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“Continues to deteriorate”

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Homewood Suites by Hilton Phoenix / Scottsdale
Ranked #43 of 75 Hotels in Scottsdale
Tucson, AZ
Level 6 Contributor
122 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Continues to deteriorate”
Reviewed 23 March 2014

We've stayed at this hotel quite a few times in the past 7 years. The staff is fantastic and the locations is great, but the hotel badly needs renovation. Popcorn ceilings. cracked bath enclosures and the rooms just look used and old. The public areas are better, but we won't stay here again unless the hotel is renovated.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TucsonGal47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review, 25 March 2014
Hello TucsonGal47,

Thank you for taking the time to review our hotel. We are pleased to hear that you have visited us for the past 7 years. I regret to hear that the guestrooms are not to your satisfaction, but I am excited to inform you that our hotel will be undergoing a few improvements especially in the guestroom suites during the summer. We certainly appreciate your feedback and we hope to reinstate your loyalty to our property through our summer improvements.

If you could give me a call at 480-368-1200 or send me a quick e-mail to Jessica.b.torres@hilton.com, so that we can further discuss your experience here at our hotel.

Sincerely,
Jessica Torres
General Manager
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673 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Roselle
Level 5 Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 March 2014

I stayed here for 10 days. The location is nicely located near restaurants and shopping. It is not within walking distance to Old Town Scottsdale. The staff was very accommodating and always pleasant. The weeknight dinners and daily breakfasts are so worth it. They were very good! The pool is small but nice. The only negative I have is this hotel needs major room renovations which I think are happening this summer.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review, 25 March 2014
Greetings Michelle,

Thank you for your kind words about the staff, I will certainly relay the message. You are right, there will be some improvements made this summer. We are excited to get the ball rolling as I’m sure many of our guests will be pleased to enjoy once completed.

Thank you,
Jessica Torres
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Milwaukee, United States
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2014

This was a wonderful stay. The rooms were clean and nicely decorated. The front desk staff is the best I've ever seen. The breakfast and dinners were outstanding. The pool and the grounds were clean and the hotel is located in an ideal place. The greeter who met us, were wonderful and welcoming.

  • Stayed March 2014, travelled solo
    • Value
    • Location
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review, 25 March 2014
Dear David,

We take great pride in treating all of our guests like family and we are happy that we were able to provide you with a wonderful stay. Hope to see you soon next time you’re in Scottsdale.

Warm Wishes,
Jessica Torres
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Gardner, United States
1 review
Reviewed 6 March 2014

The hotel was a great place to stay and the location for what we wanted was great. You did not feel like you were in a hotel room, but in the comforts of your own home! Would definitely stay at a Homewood Suites anywhere.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Dawn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review, 25 March 2014
Hello Dawn,

We are delighted to hear that you felt like home here. Our team takes much pride in providing a family atmosphere for all of our guests, it’s nice to know that were successful in making you feel warm and welcomed.

See you soon,
Jessica Torres
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glenview, Illinois
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 February 2014

Could be a good hotel, but falls short on room cleanliness. Failed to clean our room on one of the two days we stayed, even after we complained. If they could keep the rooms clean it would be of reasonably good value.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
3 Thank Erwin H E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review, 25 March 2014
Dear Erwinhe2014,

Thank you for your feedback on your recent stay with us. I regret to hear that the cleaning service was not consistent. We do have a special cleaning schedule and a conservation of water program. I apologize that both were not communicated to you upon arrival. However, the guests’ preference is our priority, therefore, I apologize that your requests were not delivered even after reporting it to the front desk.

I ask that you give us a second chance to make it up to you. At your convenience, could you give me a call at 480-368-1200 or send me an e-mail at Jessica.b.torres@hilton.com.

Talk to you soon,

Jessica Torres
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, Ohio
Level 6 Contributor
142 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 19 February 2014

The rooms are pretty standard as is the rest of this hotel. It could absolutely use some updating. Primarily the card readers. The one for my room worked just fine, first swipe. The outer doors take 4-5-6 or more attempts which is incredibly frustrating when you are standing outside. Also, parts of this hotel (especially outside the laundry on the first floor) smell like cigarette smoke. I wouldn't stay here again unless there were no other options.

  • Stayed February 2014, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pkelly8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 February 2014

The room and the hotel was nice. But during the night the A/C stopped working. It was broken and could not be fixed. We were only there for one night so we dealt with it. In the morning after talking to the manager on duty they refund our one night stay in full. No questions that's great customer service

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Robert p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Phoenix / Scottsdale

Property: Homewood Suites by Hilton Phoenix / Scottsdale
Address: 9880 N Scottsdale Rd, Scottsdale, AZ 85253-4516
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Scottsdale
#35 Family Hotel in Scottsdale
#36 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): £
Hotel Class:3 star — Homewood Suites by Hilton Phoenix / Scottsdale 3*
Number of rooms: 114
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Phoenix/Scottsdale hotel is located in beautiful Scottsdale, Arizona just three miles from the Scottsdale Airport, making it the perfect accommodations option for anyone traveling to the Phoenix area for business or pleasure. Our hotel has convenient access to world-class golf, shopping, recreation, biking and hiking trails and all that makes Scottsdale a vacation destination in high-demand. ... more   less 
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Also Known As:
Homewood Suites Phoenix/Scottsdale Hotel Scottsdale
Homewood Suites Scottsdale
Homewood Scottsdale
Hilton Scottsdale
Scottsdale Hilton
Scottsdale Homewood Suites
Homewood Suites By Hilton Phoenix / Scottsdale Arizona

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