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“Nice hotel, although not as amazing as I expected”

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Sheraton Desert Oasis
Ranked #7 of 75 Hotels in Scottsdale
Certificate of Excellence
GreenLeadersBronze level
Chicago, Illinois
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Nice hotel, although not as amazing as I expected”
4 of 5 bubbles Reviewed 31 October 2013

Let me start out by saying this is a really nice place. But based on the reviews I read here prior to booking my trip, it fell flat.

Have any of you people ever been to a hotel before? Or are all the reviews fake?

I mean, it's a nice hotel and all but it's no five star resort and I certainly did not experience any service that was above and beyond.

That being said, it was a really enjoyable stay and overall a great experience. I had the pleasure of staying in one of the newly renovated rooms and they did a nice job with it. The room (1 bedroom villa) was very spacious and clean. The jacuzzi in the bedroom was a real pleasant surprise. The only complaint I have with the room is the shower. Not sure why they picked the shower floor they put in, but it already seemed dated and showed the dirt in certain areas.

For those complaining about being harassed about the time-share - I did not experience this at all. Yes, they left a message about a "free gift" awaiting me at the front desk. But that was really it. No phone calls, no one mentioned anything to me in person. Nothing else.

The grounds are nice and will be stunning once completed, but it is still under construction. I LOVED that the hotel gave me a warning about this before I booked my room and they were very detailed about when and where the construction would be. That was much appreciated and a class move.

I will say that the signage on the property should be updated. It's not even clear where to register because the first building you see is the "clubhouse." That is where you check in but there are no signs saying registration or anything like that. And when you get to the parking lot near your rooms, there are very few signs telling you where and how to get to your room. I had to walk all the way around and ask someone by the pool to help me. (she did, graciously).

Another minor complaint is the television. While they are new and modern, the time it takes to change the channel is ridiculous (meaning while channel surfing. It takes a few seconds each time you change the channel for the picture to show up). Not sure how to fix this really, other than replacing the t.v.'s.

So overall, a very pleasant trip, with standard service. Nice hotel? Yes. Unbelievable, amazing, unexpected? Sorry, but no.

Room Tip: Ask for a newly renovated room BEFORE you arrive.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank greyat15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, 8 November 2013
Dear greyat15,

Thank you for taking the time to leave such extensive feedback on your recent stay with us. We always appreciate input from our guests.
We were glad to hear that you enjoyed your stay overall, even if there were a few things (e.g. better signage) that could have improved your stay.

We do hope you will visit us again sometime!

Warm regards,

The Sheraton Desert Oasis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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899 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (233)
Date | Rating
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English first
st louis, mo
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 October 2013

I knew it was a nice resort because I researched it but it was more than I expected. The grounds, bridges, fountains, landscape, pools, waterfalls, hot tub, covered playground, aquarium, lobby, gas BBQ with large picnic table, the staff and our newly remodeled one bedroom Villa with king bed, beautiful linens, living room with nice comfortable furniture, sleeper sofa, dining area and modern kitchen with all supplies, great lighing and balcony exceeded my expectations! Our oldest Grandson was able to sleep overnight and the little ones had a great time at the pools, hot tub and playground. The family had a BBQ party on the picnic table, the hotel had a pool party for the guests that the kids loved. We all had a great time and I highly reccomend it for adults and children. We will stay there again.

Room Tip: We liked being a couple of doors from the elevator. They have a full size fridge so we bought food a...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Worldventurer13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, 8 November 2013
Dear Worldventurer13,

Thank you for taking the time to leave a review on your recent stay with us- and such a glowing one at that! We couldn't be happier that you and the grandkids had such a great time here! We especially loved hearing how much you enjoyed the pool party as we try to make this an event the whole family can enjoy!

Looking forward to seeing you again sometime!

Warmest regards,

The Sheraton Desert Oasis
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Victoria, British Columbia
Level Contributor
163 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
5 of 5 bubbles Reviewed 25 October 2013 via mobile

My third or fourth visit at the SDO over the past 8 years or so. I purchased a unit a couple years ago and it has been fantastic! This was a boys golf and sports trip (Cards v Seahawks and Coyotes v Sens) Stayed in freshly Reno' d 2 bedroom, 2 bathroom lock off with 2 kitchens a hot tub, 2 patios, 4 flat screens, two laundry rooms, fully equipped in new top quality furnishings and equipment. Cabinets, bathrooms, kitchens all beautifully remodelled in high quality materials including granite. Carpets in great shape too. 3 or 4 fireplaces, in the unit as well and good quality BBQs right outside our unit which we made good use of. These units are immaculate in everyway and very clean. Beds and linens are as good as it gets. Pools are fantastic as is the grotto hot tub. Poolside snack shack has great food and margaritas at reasonable prices and very friendly and efficient staff. Shrimp Tacos were fantastic. Staff at front desk and concierge were excellent! Kudos to Jacqueline who set us up with some great tee times at some great golf courses! Love this place and already looking forward to returning in March for spring training with the family.

  • Stayed October 2013
    • Value
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Helpful?
Thank CaseyluvsSophie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, 8 November 2013
Dear morninwood,

Thank you for taking the time to leave some feedback on your recent stay with us.
We loved reading all your great comments about our property and staff, and we are happy that you and the rest of the guys enjoyed your time here!

We look forward to seeing you back in the spring!

Warm regards,

The Sheraton Desert Oasis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 October 2013

This is an every year, solo Birthday Vacation for me. My first time staying at this Sheraton location. It's very important to me to feel safe and for my environment to be clean and maintained. I WILL BE BACK!! I give this hotel an overall Excellent review. From the moment I walked into the lobby until I checked out. The entire staff was wonderful. They were kind and attentive. Which gives the feeling of not being alone. My Villa was absolutely AMAZING!! From the full equipped kitchen to the extra large Bed Room with a King sized bed and an extra Large Hot Tub right beside it. What more could I ask for?? Not to mention the two beautiful Fire places, one in the Living Room and the other one in the Bed room. I had the pleasure of sitting on my comfortable balcony and watching the sunrise every morning. And it over looked the pool. This trip was extra special, because, I plan on moving to AZ next year, when I retire. I am especially grateful to Ms. Sarah Jackson who works at the front desk. She provided me with so much information and knowledge through her experience of living there for so many years. And shared her spare time to show me the Valley. She truly was a Blessing.

I Sincerely thank the entire Management and Staff of, The Sheraton Dessert Oasis, for helping me have another Wonderful Birthday Vacation, and providing me with an AMAZING WAY TO STAY!!

Sincerely,
Nina Wilson

Room Tip: I stayed on the top level facing the sun rise. SPECTACULAR!! I can't think of a better way to...
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  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Nina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, 8 November 2013
Dear Nina W.,

Thank you so much for your wonderful review about our property. We couldn't have said it any better ourselves :) All kidding aside, we are truly happy you chose to stay with us to celebrate your birthday and were able to forge a deeper connection with our front office associate, Sarah, who is a wonderful assett to the the team with her genuine care for our guests.

We hope to welcome you again in the future!

Warmest regards,

The Sheraton Desert Oasis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Homer Glen, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 18 October 2013

We did a 3 night stay end of September in one of the newly renovated rooms which we found very comfortable.We were surprised that it had a full kitchen so we took a quick trip to Trader Joes and got a few things! The staff was very friendly and accomodating and the grounds are very nice and the pool was just perfect! The waterfall, music and a glass of wine....wonderful!
I actually was truly amazed that a place so nice was that reasonably priced.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Maureen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, 8 November 2013
Dear Maureen W.,

What a lovely review! Thank you so much for you kind words about our property and staff! We were happy to hear that you enjoyed your time with us to the fullest.

Please come see us again sometime soon!

Warmest regards,

Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, AB
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

My husband and I just returned from a 5 day stay at the Sheraton Desert Oasis and it was basically exactly what we were expecting, nothing outstanding, nothing terrible. I read a few reviews before we left and saw that they were under renovations, unfortunately we weren't able to stay in a newer room. When we checked in we asked if there were any newer units available and the response was "no, sorry, those are for our preferred guests." Talk about being made to feel unwelcome right off the bat, especially since this was a trip for our anniversary! Oh well, we're pretty easygoing people so that was easy enough to shrug off.

Check in was quick easy but the one thing we noticed was that we didn't get any help offered for our luggage so we ending up having to bring everything up ourselves. There was an elevator, thank goodness, but not sign posted well at all so we almost didn't see it. I would have been more upset if we had to lug 4 suitcases up 2 flights of stairs! We ended up in rm 3077, sort of away from everything, but the resort is easy to get around so it wasn't a huge deal for us. The room itself was fine, decor was pretty dated but nothing to really complain about. Ours came with what was referred to as a partial kitchen, which I'm assuming just means that it's smaller than the full kitchen suites because we had absolutely everything - and I mean EVERYTHING - that we needed in there, it was basically like being at home.

As well with reading the reviews, we didn't bother with the welcome package they wanted to 'treat' us to. We already own a timeshare and this was an exchange vacation for us so we were definitely not looking to purchase another one. They only called our room once the day after we arrived to ask us when we wanted to come and pick it up, I told them that we weren't interested and that was the last we heard about it.

The pool was fine, we only visited it once, mostly because we weren't crazy about the no snacks or outside beverages allowed rule. I'm really not sure why that rule is in place... If it has do with people inconsiderately leaving garbage lying around, I'm sure that if someone was rude enough to do that to begin with that they're going to do the same thing whether or not they purchase their things poolside or not.

All in all, the stay was fine, again nothing spectacular but exactly what we had expected. We would most likely return, but will probably wait until the entire place has undergone it's renovation so as not to be singled out from the "preferred" guests and be able to enjoy one of the updated suites.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dsm09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, 8 November 2013
Dear dsm09,

Thank you for your detailed feedback on your recent stay with us. We always apprecite hearing from our guests.
As a property that prides itself on striving to make each and every single guest feel special, we were truly sorry to hear that this was not the case in your case, especially celebrating a special occasion like yours (happy belated anniversary by the way!). It is true that as long as we don't have all units remodeled we try to accomodate the people that own a timeshare at this property first, but this certainly could and should have been communicated in a way that wouldn't have made you guys feel like "second class guests". Please know that we absolutely value every guest!

We do hope that you will visit us again sometime in the future, and we look forward to the opportunity to exceed your expecations next time around.

Warm regards,

The Sheraton Desert Oasis
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Tampa, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

We stayed here for our anniversary from 10/17 - 10/11. The room we were in appeared to be already renovated. It was decorated in Southwest style - very cute. Bed was comfortable, shower/tub combo had great water pressure. The grounds and the pool were upkept and nice. The people seemed friendly. The ONLY thing I did not like about our stay is that we were approached THREE times about purchasing attending a vacation ownership seminar (to purchase a time share). If it happened once, I would not have even mentioned it. Three times is a bit extreme and a little annoying.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Cristina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, 8 November 2013
Dear Cristina H.,

First off: Happy belated anniversary!
We were happy to hear that you enjoyed your time at our property and thank you for your kind comments about our villa and staff. We would like to apologize, however, in regards to the number of times you were approached to attend a timeshare presentation. We are with you, three is definitely too much, and we are working towards eliminating these situations!

We do hope to see you again sometime soon!

Warm regards,

The Sheraton Desert Oasis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Desert Oasis

Property: Sheraton Desert Oasis
Address: 17700 N Hayden Rd, Scottsdale, AZ 85255-5822
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Scottsdale
#10 Romantic Hotel in Scottsdale
#11 Green Hotel in Scottsdale
#17 Family Hotel in Scottsdale
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Desert Oasis 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Enjoy spacious one and two-bedroom villas providing up to 1,290 square feet with enough room to accommodate as many as eight guests. Each villa includes a fully equipped kitchen or well-equipped kitchenette, washer and dryer, separate dining and living room areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
Sheraton Desert Oasis Hotel Scottsdale
Sheraton Hotel Scottsdale
Sheraton Resort Scottsdale
Sheraton Scottsdale
Scottsdale Sheraton
Desert Oasis Scottsdale
Sheraton Desert Oasis Scottsdale, Arizona

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