I have stayed at this hotel several times -- an annual convention. So I am disappointed to learn after a years' reprise we're going back.
I'm writing this review to alert you and management that the air conditioning units, the kind that are stuck into the window are old and generate what smells like mold spores.
After my first night in November I had an allergic reaction and severe asthma which caused me to take high dose of antihistamine. My conference goals were diminished as I needed medication to breathe which also put me to sleep.
Most of the rooms, and I have seen several, are of motel quality. With the exception of the pricey villas which are pretty nice but far from four or five star high end deluxe, had this musty smell which seemed to be coming from these air conditioner units. Even if you turn off the unit, the smell is pervasive as it seems to cling to the bedspread and drapes.
I got lucky the last time and was moved to a king bed room with bar. But the towels were just as thin. The bathroom had a fiberglass tub with ciggarette stain. It seemed to have a new bedspread, but I couldn't escape the mold spores.
I was also incensed that there was a mini-bar in every room which was fully packed with their stuff to sell. I couldn't store any of my own personal items. However they did accommodate me and emptied the thing but only after I explained I had to keep my medication there.
Yes the room card keys do expire even as I had requested an hour later check out time. I had to revisit the front desk after I found myself locked out of my room. I had to interrupt my meeting to attend to this.
The place is big and the rooms farthest away from the front desk are the worst as they seem to be the most moldy smelling especially those east facing. The upper rooms are better as they get more light where spores aren't as able to reproduce.
What's more, the room rate for our convention was set much higher than the rack rate advertised online. Since it was a packaged deal, it seemed to be insulting. One would think that a annually recurring event would get a better than rack rate.
This is a convention oriented establishment. If you are attending a function and must stay there I'd advise to be aggressive with the management as they do finally respond. But overall, if I had a choice I would stay elsewhere.
- Official Description (provided by the hotel):
- Where the Old West Meets the New Guests arriving at The Scottsdale Plaza Resort find an oasis of tranquility that evokes a sense of home while capturing the essence of Arizona. Graceful Spanish Mediterranean architecture and décor create a cozy, private estancia-style feel. Warm desert breezes and views of Camelback Mountain in the distance settle the pulse. Nearby Cave Creek offers a glimpse into the life of the old west while James Beard award winning Chefs are crafting new specialties in Scottsdale and Phoenix. A Room for Every Lifestyle The Scottsdale Plaza's five distinctive room, suite and lodge options are arranged in intimate clusters that allow for quiet and privacy. Options ranging from larger-than-standard, deluxe guest rooms to beautifully appointed, residence-style lodges and suites and an extraordinary Presidential Suite, we have the perfect room for family vacations, romantic getaways and corporate groups. ... more less
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- Also Known As:
- Scottsdale Plaza Hotel Paradise Valley
- Scottsdale Plaza Resort Arizona