Had a few issues, some staff were nice and helpful, others were useless and ignored you.
Upgraded our reservation to pool side, but too many trees can't see the pool.
When checking in the computers were down, couldn't print hotel keys, couldn't register your access to wi-fi. Security let us in and in the morning they provided keys and wifi access. Wasn't too annoying as we arrive pretty late.
$9 bottle of water is stupid, the mini-fridge was tiny, but we managed to fit some water bottles from the CVS which is about a 1 minute drive away, along with some beer and pops, so it wasn't too bad. Free couple cups of coffee Keurig in the room.
Pool was closed for one night for a fire fighter event, good for the fire fighters bad for us. There was a note on the gate that the pool was closing at 5PM (usually 10PM). We asked about it the next day at the front desk and they mentioned the smaller pool was still open, we didn't know there was a smaller pool, we looked around for it, couldn't find it. It's a resonable sized place, but no idea how the smaller pool is, and the larger pool is just a large rectangle, but wasn't overly crowded. The music was loud, but fun, and one of the speakers kept cutting in and out. The pool closing at 10PM is a little annoying as it is still warm, and you might actually use the attached hot tub, during the daytime, no need for a hottub.
Room was clean, bed was big and comfy. The construction in the room was pretty poor, really bad drywalling and painting in our room, but the bright colors were nice. I didn't really have much issue with the room, other than it wasn't 4-Star looking, showerhead sucked, television sucked and everything was overpriced ($16 for a movie that's been out for months).
Being in old town was cool, lots of places to walk to if you can take the heat, cheap restaurants, trendy and expensive restaurants. Old Town was quite a bit touristy, too many just trinket shops not much heritage to it, but was pleasant.
Distario (sp?) was not good, there was a wedding at the resort for one of our nights, couldn't get any drink service during happy hour, margarittas were awful, mexican beers were good. We had made a reservation for 6PM, but it wasn't in the computer when I had seen her type it into the computer earlier, we were cancelling earlier because the enchilada we had at happy hour was sub-par, and weren't interested in eating in the place as it wasn't that nice. Decided to go to Kelly's (about 10 minute walk) was expensive but decent and there happy hour went till 7PM.
We had ordered a "Caesar" pool side, which is a Bloody Mary in the US, they ended up adding a Caesar salad to our bill which we had to remove at checkout, and they ended up adding the Bloody Mary which we never got. I couldn't get a clear answer at checkout what the $27 charge was for exactly, but they credited $13 for the caesar and $9 for the Bloody Mary, leaving about $5 left for a signle vodka/diet, which are normally about $9 poolside (no outside food or drink allowed in the pool area, so be prepared to pay $9-$15 per drink poolside)
- Official Description (provided by the hotel):
- Scottsdale is the place to go for art, shopping and nightlife in the Valley of the Sun. Now there's a hotel creating even more desire around the desert experience. The Saguaro has arrived, bringing with it a new look to where Old Town, the Arts district and Civic Center Mall meet. Bright, lush and vibrant, it's a fresh face amid Scottsdale's buzzing downtown scene. Guestrooms & Suites: The Saguaro experience begins, fittingly enough, outside amid the arid weather and brilliant sunlight of the Sonoran Desert. Each room exterior is accented by the color of a native desert flower, creating a visual spectrum throughout the resort grounds. Inside, your room's primary color is joined by contemporary and natural furnishings in wood and leather, including hand-crafted pieces imported from Mexico. Services & Amenities: A stay here is about relaxation, nature and yes, our two famous pools. Both are easy walks from every room, heated and ringed by cabanas. The Saguaro Spa welcomes you to de-stress even further. When it's time to recharge, the comprehensive fitness center will get you looking your best for around the poolside bar. Guestroom Amenities• All rooms renovated October 2016• Flat screen, wall mounted 42" HDTVs• Authentic, traditional Mexican furniture • Views of Old Town and Civic Center park (select rooms)• Outdoor patios or step out balconies • Soaking tubs and separate shower (suites)• Work desks• Wireless Internet• Stereo with iPod docking station• On-demand movies and music. Meetings: It's the weather. The golf courses: The deals closed over cocktails by the pool. Whatever the reason, Scottsdale is a top choice for corporate gatherings. The Saguaro provides over 15,000 square feet of flexible indoor and outdoor meeting and event space, with wraparound patios, fireplaces, and a fire pit. We're ready to make your event a strategic success. Scottsdale's business climate is dynamic. Companies headquartered in Scottsdale include APL, Dial, Fender, Go Daddy, Kahala Corp, Kona Grill, Medicis, P.F. Chang's, Rural Metro, iCrossing and Taser, to name a few. ... more less
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- Also Known As:
- Saguaro Scottsdale Arizona