I too was a long-time member of the former F-1 now Octane Raceway when it was "gas" carts at their old location by the airport, but since moving to Scottsdale with the SLOWEST electric carts of any tracks I've been too plus the highest prices, I have lost complete interest!
I am also VERY disappointed on how the management truly does not care about keeping customers happy. As a current member, I received an email notification on September 30th, 2013 saying I could print and use this voucher for a "free" race any time during my birthday month of October. So, on October 27th, 2013, I took my voucher to the front desk to claim my free race and the guy at the counter said that since my membership expired 6 days ago on October 21st, they would not honor the voucher. The voucher said nothing about my membership expiration date plus I had no way of knowing when it would expire because I never received any other emails from Octane regarding my membership expiration. After checking with his manager (who never bothered to come out of his office to help a customer), the best he could do was offer me a "buy one race, get one free" deal...WRONG approach buddy!!! I did not drive all the way from Chandler with my 14-year old son who was excited about racing with his dad so I could pay another $20+ for slow electric carts that I know after one race, my disappointment level would be way too high to EVER consider racing again at the same time.
I am sure that other people have probably experienced the same lack of "honor and commitment" from management toward their now "formerly" loyal customers. I will do whatever it takes to communicate this response to as many people as I know in hopes that a light bulb might come on for the Octane management staff to get with the program, treat customers with respect, honor the documents you send out by email, and do something to speed up the carts before you lose your remaining customer base to places like K-1 and Golf Land!!
To top things off, Octane evidently has discontinued offering customers the chance to buy into an annual membership which I would have considered renewing in order to use my "free" race voucher during my birthday month. It's too bad Octane, that I do not see long-term success for you Scottsdale location. I will now use my Octane Raceway t-shirts to wipe up grease spots from my garage floor instead of wearing them proudly during my Tempe gym workouts.
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