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The Westin Kierland Resort & Spa
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Reviews (2,601)
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1,340 - 1,345 of 2,601 reviews
Reviewed 2 May 2014

i was there for a business conference. Staff assured dietary accommodations were met and expectations were exceeded! Everything about the property was perfect I travel a lot for business and this resort is in the top 5% of places I have stayed. Attention to detail and assistance with a smile...assures I will return

Stayed: April 2014, travelled on business
1  Thank Stefanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this reviewResponded 28 May 2014

Dear Stefanie,

Thank you for taking the time to share about your recent stay. We value guest feedback and truly appreciate your positive words and recommendation.

We are thrilled that you enjoyed your time with us and hope that your business conference was successful. We’ll be sure to share your kudos with our team. Our associates strive to connect personally with each of our guests and will be delighted to hear that they had a positive impact on your stay.

We cannot wait to see you again!

Sincerely,
Communications Team
The Westin Kierland Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2014

Brought our kids (13 & 10) here for Easter Break. Hotel property and rooms were nice and well kept. We enjoyed having a small balcony. For the kids, there is the OK Corral. It has life-size chess, ping pong, fuse ball and basketball, as well as other hotel planned activities. The pool area is nice, with a water slide mainly for younger kids, a hot tub, and a great lazy river. I chose this hotel partly because it also has a Flow Rider/ surf simulator. Cost is $30/hr plus a 1 time $15 registration fee per child. (You can also buy discounted punch cards and passes.) Appointments have to be scheduled for Flow Rider. Although we stayed at a busy time, we made appointments a day or 2 before and had no problems. They were pretty full each day though. Poolside food and beverage service was slow. I would say there were not enough servers. Loved the location! The close proximity to the Kierland Shopping Center was great! Hotel provides shuttles and it is a nice walk. Many great shops and restaurants. Didn't get a chance to use the spa or any of the restaurants this time, but we plan to be back!

  • Stayed: April 2014, travelled with family
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2  Thank Tami T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this reviewResponded 2 May 2014

Dear Tami,

Thank you for electing to stay at The Westin Kierland Resort & Spa for our annual Easter Eggstravaganza. Our Easter egg hunt has become a holiday favorite for many local and out of town visitors and we are delighted that you were able to join the FUN and celebrate with us.

We are also happy to hear that you enjoyed the Kierland FlowRider, Adventure Water Park and OK Corral and hope that many lasting memories were made during your time with us.

We look forward to your return.

Sincerely,
Communications Team
The Westin Kierland Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2014

My husband and I stayed at the Westin Kierland while we were in the Scottsdale-area for a wedding this past weekend. Our room was clean, the bed comfortable and very quiet. Having read in reviews that the hotel could be noisy with lots of children, I requested a quiet room and the hotel delivered.

I also want to say that the service we received at the hotel was excellent. The front desk accommodated our request for a king room. When I was getting ready for the wedding in my room (and running a bit behind, I might add), the blow dryer died! Luckily, the housekeeping staff was just outside our room working on the other rooms on the floor and really helped me out, getting a new, perfect blow dryer for me!

While our rooms weren't as nice as other Westin resorts we've stayed at, the grounds and resort certainly make up for that! This is a GREAT resort. It was perfect for our couples getaway--my husband really enjoyed the Kierland golf, I loved my time at the spa and the adult-only pool was calm and relaxing. With that said, it seems like this resort would also be really fun with children--the other (larger) pool seemed very neat (with a lazy river!) and there are so many activities throughout the day.

I must add that we ate breakfast at the breakfast buffet and it was delicious! The omelettes were some of the best we've ever had!

The hotel grounds are beautiful, very clean and nice. We loved our time at this resort and we will DEFINITELY be back for a getaway to the Westin Kierland.

  • Stayed: April 2014, travelled as a couple
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Thank mrsd725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this reviewResponded 1 May 2014

Dear Guest,
Thank you so much for taking the time to review your recent stay and for choosing to spend a weekend with us while in town for a wedding. We are delighted to hear that you had a nice time relaxing at our adults only Aguamiel Pool and enjoyed breakfast at Nellie Cashman's Monday Club Cafe. We hope to have the pleasure of welcoming you back to The Westin Kierland Resort soon and if we can ever help you plan that perfect getaway please do not hesitate to reach out to us at tripadvisor@kierlandresort.com.

Sincerely,
Communications Team
The Westin Kierland Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

I've been staying at Westins (and their chain) for several years. Kierland is one of my favorites. Fairly recently they have the option to "Go Green" in all their hotels. Originally promoted as not changing your linens (sheets, towels, etc.), this has become something else. The original theory was by reusing your towels and sheets, the Westin (and by extension the guests) were saving millions of gallons of water and millions of gallons of soap into the ecosystem and saving energy by cutting down on their laundry load. Responsible and sensible, and you get either a $5 voucher or points for each day you go green. The last stay was different. Now it means no room make up at all, no replenishing coffee, coffee cups, no trash removal, etc. Being responsible for reduced impact on the environment is what I signed up for. Now it seem the "Go Green" means Westin can be extremely cheap and put more "Green" in their pocket. This simple deception has me thinking about the Hyatt chain as my new go to resort group. It's sad when corporations pervert the intent of a great idea. How does not emptying the trash become environmentally responsible?

Room Tip: Consider another chain.
  • Stayed: April 2014, travelled as a couple
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4  Thank TravelGuy102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this reviewResponded 1 May 2014

Dear Guest,

First and foremost, thank you for being a loyal Starwood Preferred Member. We value your loyalty to the Westin brand and appreciate that you elected to stay at The Westin Kierland Resort & Spa during your recent visit to Arizona.

We are sorry to hear about your disappointment with our “Make a Green Choice” program. It is never our goal to take away from our guests’ luxury resort experience and we apologize that this had a negative impact on your stay. We will be sure to share your feedback in regard to the program with our management team and review the areas of opportunity that you have highlighted.

Again, thank you for your sincere feedback as it assists us with our ongoing efforts to enhance our guests’ experience.

Sincerely,
Communications Team
The Westin Kierland Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

For a family vacation we enjoyed this property. The lazy river and pool side service gave our entire family something to look forward to. The hotel staff were friendly and willing to accommodate any special request. There was convenient self parking. The hotel grounds were in need of some consistent cleaning as cigarette butts seemed to be everywhere in the front of the property. The resort was appropriate for business and families alike.

  • Stayed: April 2014, travelled with family
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Thank Todd H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this reviewResponded 1 May 2014

Dear Todd,

Thank you for sharing the details of your recent stay and your overall positive experience with us. We truly appreciate hearing from our guests and greatly value your feedback while taking the time to write to us.

We are elated to hear that our staff made a lasting impression during your stay. Our associates take great pride in delivering high levels of service for our Resort guests, and it was truly a pleasure to provide you with a memorable experience.

We hope to see you again.

Sincerely,
Communications Team
The Westin Kierland Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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