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“Outside of the more private pool I prefer the Phoenician”

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The Canyon Suites at The Phoenician
Ranked #26 of 76 Hotels in Scottsdale
Certificate of Excellence
Reviewed 20 March 2011

I LOVE the Phoenician. I go at least once a year. This year I decided to try the Canyon Suites at the Phoenician and I am still not sure what I was paying extra for. I arrived late and there was no one at the front door!!!! NO ONE. I think the cab driver was afraid to leave me there by myself! I had just arrived after a 6 hour plane ride. Ironically, I had received and replied to a personalized email from an "ambassador" about my exact arrival time several days before my arrival... maybe it went to his spam box? The Phoenician is a great property... LOVE IT. and I think I'll take my chances in the main house going forward. The pool is great. Spa, tennis facilities great. The property has an excellent range of restaurants.

  • Stayed: March 2011, travelled with family
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2  Thank newyorker020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Public Relations Manager at The Canyon Suites at The Phoenician, responded to this reviewResponded 12 May 2011

Thank you for sharing your comments. The Canyon Suites, as Arizona's only AAA Five Diamond boutique hotel, is designed to provide a more intimate, personalized guest experience. Your arrival situation was certainly not standard procedure and will be reviewed by management with our staff. One of the hotel's enhanced services is a check-in process that takes place right in your suite - offering added convenience for the weary traveler. We hope you were able to enjoy many of the other signature features offered, including sterling silver coffee and tea service delivered to your suite every morning; the complimentary weekday afternoon wine tastings; and the guaranteed reservations at any Phoenician restaurant or recreational venue, such as spa and golf. We appreciate your patronage and look forward to having you join us once again at either The Phoenician or The Canyon Suites at The Phoenician.

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Reviewed 28 February 2011

The staff at the Phoenician and Canyon Suites are amazing!!! I was pampered and tended to as if I were the only reservation/guest in the whole place. Deniz was beyond helpful and I felt as though he truly wanted me to have the experience of a lifetime. It was a birthday that week as well and the staff wanted to celebrate right along with me. I definitely recommend the Canyon Suites or the Phoenician. Beautiful facility but the staff...they made it all worth it!!!

  • Stayed: February 2011, travelled on business
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Thank EdieBroker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2010

The service and facilities at the Canyon Suites are second to none. Our room, a suite, was very spacious and comfortably slept all members of our golf group. A dining voucher which could be used for room service (or in the restaurant) was included with our package. A hot breakfast cooked to order was brought to our room each morning and the table was set complete with linen table cloths, napkins, condiments and our own toaster so the bread would not gt soggy on the way over! The foyer of the suites always had complimentary water, coffee and fruit - and although I did not partake, I understand that complimentary wine tasting was also offered daily. Also included was complimentary use of the wellness centre.

The staff at the Canyon suites could not have been more helpful and eager to please. Whether you needed a quick ride across the resort to make a tee time, a dinner reservation or car service, everthing was done promptly and with a smile.

This is a spectacular resort, within a spectacular resort.

  • Stayed: November 2010, travelled with friends
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Thank CandianTraveler007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2010

I have been travelling to the Phoenician for over ten years. I am a very active business travellor who stays in fine hotels approximately 60 nights a year. When on leisure travel, I only stay at five star hotel chains such as Four Seasons, Ritz Carlton, St. Regis, etc.

I can say without any hesitation that the Canyon Suites at the Phoenician is the best resort that I have ever had the priviledge of being a guest.

As a starting point, the level of sevice at the resort is truly remarkable. You will simply never find a more accomodating, professional and friendly staff. From the moment that you arrive at the Canyon Suites you are greeted at the door by a Canyon Ambassador who personally escorts you to your room and who, throughout your stay, is available to serve and any all of your needs. The complimentary coffee served in your room on shining silverware is a perk I have not seen anywhere else. The management and quality of service at the Canyon Suites is truly over the top.

The facilities are also extrarodinary. The resort is huge and yet every square foot of it is manicured and maintained to a level that I have never seen surpassed. The pools are beautiful, the landscaping is exceptional and the rooms are impeccable. I have eaten in most of the restaurants on the grounds and they are all terrific.

You must also enjoy the spa. Thirty minutes in the meditation room will leave you feeling as relaxed as you can imagine.

In the most recent trip (I ordinarily attend with my wife), I went with friends on a golf trip. The golf course, like the rest of the resort, is tremendous. Make sure to take a lesson with Mike Lamanna. I am an advanced golfer and can tell you that he is the best!

Finally, like most other things, it is the intangibles that make all of the difference. I can say for sure that every time I go to the Phoenician I leave thinking only of when I can next go again.

Do yourself a favour, book a trip to the Canyon Suites.

  • Stayed: November 2010, travelled with friends
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2  Thank Cdntravellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2010

From the moment we arrived at the Canyon Suites, we were in awe. Driving through the Phoenician property up to suites, you will be met with immaculately kept grounds and a backdrop of Camelback Mountain. As you enter you will be met with some of the most attentive and professional property professionals that I have encountered on my travels. The valet, concierges, and desk staff makes you feel as if you are their only priority for your stay. The room was clean, comfortable and the private patio made it a treat to have breakfast with a view of the pool and the mountain behind. Some highlights from the stay include: the beautiful pools, access to Camelback Mountain, the John George restaurant, drinks at the Thirsty Camel patio bar, and again the personal attention of the property professionals. I would highly recommend a stay at the Canyon Suites on your next visit to Scottsdale.

  • Stayed: November 2010, travelled with friends
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Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2010

We experienced both ups and downs at the Canyon Suites.

On the up-side: (1) The location is terrific, particularly if you want to be near great shops and restaurants, as well as Old Town Scottsdale. (2) The entire Phoenician property is beautiful with fantastic landscaping and the lovely cactus garden. (3) It was wonderful to have the separate, quieter pool, dedicated only to the Canyon Suites guests, while also being able to access the Phoenician pools. (4) Ambassador Gary, and Ben (at the Canyon Suites pool), were terrific, friendly and helpful. (5) Complimentary high-speed Internet access and parking were a plus as were the twice-daily visits from the housekeeping staff.

On the down-side: (1) Overall, we found the service at the Canyon Suites to be lackluster, and we cannot see how this is considered a 5-star property. We wondered if they had decreased the number of staff recently. For example, several times, cars, which needed to be parked, were stacked up and/or we found no one available to park our car (despite the included valet parking service). Sometimes staff handling luggage, or even the Ambassadors, were also called upon to deal with the cars. In short, staying at the Canyon Suites was like seeing a play where a few actors are called upon to handle several roles, limiting their ability to handle any one task with aplomb. We even experienced, more than once, pool service being closed, mid-day, because the singular staff person serving the pool area was called away to another part of the property. Hence, if you wanted food or beverages, etc., you were told that the pool service was being closed down early. Overall, the lack of service and attention to detail was disappointing. (2) It was a good thing that we scrutinized our bill before leaving the property. It contained many errors and over-charges. Fortunately, when we brought the errors to the attention of staff members, things were rectified, but no guest should ever be presented with an invoice with incorrect entries and over-charges. (3) The morning and evening refreshments, available in the (gorgeous) lobby of the Canyon Suites are sparse, to say the least. Perhaps we have become too accustomed to staying at true 5-star properties where fantastic treats are made available during the day, but we were very surprised at what was advertised, through the website, as opposed to what we found in the lobby. (4) Although we found the hotel to be generally clean, we were struck by the number of room service trays, with remnants of food, left, for hours, in the hallways. We even found dirty trays and dishes collecting on the floor of the room which housed the ice machine. Again, poor/questionable service. (5) Our Ambassador, at check-in, was aloof, demeaning and obviously unfamiliar with our reservation. (We are purposefully omitting his name here.) Fortunately, we later interacted with other Ambassadors who were much more pleasant!

Overall, we had highs and lows at the Canyon Suites. If they could improve on service, the place could be great, and as such, we might give this resort another try in future. Hence, we can recommend the resort, but with some hesitation.

  • Stayed: November 2010, travelled as a couple
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10  Thank derber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2010

Please see my review of the Phoenician. The Canyon Suite staff is, believe it jor not, just as competent and helpful. Gary

  • Stayed: October 2010, travelled on business
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1  Thank apacherodeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Canyon Suites at The Phoenician

Address: 6000 E Camelback Rd, Scottsdale, AZ 85251-1949
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Scottsdale
#1 Romantic Hotel in Scottsdale
#6 Business Hotel in Scottsdale
#11 Luxury Hotel in Scottsdale
#12 Spa Hotel in Scottsdale
Price Range: £342 - £1,325 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Canyon Suites at The Phoenician 5*
Number of rooms: 62
Official Description (provided by the hotel):
The Canyon Suites at The Phoenician is Arizona's premier AAA Five Diamond, Forbes Five Star resort destination. Guests enjoy a daily, complimentary artisan breakfast, a private infinity pool, chauffeured transportation throughout the resort and to nearby shopping areas, as well as priority dining reservations on property. ... more   less 
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Also Known As:
The Canyon Suites At The Phoenician Hotel Scottsdale
The Canyon Suites At The Phoenician Scottsdale, Arizona

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