch and adult beverages......Front desk very helpful and pool staff awesome. Ana is a terrific employee who was the highlight of trip. Lunch at the pool was delicious and well presented. My only issue with the place is their failure to recycle. Time to help the earth folks!

Room Tip: Stayed in the 500 area nice sunrise view and quiet night for a weekend. Parking is difficult to find...
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  • Stayed: April 2014, travelled as a couple
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1  Thank Quinn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScottsdalePlaza, Director of Rooms at Scottsdale Plaza Resort, responded to this reviewResponded 16 April 2014

Dear Quinn,

Thank you for taking the time to leave us your review. We appreciate your feedback and also will share the compliment with Ana. Thank you for your business and we hope to see you again soon.

Thank you,
Travis Giles
Director of Rooms

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Reviewed 7 April 2014

I just spent 8 nights at the Scottsdale Plaza resort. Grounds are beautiful and well maintainted, service in the lounge exceptionnal - especially from Brooke. Location is great, very close to downtown and the shuttle service provided by the hotel is very convenient (Dave took us and gave us a tour of downtown, very nice gentleman).

The rooms are dated but clean. Bathroom needs updating. Bed extremely uncomfortable - mattress like plywood. The worse is how the rooms are NOT SOUND PROOF. I could hear everything that was going on in the room next door - with my luck, had 3 different couples fighting all night and it was just like i was right in there with them. This is suposed to be a 4 star resort, not Motel 6...

  • Stayed: April 2014, travelled as a couple
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2  Thank Arizonabound2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScottsdalePlaza, Director of Rooms at Scottsdale Plaza Resort, responded to this reviewResponded 11 April 2014

Dear Arizonabound2014,

Thank you for taking the time to leave such a wonderful review. We always love to hear positive feedback and encouragement about our staff. We will make sure to let them know their hard work is appreciated. We apologize that you had noise disturbances during your stay. The resort is consistently being updated and renovated. If you are available to speak with us directly we would love to hear from you.

Thank you,
Travis Giles
Director of Rooms
Ph: 480-951-5168

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Reviewed 4 April 2014

They have wonderful amenities here with lobby, dining, pool, spa, grounds, tennis courts.... but rooms are a bit dated for this high of a rated hotel. When checking in ....nothing was said of the amenities. No scripted explanation of the grounds. How to use, where to go, recommendations. Concierge......bored. No bubbly help. Walked 3.2 miles straight down street to old town and back. Nice stroll. Rooms were okay and roomy. separate bar and sink area. Double sinks separate from shower. Downer was the walls are paper thin for some reason. Neighbors coughed and voices easily heard. Shutting doors are quite noticeable.
I would like to rate this a 3.5 but that isn't an option.

  • Stayed: April 2014, travelled as a couple
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2  Thank Reno60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScottsdalePlaza, Director of Rooms at Scottsdale Plaza Resort, responded to this reviewResponded 11 April 2014

Dear Reno,

Thank you for taking the time to leave a review for The Scottsdale Plaza Resort. We update the resort regularly as well as renovate. We hold our staff to the highest level of standards and are committed to providing the best possible experience for every guest. Thank you for sharing your concerns. If you are available to speak directly we would like the opportunity to possibly rectify the situation. We hope that you will visit us again in the future

Thank you,
Travis Giles
Director of Rooms
Ph: 480-951-5168

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Reviewed 3 April 2014

Stayed overnight on a business trip. Nicely kept properties, ate at the sports grill, good food and service. Fast and courteous service from all employees.
Pros: customer service, cleanliness, attentiveness
Cons: Business Center fax was messed up, room does not have mirrors set up to check the back of that hair!
Note:
1. Resort is a 20 minute drive from the airport, using the shuttle.
2. The shuttle is fee for service.

  • Stayed: April 2014, travelled solo
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Thank Aviator_and_wife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScottsdalePlaza, Director of Rooms at Scottsdale Plaza Resort, responded to this reviewResponded 4 April 2014

Dear Aviator and Wife,

Thank you for leaving a wonderful review. We appreciate the feedback and appreciate your business. We hope next time you visit Scottsdale you will think of us.

Thank you,
Travis Giles
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014 via mobile

Firstly, this was my first hotwire deal ever. I had planned on just booking a different resort but decided we didn't have our kids lets try something different.
Front desk friendly
Room:
First room was nice but had 2 full sized beds I wanted a king. Called front desk, person that answered sighed annoyingly put me on hold for so long another person picked up, 2nd person very nice! As luck has it I got the sigher when I arrived at front desk. Switched me but not before being subjected to sighs and snotty comments.
Room ok, motel style parked right in front, mirrored walls, ugly hair covered bathroom tiles, and hard bed.
Outside I overheard a very annoyed guest sulking about cigarette butts on the ground. That's not a reason to leave a hotel. However, their real complaint was at over $200 a night this was not a resort! Keep in mind I was there during a slow week, so hotels were offering great deals. I'd have been pissed if I booked this place thinking it was 4 stars.

Pros
Easy parking kind of clean room
Cons
Not my hair in the shower or on bathroom floor
Sighing front desk
Not 4star resort

If get room for under $100 take it, but any more than that just check into motel 6. Same quality less money

  • Stayed: March 2014
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2  Thank HugeFoodSNOB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScottsdalePlaza, Director of Rooms at Scottsdale Plaza Resort, responded to this reviewResponded 14 April 2014

Dear HugeFoodSNOB,

Thank you for taking the time to leave a review for The Scottsdale Plaza Resort. We maintain the grounds daily and we apologize they were not up to standards during your stay. We hold our staff to the highest level of standards and are committed to providing the best possible experience for every guest. We apologize you had a negative experience with the front desk as well and we will make sure to address the situation. Thank you for sharing your concerns. If you are available to speak directly we would like the opportunity to possibly rectify the situation. We hope that you will visit us again in the future

Thank you,
Travis Giles
Director of Rooms
Ph: 480-951-5168

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Reviewed 30 March 2014

We were fortunate to get a trip post- Spring Break so the rates were fantastic. The property is wonderful and the rooms spacious. The best thing about our trip were the people here---they were so helpful and professional and friendly! Easy access to Spring Training baseball and our day trip to the Grand Canyon. The Colorado Rockies were staying there while we were there---it must be a great place! Thumbs up for sure.

  • Stayed: March 2014, travelled with family
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Thank BritaC2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScottsdalePlaza, Director of Rooms at Scottsdale Plaza Resort, responded to this reviewResponded 31 March 2014

Dear Brita,

Thank you for taking the time to leave a wonderful review for The Scottsdale Plaza Resort. We appreciate your business and are very pleased to hear that you enjoyed your stay with us. We hope to see you back again soon!

Thank you,
Travis Giles
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scottsdale Plaza Resort

Address: 7200 N Scottsdale Rd, Scottsdale, AZ 85253-3699
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Luxury Hotel in Scottsdale
#9 Top resorts Hotel in Scottsdale
#10 Spa Hotel in Scottsdale
#36 Business Hotel in Scottsdale
#43 Family Hotel in Scottsdale
Price Range: £108 - £297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Scottsdale Plaza Resort 4*
Number of rooms: 404
Official Description (provided by the hotel):
Where the Old West Meets the New Guests arriving at The Scottsdale Plaza Resort find an oasis of tranquility that evokes a sense of home while capturing the essence of Arizona. Graceful Spanish Mediterranean architecture and décor create a cozy, private estancia-style feel. Warm desert breezes and views of Camelback Mountain in the distance settle the pulse. Nearby Cave Creek offers a glimpse into the life of the old west while James Beard award winning Chefs are crafting new specialties in Scottsdale and Phoenix. A Room for Every Lifestyle The Scottsdale Plaza's five distinctive room, suite and lodge options are arranged in intimate clusters that allow for quiet and privacy. Options ranging from larger-than-standard, deluxe guest rooms to beautifully appointed, residence-style lodges and suites and an extraordinary Presidential Suite, we have the perfect room for family vacations, romantic getaways and corporate groups. ... more   less 
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Also Known As:
Scottsdale Plaza Hotel Paradise Valley
Scottsdale Plaza Resort Arizona

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