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“Love this place and the staff!” 4 of 5 bubbles
Review of Hampton Inn & Suites Phoenix/Scottsdale

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Hampton Inn & Suites Phoenix/Scottsdale
Ranked #11 of 75 Hotels in Scottsdale
Certificate of Excellence
GreenLeadersSilver level
1 review
“Love this place and the staff!”
4 of 5 bubbles Reviewed 7 February 2014

We have had to go to Mayo Clinic for health reasons, and this is the best place ever to stay! It's within 4 miles, is clean, friendly, with a great staff paying attention to every detail. It's also close to great dining, entertainment and shopping malls.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Carol P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Phoenix/Scottsdale, responded to this review, 10 February 2014
Dear Carol P,

Thank for making your very first TA review about your recent stay with us. All our staff members aim to do everything in their power to fulfill our guests’ needs, as our guests are truly the most important factor in our business. We appreciate your business and hope we can serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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520 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Spanish first
  • Any
English first
Cleveland Ohio, United States
1 review
5 of 5 bubbles Reviewed 21 January 2014

Hampton Inn Scottsdale was an excellent stay for us on our first trip to Arizona. Breakfast was great and staff very friendly. Only beef, we could not get the Barret Jackson Auction on our room TV. We stayed in a suite with a kitchen and family room. It was great having two TV's and a balcony overlooking pool.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Phoenix/Scottsdale, responded to this review, 23 January 2014
Dear Michael B,

Thank you for staying with us and posting your nice review. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. It's always nice to receive compliments from happy guests, and I will share your remarks with the rest of our team here. I'm sorry about the lack of TV coverage of the BJA and offer my apologies. I hope we can serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 January 2014

The staff is always extremely helpful and curtious. I have stayed there many times on buisness and i am always pleased with the accomodations. The breakfeast and evening snacks are great! The hotel is always clean and quiet.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Phoenix/Scottsdale, responded to this review, 23 January 2014
Dear Peter N,

Thank you for your many visits and great review. I'm glad you know you can count on us for a comfortable stay and great service. We really appreciate your recognition of jobs well done by our team and look forward to welcoming you back the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, United States
1 review
5 of 5 bubbles Reviewed 18 January 2014

Very nice place to stay! Clean, welcoming, cozy, and cheerful. The staff is extremely friendly and polite, and the whole atmosphere is very pleasant. The hotel is simple but clean and offers all of the basics. No restaurant in house, but they offer a very nice complimentary breakfast and there are lots of good places to eat very close by.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Phoenix/Scottsdale, responded to this review, 19 January 2014
Dear Elizabeth S,

Thanks so much for sharing your comments about your recent stay with us. We endeavor to give all our guests the best in service and accommodations and we appreciate your compliments. I hope you will let us serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlsbad, United States
1 review
5 of 5 bubbles Reviewed 15 January 2014

I was thoroughly pleased with this Hampton Inn. We are Hilton Honors members and have stayed at many Hampton Inns and this one is truly outstanding. The staff was very professional and accomodating. The room and ammenities were of high quality. The location had numerous restarants and great shopping in a walking distance. Also very convenient to the highway.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Phoenix/Scottsdale, responded to this review, 16 January 2014
Dear Kevin W,

Thank you for taking the time to write and submit a review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we exceeded your expectations. We really appreciate your recommendation and look forward to welcoming you back on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 14 January 2014

Chose another hotel, this one needs some maintenance. Cable didn't work on any of the tv's in the suite, light bulbs all burnt out except for in kitchen, coffee was not replaced in the room daily and when I reported it, I was told they would be fixed two days later, an hour after I checked out

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Phoenix/Scottsdale, responded to this review, 15 January 2014
Dear Lisa B,

I am truly sorry you were so disappointed with us during your recent stay and offer my sincere apologies. We want to provide all our guests with excellent service and accommodations and take it very seriously when we fail. We stand behind Hampton's 100% Satisfaction Guarantee and hope you will contact us via kenjacobs@zmchotels.com so we can discuss this personally. I hope you won't let this one experience reflect poorly on our brand, and that you will give us another chance to regain your trust on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Centennial, United States
1 review
4 of 5 bubbles Reviewed 13 January 2014

Overall the hotel was good, attentive staff, clean. The only issues were hard wire Internet access (none) and the TV connection which was sporadic at best. The location is good for Scottsdale since it is within walking distance of several malls and restaurants.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Phoenix/Scottsdale, responded to this review, 15 January 2014
Dear James L,

Thanks for taking the time to post your comments about your recent stay with us. I'm sorry about the poor TV service and lack of hard wired internet connectivity. We have been having problems with our service provider and are working hard to resolve these issues as soon as possible. We removed our hard wired internet ports some time ago and are apologize for the inconvenience this caused for you. I hope you will give us another chance to retain your business the next time you are in our area.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Phoenix/Scottsdale

Property: Hampton Inn & Suites Phoenix/Scottsdale
Address: 16620 N Scottsdale Rd, Scottsdale, AZ 85254-1509
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Scottsdale
#7 Business Hotel in Scottsdale
#16 Romantic Hotel in Scottsdale
#23 Family Hotel in Scottsdale
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn & Suites Phoenix/Scottsdale 2.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hampton Inn & Suites North Scottsdale Hotel Scottsdale
Hampton Inn And Suites North Scottsdale
Scottsdale Hampton Inn
Hampton Inn & Suites Phoenix/Scottsdale Arizona

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