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“Outstanding” 5 of 5 bubbles
Review of The Canyon Suites at The Phoenician

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The Canyon Suites at The Phoenician
Ranked #6 of 75 Hotels in Scottsdale
Certificate of Excellence
toronto
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Outstanding”
5 of 5 bubbles Reviewed 11 March 2013

Just finished a week at the Canyon Suites and our stay was just about perfect. Excellent property with well trained staff. The rooms were large, clean and well appointed. We liked the exclusive nature of the "resort within a resort" and would definitely stay there again.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jsToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Manager at The Canyon Suites at The Phoenician, responded to this review, 10 April 2013
Thank you for your kind words about the Canyon Suites! I agree that the "resort within-a-resort" gives the Canyon Suites a more tranquil, exclusive feel. We would love to have you back again to make your next stay 100% perfect.
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400 reviews from our community

Traveller rating
    353
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    12
    3
    3
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
122 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 9 March 2013

We went to Scottsdale for a mid winter break and this was the right spot to do it! From the moment we arrived we were treated like royalty - my husband's bag had been lost and the staff were very helpful in getting us set up to enjoy our time until it arrived later that evening. There is nothing the staff wouldn't do for us in the whole time of our one weeks stay. The room was fabulous - large and comfortable. Housekeeping was outstanding and all facilities were great. We enjoyed the restaurant, pool, spa and golf course. Location was super and concierge was exceptional. I would highly recommend this resort and we will return again!

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cdn1_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Manager at The Canyon Suites at The Phoenician, responded to this review, 10 April 2013
Thank you for sharing your experience here at the Canyon Suites! I am very pleased to hear our ambassadors made you feel like royalty in every aspect of your stay. Please come back and see us again in the future for another luxurious getaway!
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Pittsburgh, Pennsylvania
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 27 February 2013

Highly recommend staying here if you are looking to get away for a nice, relaxing trip! Our room was amazing- the size of a luxury apartment! The bed was comfortable- no outdoor noise problems, and the bathroom was very spacious. The property was great- the hotel was very private with AMAZING cabanas with a TV, bathroom and privacy. The pool food service was good. The main resort is totally different and great for families. The spa is great and offers unique services. Breakfast was good everyday at the main restaurant.
Hope to be back one day!

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank lauren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Manager at The Canyon Suites at The Phoenician, responded to this review, 6 March 2013
Thank you for sharing the details of your experience with us as well as your very kind words. We are glad to hear that you enjoyed the privacy of the Canyon, and that you felt that we are a retreat within the resort - as this is just what we strive to be. As Arizona's lone 5-Star, 5 diamond property, we look forward to hosting you in the future and delivering an experience beyond the exceptional.
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Santa Barbara, California
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed 25 February 2013

My husband and I booked a stay here last winter and were pretty disappointed. The grounds and lobby are very pretty but the hotel has a corporate feeling.
We arrived at night and the restaurant had limited bar food. Though the hotel seemed nearly empty when we were there our room was at the end of a very, very long dismally lit hallway - very dreary.
We stayed in the building with a view of the "peaceful infinity pool" because I love to swim. But when I went to the pool the next day there was a swarm of bees on the ladder into the pool. I tried to swim some laps but that swarm of bees was disconcerting. Twice I mentioned it to staff walking by but they had no response. A woman sunbathing next to the pool told me she stayed there often and it was ongoing problem. (We keep bees at our property in California and dealing with a swarm of bees is not that difficult!)
Scottsdale is beautiful and we prefer other hotels to this one.

  • Stayed January 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank sharon2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Manager at The Canyon Suites at The Phoenician, responded to this review, 6 March 2013
Thank you for taking the time to share your comments. We regret to hear that your experience wasn’t up to par with our Five Diamond, Five Star standards. Please know that we are aware of the bees and we are making a serious effort to minimize, if not eliminate, their presence at the pool. Your comments have been shared with our operations team to ensure that we are doing everything possible to make the pool experience better. We are pleased to hear that you enjoyed the lobby and grounds of our beautiful 250 acre property. We sincerely hope that you will visit us again next time you are in Scottsdale so we can demonstrate to you what makes The Canyon Suites a TripAdvisor 2013 Traveler’s Choice.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Alberta
Level Contributor
65 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 12 February 2013

Stayed at the Canyon Suites for a few days at the beginning of February while going to The Who concert. What makes this resort stand out is the tremendous service you'll receive. Before arriving we called ahead and asked for the concierge to arrange a car service during our stay. After realizing we made a mistake in the times, we were able to change everything via email with the concierge, no hassles, no mistakes and courteous service the entire time. After arriving at the resort we were assigned an "ambassador" who handled all our needs and anticipated some of them as well, e.g. the day before our departure our ambassador called our room and offered to take our details, check us into our flight and print off our boarding passes for us. This was to be our experience during our entire stay, great service throughout. We ventured over to the Phoenician resort to enjoy the main lounge and while the service was initially a little slow, the head waitress noticed we were being left unattended and she jumped into action, got us our drinks and then 'talked' to our server, who... promptly came and apologized and then took very good care of us after that. The grounds are stunning and very well attended. The rooms did show a bit of wear but this was nothing when compared to the overall experience we had. A very classy and elegant resort that takes very good care of you. This is now "our hotel" whenever we venture to Scottsdale!

  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DHSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 January 2013

Just recently held Board meetings in the Canyon Suites meeting facilities and our group also stayed in the very spacious and beautiful suites. What makes this hotel special is the class of service from the greetings of the Canyon Ambassadors, to the conference coordinators, the wait staff, the bellman, the housekeepers - hard to top this staff anywhere in the world. Perfect location for small groups and even small weddings because the scenery outside is spectacular.

Room Tip: Ask for a room or suite nearer the lobby as the guest rooms wind along a long hallway
See more room tips
  • Stayed January 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NOLAtraveler3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, 4 February 2013
Thank you for taking the time to share your business experience. The service culture at The Canyon Suites is predicated on a commitment to excellence that is personal, detail-oriented and always delivered in a warm and friendly manner. As you mentioned, the boutique hotel’s more private, intimate function spaces are perfect for smaller gatherings or high-profile meetings. A spacious outdoor patio, located at the base of Camelback Mountain, provides a unique setting for a small reception or dinner. In fact, we have indeed had some weddings held in this area. We hope you’ll allow us the honor of hosting your board meeting again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 January 2013

Best of everything. Stayed in the Canyon Suites and the service and attention to detail is impeccable. Love all the attention! Location is close to many fine restaurants and great shopping. Luxury is the best word to describe the hotel and grounds.

  • Stayed January 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Barb21_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, 4 February 2013
We’re so pleased you enjoyed the casual elegance and personalized attention provided at Arizona’s only AAA Five Diamond boutique hotel. While set in a more private location on The Phoenician grounds, The Canyon Suites provides guests with a variety of enhanced services and amenities – including a new to-go breakfast and special hiking amenity -- in addition to the main resort’s signature offerings. We hope you’ll come back to experience our unique luxury again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Canyon Suites at The Phoenician

Property: The Canyon Suites at The Phoenician
Address: 6000 E Camelback Rd, Scottsdale, AZ 85251-1949
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Scottsdale
#1 Family Hotel in Scottsdale
#4 Luxury Hotel in Scottsdale
#4 Spa Hotel in Scottsdale
#6 Business Hotel in Scottsdale
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Canyon Suites at The Phoenician 5*
Number of rooms: 62
Official Description (provided by the hotel):
The Canyon Suites at The Phoenician is Arizona's premier luxury resort destination. Guests enjoy in-room coffee and tea service, daily hour of joy hosted by a resort sommelier, a private infinity pool, chauffeured resort transportation, priority dining reservations throughout the resort. ... more   less 
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Also Known As:
The Canyon Suites At The Phoenician Hotel Scottsdale
The Canyon Suites At The Phoenician Scottsdale, Arizona

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