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Hampton Inn & Suites Phoenix/Scottsdale
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Reviews (620)
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All reviewsfront desktilted kiltcomplimentary breakfastmayo clinicgreat place to stayclean roomswithin mileswalking distancebusiness centershuttle servicebusiness tripexcellent stayfree shuttleyogurtconvenient locationwould definitely stay here againeach morning
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A TripAdvisor Member
Sinton, Texas
11
Reviewed 17 November 2013

Very pretty hotel, check in policy is poor. Need to work on making it customer friendly or don't accept payment online from companies. The hotel was very clean and so were the rooms. The bed was very comfortable.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Phoenix/Scottsdale, responded to this reviewResponded 19 November 2013

Dear TA Member,

Thanks for staying with us and posting your comments. I'm sorry you were disappointed with us and apologize for the poor service you received. We value your business and your feedback and will use your review in discussions and training to improve our operation. We'd like to learn more and hope you will contact us via kenjacobs@zmchotels.com so we can discuss this further. I hope you will give us a chance to regain your respect on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
11
Reviewed 17 November 2013

Very pleased with quality of facility. Lovely lobby, biz ctr, and gym. Free shuttle operated at all hours of the day and we used it extensively. Breakfast was very extensive and the quality was excellent (especially considering it was free). Front desk staff were extremely helpful arranging for transportation. Perhaps my best experience at any Hampton Inn.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Phoenix/Scottsdale, responded to this reviewResponded 19 November 2013

Dear TA Member,

Thank you very much for your loyalty to the Hampton family of hotels, and for taking the time to write and share comments about your recent stay with us. I'm glad you like what and how we do things here and really appreciate your recognition of jobs well done by our team. I hope we can welcome you back and serve you here again soon.

Sincerely,

Ken Jacobs
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013

Great staff and a very clean room. Common areas are getting old looking. Halls are lit with ugly lighting and the carpet is old and dated looking. TV was horrible to watch as it would not stay tuned. Soda machine was empty. Bathroom products were lovely. Again, the staff was so helpful and nice.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank SheriMpls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

Very comfortable bed. A/C was a little cranky, didn't always work properly. Breakfast was OK, better that is was included. Very helpful staff, including shuttle to nearby hotel for conference. I would stay here again.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank Craig L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Phoenix/Scottsdale, responded to this reviewResponded 12 November 2013

Dear Craig L,

Thanks for staying with us and posting your nice review. I'm sorry for any discomfort or disturbance you experienced due to the AC unit in your room and offer my apologies. I'm glad you were happy with the service and accommodations we provided and hope you will stay with us again on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

Excellent stay, was able to relax and perform business duties well. Excellent service, nice location. Physical property well maintained. I will definately stay there again wether on business or pleasure.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Howard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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