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“Quiet a/c unit in room”

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Hampton Inn Phoenix/Scottsdale at Shea Blvd
Ranked #49 of 75 Hotels in Scottsdale
Certificate of Excellence
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Quiet a/c unit in room”
Reviewed 1 April 2014 via mobile

This is a basic, no frills, limited-service hotel. Our room was clean, the hard and soft goods were in good condition, the bed comfortable, and the a/c unit in our room was quiet and comfortable. It was not noisy or noticeable when it cycled on and off. I also liked the oatmeal available at breakfast.

Stayed March 2014
Helpful?
Thank AbbyStLouis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Phoenix/Scottsdale at Shea Blvd, responded to this review, 2 April 2014
Dear AbbyStLouis,

Thanks for posting your review about your stay at our hotel. I'm glad you were happy with the service and accommodations we provide and hope you will be our guest again.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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363 reviews from our community

Traveller rating
    178
    106
    49
    22
    8
See reviews for
116
87
27
100
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
des moines, United States
1 review
Reviewed 31 March 2014

Very pleasant stay.. came without a reservation and were treated very courteously and efficiently. Forgot a jacket in room closet... called later in the day and they mailed the jacket to us the following day. Room was good as was the complimentary breakfast.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Phoenix/Scottsdale at Shea Blvd, responded to this review, 1 April 2014
Dear Joseph C,

Thank you taking the time to write and submit your comments regarding your stay at our hotel. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business and your feedback. I hope we can welcome you back and thank you in person soon.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Texas
Level Contributor
128 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 22 March 2014

The room was comfortable and clean. The breakfast was excellent with a variety of hot and cold breakfast foods. The heated pool was an extra perk we weren't looking for. The grandkids loved it and so did we. It was convenient to alot of restuarants and other fun places for kids...like CrackerJax and Cactus Park.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kbentley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Phoenix/Scottsdale at Shea Blvd, responded to this review, 23 March 2014
Dear kbentley,

Thanks for posting your great comments and rating about your recent stay with us. I'm glad you and your family were able to relax and enjoy yourselves here, and that you had fun at our nearby attractions. I hope we can welcome you back and serve you here again soon.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
IND
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 March 2014

After having a last-minute trip go a bit longer, I had to scramble to find an available room, and this older Hampton Inn was available. In spite of its age, which is noticeable only in room size and hallway height, the property was immaculate.

Arriving late, tired, and completely exhausted, it was especially nice to have a welcoming, friendly greeting and a quick check-in.

The room was a standard older Hampton Inn fare, but the furnishings had been updated, carpet was new, and the age of the property was an intangible.

Moreover, the location was convenient to main Scottsdale businesses, and was on a quiet street in what was more of a residential area than anything else.

Recommended if you're in the area!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mlsrar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Phoenix/Scottsdale at Shea Blvd, responded to this review, 24 March 2014
Dear misrar,

Thanks so much for sharing your comments about your recent stay with us. We endeavor to give all our guests the best in service and accommodations and we appreciate your compliments. I hope you will let us serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockford, IL, United States
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 March 2014

We have enjoyed staying here for around 6 years. The staff and location are great which keeps us coming back. The rooms are starting to show use now but we will return hoping they will address this. The location is close to restaurants, shopping, 101 loop and just 20 minutes to the airport.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ronald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Phoenix/Scottsdale at Shea Blvd, responded to this review, 17 March 2014
Dear Ronald G,

Thank you very much for your loyalty and for posting your comments about your many stays with us. You, and guests like you, make our jobs of providing the best in service, accommodations, amenities and facilities very rewarding. You'll be pleased to know we are planning a significant remodeling for our hotel and hope you will like the changes we make. We really appreciate your compliments and look forward to serving you here many more times.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Cruz, California
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 March 2014

noisy and cheap but NOT the price!!! rooms are small, very loud hallways and parties at the pool very late. this is a 'Denny's quality' for a Hilton price. If you are going to pay $200 a night, stay at a full Hilton

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Skip H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Phoenix/Scottsdale at Shea Blvd, responded to this review, 16 March 2014
Dear Skip H,

I'm very sorry you were unhappy here and offer my apologies. We want all our guests to be happy they chose to stay with us and take it very seriously when we fail to provide excellent service and accommodations. We will use you review in discussions and training to improve our monitoring and control of noise. We stand behind our 100% Satisfaction Guarantee, and hope you will contact us via kenjacobs@zmchotels.com, so we can make this right. I hope you will give us the opportunity to regain your trust.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TUCSON, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2014

We had an awful time. Our relaxing getaway was overshadowed by noise in the hallway (not the hotel's fault) and a failed breakfast attempt. The hallway was loud, so don't expect to sleep in. If you are a vegetarian, don't expect to get anything for breakfast. We had planned to sleep in, get breakfast and relax around the hotel until checkout. As it worked out, we went to breakfast, got nothing, so we had to immediately pack-up and go find food elsewhere. There was no relaxing done on this trip.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn Phoenix/Scottsdale at Shea Blvd, responded to this review, 16 March 2014
Dear George B,

Thank you for posting your comments about your recent stay with us. Feedback from valued guests such as yourself is very important to us, and we have shared your review with the proper people at the brand (they specify our breakfast menu), so they can use them to make improvements and changes. I'm sorry too, about the noise that you experienced and offer my sincere apologies. We have refunded the HHonors points you used for your stay and hope you will consider giving us another chance to serve you on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Phoenix/Scottsdale at Shea Blvd

Property: Hampton Inn Phoenix/Scottsdale at Shea Blvd
Address: 10101 N Scottsdale Rd, Scottsdale, AZ 85253-1422
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Scottsdale
#37 Business Hotel in Scottsdale
#41 Romantic Hotel in Scottsdale
Hotel Class:2.5 star — Hampton Inn Phoenix/Scottsdale at Shea Blvd 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Hampton Inn Phoenix/Scottsdale At Shea Blvd Hotel Scottsdale
Hampton Inn Scottsdale
Scottsdale Hampton Inn
Hampton Inn Phoenix/Scottsdale At Shea Blvd Arizona

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