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“EXCELLENT CUSTOMER SERVICE” 5 of 5 bubbles
Review of Homewood Suites by Hilton Phoenix / Scottsdale

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Homewood Suites by Hilton Phoenix / Scottsdale
Ranked #44 of 75 Hotels in Scottsdale
Certificate of Excellence
Greeley
1 review
“EXCELLENT CUSTOMER SERVICE”
5 of 5 bubbles Reviewed 11 June 2013

I wanted to take this opportunity to share that Joy and Mele with the front desk staff at the Scottsdale property are exceptional. They are incredibly friendly, knowledgeable, responsive, professional and provide excellent customer service. It is always a pleasure to encounter them when I have to stop by and/or contact the front desk. I have stayed at this property 2 weeks of each month for the past year and both Joy and Mele contribute greatly to my overall satisfaction with this property and keep me coming back. I stayed at the Homewood Suites in Chandler and the Homewood Suites on Highland in Phoenix several times prior to reserving at the Scottsdale property. However, the primary reason I did not return to the other properties is due to their customer service. The property in Scottsdale has them beat in customer service hands down. Thanks for this opportunity to share this information.

  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, Guest Relations Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review, 25 July 2013
Dear Janet,

Thank you for your great review of our hotel and our customer service skills in comparison to other hotels you have stayed in. Here in the Homewood Suites Phoenix/Scottsdale we do our best to treat all our guests like family. I know both Joy and Mele are excited to know that they were able to have such an impact on your stay. We hope you will continue to make Homewood Suite Phoenix/Scottsdale your home away from home.

See you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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636 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
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English first
Williamsburg, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 June 2013

One of the best hotels I have stayed at. I travel a lot and will continue stay there evey time I return to Arizona. The staff at the hotel is very polite and helpful. The rooms are very clean and the pool is a great way to relax. The Managers special Mexican Chicken was the best meal I have had at the hotel.

  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Dean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, Guest Relations Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review, 24 July 2013
Dear Dean,

Thank you for taking the time to write about your experience during your stay with us. We take great pride in our hotel and the service that our team offers. I am glad that we were able to make your stay so enjoyable.

We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 June 2013

Flying from NZ to the US and then driving from San Francisco down the Pacific Highway to LA, flying to Vegas and then on to Phoenix we stayed in a total of 7 hotels including The Sheraton Fisherman's Wharf, 2 x Best Westerns, , The Westin LAX, MGM GRand etc. We rate the Homewood Suites the BEST overall experience and the most economic we have stayed in. Staff were friendly and welcoming, the rooms clean, quiet and usable. Access to a free taxi service for up to 5 miles was also an excellent idea. The food was "free" and whilst not of a restaurant standard provided reasonable breakfasts and beer and wine. We thoroughly enjoyed our stay here!

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Graeme J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review, 19 July 2013
Greetings Graeme,

Thank you for your wonderful rating of our hotel compared to all the hotels you traveled to. The staff here were truely sad to see you leave, but we know you'll be back soon to visit.

See you soon.
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Plover, WI
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed 24 May 2013

This hotel is close to my companies Scottsdale office. I've been staying here for several years. I I just stayed here again 5-22 to 5-24. The trash can at the back of the hotel was not emptied during my stay. Was literally overflowing with trash and cigarette butts. As a HH Diamond member is normally get a couple bottles of water but these were not delivered. Had about a 10 minute wait to check in.

I wonder if this property is under new management. I will likely continue to stay given it's proximity to my office but hope to see improvement.

  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank golfwesty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review, 31 May 2013
Dear golfwesty,

Thank you for taking the time to provide us with your feedback on our service and condition of our property. As a valued Diamond member, we are proud to offer you choices in your welcome gift at our Homewood Suites hotels. You can choose from bonus points or water and cookies delivered to your room. We do apologize that your choice of cookies and water were not waiting for you in your room.

We hope to improve your impression of our hotel on your next visit with us.
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Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 22 May 2013

We booked this place based on the rave reviews, but it didn't live up to them. It was fine—clean, quiet—but far from exceptional. (Made us wonder who really wrote some of those reviews.)

At least one review mentioned that there were shops within walking distance, but that's only if you like to shop at Wal-Mart. The hotel is quite far from downtown, so not an ideal base from which to explore the city. Our room was clean, but smelled like chemical-based cleaning products and you can't open the windows to let in any fresh air. Breakfast was okay.

I like to think you can trust reviews on this site, but I'm more skeptical based on this experience.

  • Stayed April 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank SC00P_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review, 28 May 2013
Hello Scoop_23,

I regret to hear your unpleasant experience at our hotel. Our aim is to provide an exceptional experience for all of our guests, on behalf of the entire staff, I apologize that we fell short for you during your stay. We are looking into the "chemical based product" smell to avoid further experiences like yours.

We are centally located between the trendiest shopping districts in Scottsdale, Fashion Square in the south and Kierland Commons in the north, our complimentary shuttle can take our guests to both.

Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, United States
1 review
5 of 5 bubbles Reviewed 20 May 2013

Very accommodating hotel and excellent staff. Breakfast and evening meals were very good. Hosts were excellent (Delia and Neyeli). Also, check-in clerks, Mele and Jessica are very helpful. They answer any questions we have about the Scottsdale/Phoenix area. We have recommended this hotel to co-workers as well as family.

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jesse A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review, 24 May 2013
Hello Jesse A,

Great to hear that you're stay was EXCELLENT. I have relayed your kind words about Delia, Nayeli, Jessica, and Mele to them during our team meetings. They were thrilled to hear that they made such an impression on you.

See you on your next visit with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna
Level Contributor
446 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 bubbles Reviewed 12 May 2013

I decided to stay here due to prior reviews. Overall a very satisfactory experience. Plus: size of rooms, very well equipped kitchen, breakfast buffet with a good choice of items (no paper plates, no plastic silverware, a surprisingly green policy). Minus: no 'off' button for air condition, could not get restaurant recommendations from front desk, given the size of property pool is tiny, rooms closer to Scottsdale Road might be louder. Location might be considered a little bit far from downtown Scottsdale.

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank cibiem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review, 17 May 2013
Hello Cibiem,

Thank you for taking the time to review your experience with us. I'm happy to hear that you noticed our push to be more "green." We will certainly check your room to ensure proper functioning of the a/c. I apologize that you were unsuccessful in receiving restaurant information from our front desk, we will work on that to better our guests' Scottsdale dining experience for the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Phoenix / Scottsdale

Property: Homewood Suites by Hilton Phoenix / Scottsdale
Address: 9880 N Scottsdale Rd, Scottsdale, AZ 85253-4516
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Scottsdale
#35 Family Hotel in Scottsdale
#36 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Phoenix / Scottsdale 3*
Number of rooms: 114
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Phoenix/Scottsdale hotel is located in beautiful Scottsdale, Arizona just three miles from the Scottsdale Airport, making it the perfect accommodations option for anyone traveling to the Phoenix area for business or pleasure. Our hotel has convenient access to world-class golf, shopping, recreation, biking and hiking trails and all that makes Scottsdale a vacation destination in high-demand. ... more   less 
Reservation Options:
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Also Known As:
Homewood Suites Phoenix/Scottsdale Hotel Scottsdale
Homewood Suites Scottsdale
Homewood Scottsdale
Hilton Scottsdale
Scottsdale Homewood Suites
Scottsdale Hilton
Homewood Suites By Hilton Phoenix / Scottsdale Arizona

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