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“Flawless Service - An Oasis within the Phoenician”

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The Canyon Suites at The Phoenician
Ranked #4 of 75 Hotels in Scottsdale
Certificate of Excellence
McLean, Virginia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Flawless Service - An Oasis within the Phoenician”
5 of 5 bubbles Reviewed 12 December 2013

I recently stayed at the Canyon Suites during Thanksgiving Week. It was my second stay there and did not disappoint. The service was FLAWLESS, the suite was large and well appointed - they are updating all of the rooms in 2014 and I look forward to seeing the changes in my annual trip next year. The view of Camelback from my balcony was gorgeous. I really enjoy the Hour of Joy - a "Happy Hour" where they have the Sommelier come out from 4-5ish in the lobby and feature 3 different wines along with small bites. They will deliver silver coffee service to your room each morning at a requested time -- I just walked to the lobby each AM and served myself since I was on vacation and had no idea what time I would wake up each morning! The J&G Steakhouse was fantastic. And I highly recommend the La Cholla trail hike up Camelback. The resort will provide you with a hiking pack and drive you to the trail head in the house car - very helpful given there is zero parking there. Honestly, everyone I encountered who worked at the resort was beyond accomodating, a tough feat to accomplish in a place so large. They are deserving of their 5 diamonds and stars!

Room Tip: Top floor rooms facing Camelback mountain have a really nice view.
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  • Stayed November 2013, travelled solo
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Helpful?
1 Thank Heather Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, 20 December 2013
Thank you for taking the time to share your comments about your recent stay with us. We sincerely appreciate the wonderful feedback as we constantly strive to provide Five-Star/Five Diamond service at every turn. Your comments attest to our commitment to creating an unparalleled experience. We look forward to having you as our guest again!
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406 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
  • Chinese (Simplified) first
  • English first
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  • Portuguese first
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English first
Denver, Colorado
2 reviews
5 of 5 bubbles Reviewed 10 December 2013

We had a wonderful long weekend at The Canyon Suites! We were warmly welcomed at the moment of arrival by Amanda who took excellent care with us to describe the property, all of the amenities and where we could eat at 10pm at night, even offered to order room service for us! No detail was overlooked! Every staff member greeted us with joy, enthusiasm and professionalism. Our suite was perfect overlooking the golf course. The bed was super comfy, everything in working order. It was a bit too cold to use the pool, but it looked amazing. We did use the hot tub/spa and it was perfect temperature and so pretty overlooking the city. Our stay was complete luxury from start to finish! Thank you for taking such great care of us on a much needed retreat! Can't wait to go back!
Only advise - before making appointments at the spa at The Phoenician, go take a look first. We were terribly disappointed with our experience there. The treatments (massages and facials) themselves were excellent, but the spa is in much need of a face lift (pun intended)!

Room Tip: Ask for a golf course room, if available.
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  • Stayed December 2013, travelled as a couple
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Helpful?
Thank JanLJohnJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, 20 December 2013
Thank you for your kind comments about your recent stay at The Canyon Suites. We are delighted to hear that you truly enjoyed your visit, and all of the amenities that we have to offer. I will ensure that Amanda is recognized for her Five-Star service. We look forward to welcoming you back in the near future!
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Phoenix, AZ
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 December 2013

My wife and I live locally but decided to drop the kids off with the grandparents and spend a night here to unwind after hosting Thanksgiving. This facility is complete luxury from the time we entered the driveway until we left. Each member of the staff we encountered was genuinely friendly and professional. We found the J&G Steakhouse with its beautiful views and amazing food took away any reason to leave the property for dining. We had first class service from our server Candace. Not to sound star struck but we were pleasantly surprised to encounter several famous actors and former professional athletes as we enjoyed the property.

Room Tip: We preferred the Canyon Suites which is a secluded and separate facility than the main resort rooms.
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  • Stayed November 2013, travelled as a couple
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Helpful?
3 Thank TexasAg99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Public Relations Manager at The Canyon Suites at The Phoenician, responded to this review, 2 December 2013
We are so pleased to hear that you were able to relax and unwind with us following a busy Thanksgiving Day! As Arizona's only AAA Five Diamond/Forbes Five-Star hotel, The Canyon Suites at The Phoenician is designed to offer a more intimate, enhanced, personalized experience, while still providing access to all of the amenities and services of The Phoenician resort. Together, both properties are a destination in and of themselves. We hope you will visit us again soon!
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Newport Beach, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 November 2013

I recently stayed at the Canyon Suites for two nights and it was exceptional in every way for a great get away! Danae Hunt really went above and beyond to make our stay great. She dealt with an issue that we experienced at the restaurant which showed the value of pleasing the guest. I would definitely go back to this hotel.

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, 15 November 2013
Thank you for taking the time to leave such wonderful comments about your recent stay! I will be sure Danae is recognized for creating such a memorable experience for you. We look forward to welcoming you back to our oasis in the desert!
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Highlands Ranch, Colorado
Level Contributor
165 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed 10 November 2013 via mobile

A friend and I stayed here for two nights and loved the exceptional service this boutique resort offers. The service from the Ambassador team is personable and always willing to do whatever you need. We had room service one evening and everything was delicious. The Canyon Suites pool is very quiet and relaxing. We opted for a cabana and were pleased with the service and the extra space. When we initially checked in we were shown to a ground level room with a golf view. In all honesty you couldn't see the golf course through the bushes in front of the balcony. We asked for another room with an actual view and they happily switched us to the 2nd story with a much nicer view of the course. We also took advantage of the services from the spa and were not disappointed.

I would absolutely stay here again.

Stayed November 2013, travelled with friends
Helpful?
Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, 15 November 2013
We are so glad to hear about your experience with us! The personalized services offered by our dedicated Ambassador’s truly makes The Canyon Suites shine. It will be our pleasure to welcome you back for yet another great weekend getaway!
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Olympia, Washington
Level Contributor
170 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 610 helpful votes
5 of 5 bubbles Reviewed 9 November 2013

A prime resort, beautiful golf course, several available attractions and activities in the area and a Spa that is amongst the best! Close in to the center of the property, or in a location a bit further away from all the activity, each suite perfectly prepared, punctuated with abundant quality and comfort. Staff are all Top Notch, from the Valet, to the Stewards to the House Keeping staff and the central office. I saw not ONE individual who was anything but proper and attentive to our needs. Rooms are comfortable, clean and refreshed a couple times per day it seems. This facility is indeed a Top Tier property. Highly Recommended~~~~~

Room Tip: All would surpass my needs, I stayed Canyon Side, a bit further away from the center building. Total...
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  • Stayed October 2013, travelled on business
    • Value
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Helpful?
2 Thank SBruce J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, 15 November 2013
Wow! Thank you for taking the time to provide the details of your recent stay. We are certainly proud of our Forbes Five Star AAA Five Diamond resort, staff, and amenities. I can’t tell you how wonderful it is to hear about the service interactions you experienced. Our goal is to deliver the exceptional. We hope to welcome you back in the near future!
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 October 2013

My wife and I just returned from a four night stay at The Canyon Suites at The Phoenician. We are seasoned travelers used to the perks of five star accommodations and we are not easily impressed. We expect pampering from any luxury hotel and we expected a lot from The Canyon Suites based upon its reputation. But, the staff at The Canyon Suites far exceeded our expectations. Each member of the staff was professional, helpful, knowledgeable, courteous, exceedingly well trained and prepared to do whatever was necessary to make our stay perfect. We enjoyed a huge one bedroom suite overlooking Camelback Mountain. The suite lacked for nothing and felt like a home away from home. Reservations Manager Tim Canosa greeted us with a gift of prosecco and chocolate covered strawberries upon our arrival to our lovely room. We enjoyed the treat on our enormous balcony in the late afternoon. Our ambassador Alex was especially attentive and arranged for us a picture perfect day of private horseback riding in the Sonoran Desert as well as tennis court time and dinner reservations. Ben and Marcel at the pool attended to us as if we were royalty. The pool is at a constant 84 degree temperature, which was just right for me. Quite frankly, every single person at the resort was extraordinary. The Canyon Suites is a great spot for couples looking for first class pampering and an opportunity to reconnect in a romantic setting. While there, hike up Camelback Mountain, golf and use the spa. You will have a great time.

Room Tip: The pool is quiet as The Canyon Suites caters mostly to adults. So, unlike some hotels where the po...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, 31 October 2013
I am delighted to hear that you had an enjoyable stay, and I appreciate the glowing remarks regarding our resort and the entire staff. Thank you for acknowledging Tim, Alex, Ben, and Marcel- their dedication to Five Star service will surely be recognized. The Canyon Suites strives to provide the comforts of home while delivering the exceptional- your gracious remarks regarding your stay are sincerely appreciated. We look forward to welcoming you both back in the near future!
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Additional Information about The Canyon Suites at The Phoenician

Property: The Canyon Suites at The Phoenician
Address: 6000 E Camelback Rd, Scottsdale, AZ 85251-1949
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Scottsdale
#1 Family Hotel in Scottsdale
#3 Luxury Hotel in Scottsdale
#3 Spa Hotel in Scottsdale
#6 Business Hotel in Scottsdale
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Canyon Suites at The Phoenician 5*
Number of rooms: 62
Official Description (provided by the hotel):
The Canyon Suites at The Phoenician is Arizona's premier AAA Five Diamond, Forbes Five Star resort destination. Guests enjoy a daily, complimentary artisan breakfast, a private infinity pool, chauffeured transportation throughout the resort and to nearby shopping areas, as well as priority dining reservations on property. ... more   less 
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Also Known As:
The Canyon Suites At The Phoenician Hotel Scottsdale
The Canyon Suites At The Phoenician Scottsdale, Arizona

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