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“"Kids" Running the track are interested more in point fingers than helping”
Review of Octane Raceway

Octane Raceway
Ranked #23 of 163 things to do in Scottsdale
Certificate of Excellence
More attraction details
Attraction details
Owner description: America's Best Kart Racing! Octane Raceway features a 1/3 mile indoor/outdoor track, 45+ mph karts, trackside bar & grill, billiards, mini-bowling, arcade, and event rooms. Corporate events and private parties from 10 - 500.
Useful Information: Wheelchair access, Food available for purchase, Activities for young children, Activities for older children
Phoenix, Arizona
Level 1 Contributor
4 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“"Kids" Running the track are interested more in point fingers than helping”
Reviewed 24 November 2013

Some friends and I were real excited when we first found out about Octane Raceway. When we arrived we noticed the facility to be very new and inviting so we thought we had made a great choice to go racing. After purchasing race passes (and a bunch of other stuff you need to do to actually "race") we got into our karts and couldn't help but notice how negative everybody running the actual race track was. They seemed to be more interested in pointing and shouting no bumping every 10 seconds over trying to help everybody have a good experience. Some drivers would even question the employees after the race to find out what was done wrong and no explanation was given. Even the slightest of nudges resulted in a "No bumping!" from a employee. Customer service definitely seems to not be at the forefront at this facility nor is racing. They are just looking to take your money.

Visited November 2013
5 Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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156 reviews from our community

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Fountain Hills, Arizona
Level 4 Contributor
35 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
“Gentlemen...start your engines!”
Reviewed 24 November 2013

What a RUSH! These carts can move! The course is challenging and requires good concentration. Love that your finishing place is based on your time around the track on each lap. Full racing suits and helmets are there for your use and the cost was worth it for the thrill of the race. Will definitely return.

Visited April 2013
3 Thank desertgirl1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chandler, Arizona
Level 3 Contributor
10 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
“Not worth your time or money...bad business practices too!!”
Reviewed 30 October 2013

I too was a long-time member of the former F-1 now Octane Raceway when it was "gas" carts at their old location by the airport, but since moving to Scottsdale with the SLOWEST electric carts of any tracks I've been too plus the highest prices, I have lost complete interest!

I am also VERY disappointed on how the management truly does not care about keeping customers happy. As a current member, I received an email notification on September 30th, 2013 saying I could print and use this voucher for a "free" race any time during my birthday month of October. So, on October 27th, 2013, I took my voucher to the front desk to claim my free race and the guy at the counter said that since my membership expired 6 days ago on October 21st, they would not honor the voucher. The voucher said nothing about my membership expiration date plus I had no way of knowing when it would expire because I never received any other emails from Octane regarding my membership expiration. After checking with his manager (who never bothered to come out of his office to help a customer), the best he could do was offer me a "buy one race, get one free" deal...WRONG approach buddy!!! I did not drive all the way from Chandler with my 14-year old son who was excited about racing with his dad so I could pay another $20+ for slow electric carts that I know after one race, my disappointment level would be way too high to EVER consider racing again at the same time.

I am sure that other people have probably experienced the same lack of "honor and commitment" from management toward their now "formerly" loyal customers. I will do whatever it takes to communicate this response to as many people as I know in hopes that a light bulb might come on for the Octane management staff to get with the program, treat customers with respect, honor the documents you send out by email, and do something to speed up the carts before you lose your remaining customer base to places like K-1 and Golf Land!!

To top things off, Octane evidently has discontinued offering customers the chance to buy into an annual membership which I would have considered renewing in order to use my "free" race voucher during my birthday month. It's too bad Octane, that I do not see long-term success for you Scottsdale location. I will now use my Octane Raceway t-shirts to wipe up grease spots from my garage floor instead of wearing them proudly during my Tempe gym workouts.

Visited October 2013
6 Thank DMM85224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizona
Level 6 Contributor
164 reviews
51 attraction reviews
common_n_attraction_reviews_1bd8 54 helpful votes
“Lot's of fun”
Reviewed 19 October 2013

A visit to Octane racing is a definite must. These are adult go karts that move right along. The course is interesting for all abilities. This race track facility is clean and new. They provide fresh food and drinks. It's a great place to go alone, with the guys or on a date. They do have times when youngsters can drive at a reduced speed. A visit to Scottsdale should also include a visit to Octane Raceway. You will not be disappointed.

Visited October 2013
1 Thank happytoberetired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenosha, Wisconsin
Level 5 Contributor
74 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
Reviewed 24 September 2013

This was my first go kart raceway of this sort so I wasn't sure what to expect. It was really expensive and because they can only have so many people race each time you have to actually schedule your races and it could be an hour inbetween them if you do more than one race. There was too long of a wait so we only did one race just so I could experience it. It was fun but I feel like people get away with breaking the rules a lot like bumping and speeding during the first lap when your not suppose too. I was not that great as a racer but it was cool to try.

Visited July 2013
Thank LindseyK8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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