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“Low class service.”

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The Westin Kierland Resort & Spa
Ranked #17 of 75 Hotels in Scottsdale
Certificate of Excellence
Reviewed 20 June 2014

In my point of view if you're going to stay in a hotel most important is customer service and how they value and treat you.. After all you are the one paying for a good vaca stay! Well at kierland it was just all zero. They sent a valet person to the room knocking saying it was "management" .. Theyre are not professional whatsoever They're cleanliness wasn't great! And everything you ask front desk or anyone in the hotel they treat you with disgust! Trust me I've travelled worldwide and I know hotel service!

  • Stayed: June 2014
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4  Thank Lawfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this reviewResponded 23 June 2014

Dear Guest,

Thank you for taking the time to share feedback in regard to your recent visit to The Westin Kierland Villas. We regret to hear that you did not enjoy your experience and would love the opportunity to speak with you directly to discuss the details of your stay. We invite you to send your contact information to Feedback@KierlandResort.com so that we can have a member of the Villas management team personally follow up with you.

Sincerely,
Communications Team
The Westin Kierland Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,209 - 1,215 of 2,527 reviews

Reviewed 19 June 2014

We arrived for a one night stay at this property. We were booked for suite near the pool and opted for a room on the club floor. The room had a beautiful view of the golf course. The club lounge was great and had a lot of great snack choices.

The pool was not very crowded and a bit cold due to the weather and the staff and facilities were also great.

All in all it was a good stay and we look forward to heading back soon. Thanks!

Room Tip: Stay in the main tower with a golf course view
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  • Stayed: March 2014, travelled with family
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Thank greggfi626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications at The Westin Kierland Resort & Spa, responded to this reviewResponded 30 June 2014

Dear Gregg,
We are thrilled to hear that you enjoyed your recent stay with us. Despite being here for just one night, it sounds like you were able to take advantage of some of the wonderful Resort amenities. Thank you very much for your comments about the staff being great as every associate's goal is to provide the best possible customer service experience! We hope to have the pleasure of welcoming you back in the future, when you have a chance to stay for more than one night of course!

Sincerely,
Communications Team
The Westin Kierland Resort & Spa

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Reviewed 19 June 2014 via mobile

What can you say about westin. It's beautiful. Everyone is amazing. We love it we will be back. This is an amazing location and a beautiful resort. The pools are spectacular and the grounds are the same.

  • Stayed: April 2014
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Thank Jessie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this reviewResponded 23 June 2014

Dear Jessie,

Thank you for taking the time to share about your recent visit to The Westin Kierland Resort & Spa. We are thrilled to hear that you enjoyed your stay and hope that you experienced the perfect balance of relaxation and FUN during your time with us.

Please let us know if you plan a return visit. We welcome the opportunity to have you back as our guest.

Sincerely,
Communications Team
The Westin Kierland Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

First off the hotel, pools, amenities and grounds are spectacular. Our concern is simply cleanliness. We checked into our first room and were so excited because it's our honeymoon, only to find dirty glasses in the room along with a half consumed water bottle and shampoo under the tv stand. We called service express and set up a room move.

We got our items as we hadn't unpacked much and opened the door to room service who had a nice bottle of champagne for us! Very nice touch. We waited and he radioed the bell team member for his 20 and we met him in the elevator foyer on the 6th floor. It was about 15 minutes and the room service attendant who was excellent walked us to the new room with the welcome amenity. We were moved to a room on the 3rd floor, literally furthest from the elevator. Not a big deal. Room was nice and had an end view of the swimming pools which was nice along with a 2 seater couch for lounging.

My fiancé and I then went out for the day and forgot about the small blimp in our arrival experience. We used the pools, had dinner, bought chocolate covered strawberries in the lobby and returned to our room. As we had been travelling since 5am and it was now 10pm my wife got ready for bed and pulled the sheets open. She found 8-10 hairs in the sheets of varied lengths. This wasn't all, the fridge was overheating and making a very loud humming noise.

We understand that mistakes happen, especially since I work for a large branded hotel myself in a senior management role but in a second room this was unacceptable. So now here we were embarrassed but asking for another room. We spoke with the manager who was very kind with my wife and offered us a new room. This time we waited 40 minutes until 11:25pm for a bell person to arrive. He was kind but took so long to arrive. He walked us to the 4th floor where we were promised a golf course view which was almost not existent from this much smaller room right beside the ice machine.

Upon entering the new room both the bell person and I noticed another persons key on the entrance vanity and also the complimentary water was missing. He said that was weird, I tipped him and he left.

I went to the front desk just now to drop off the mystery key and was told oh strange.

With the new room we were offered a credit for dinner which was generous and wonderful but the cleanliness is a serious problem. If a guest is moved 2 times, the manager needs to check the new room prior to moving the guest so that the key and missing water would have been caught. Finally the drain stopper in the bathtub was in the middle of the tub as well!

This is my first trip advisor comment as I have never been so tired and confused about a hotels service and cleanliness standards and felt its important to share this with potential travellers.

Make sure you pull back your sheets and check your room closely if you decide to stay here. We have 5 nights here and if it wasn't pre paid I would move hotels.

Unhappy honeymoon guests in 4049

  • Stayed: June 2014, travelled as a couple
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9  Thank Hotelier007Vancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this reviewResponded 30 June 2014

Dear Guest,
First of all, congratulations on your recent wedding and thank you for choosing to take your honeymoon at The Westin Kierland Resort & Spa. Once again from everyone at the Resort, we would like to extend our sincerest apologies for the challenges you and your wife encountered at the beginning of your stay. We understand you have spoken with members of our management team and we trust that everything has been resolved to your satisfaction. If there is ever anything else we can assist you with, please do not hesitate to contact us directly at tripadvisor@kierlandresort.com.

Sincerely,
Communications Team
The Westin Kierland Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

Beautiful property, great shopping within a short walk, numerous excellent restauarant on-site and near by. Golf, pools, spa, children activities. a Bagpiper at sunset tops it off, Arrive 10-15 mins before he starts, get a toddy and listen to the music.

lots of activities available on site and plenty of off-site adventures available..

Room Tip: if you can get a suite at the villa's, worth it. gives access to more pools and a less "lar...
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  • Stayed: June 2014, travelled with friends
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2  Thank tripopinonsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this reviewResponded 19 June 2014

Dear Guest,

Thank you for taking the time to post a review about your recent visit. We are thrilled that you had a great experience and had the opportunity to enjoy our signature Scottish Pipes at Sunset series. The bagpiper is a favorite for both our local and out of town visitors and we are glad that you agree!

We hope to see you again.

Sincerely,
Communications Team
The Westin Kierland Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

The hotel was beautiful and that was great but what made our vacation perfect was the staff at the hotel.Everyone and I mean everyone was helpful and pleasant .Everywhere we went people were smiling telling us to have a great stay and could they do anything for us. The rooms and hotel itself were immaculate. The amenities were great. The prices and the food was exceptional and we couldn't have had a better time. our special thanks goes to Nick and DJ at the pool who really stood out I have already recommended this hotel to our friends and will definitely return when we visit Az again Thanks for a spectacular vacation

Room Tip: we had a room facing the golf course wonderful view
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  • Stayed: June 2014, travelled as a couple
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Thank Norman C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this reviewResponded 30 June 2014

Dear Norman,
On behalf of everyone at The Westin Kierland Resort & Spa, we would like to thank you for taking the opportunity to post your candid comments on TripAdvisor. Guest service is a top priority for us and hearing your feedback is a delight. We will definitely make sure that Nick and DJ out at the pool know how appreciative you are! We look forward to the opportunity to welcome you back to sunny Scottsdale and if there is ever anything we can do to assist you in having another spectacular vacation, please do not hesitate to let us know.

Sincerely,
Communications Team
The Westin Kierland Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014 via mobile

Clean comfy rooms. Amazing staff. Beautiful resort with a breathtaking entrance of waterfalls and golf club. Amazing well maintained golf course. They had a great waterpark - i wish i brought my kids. I Will be back!

Stayed: May 2014, travelled on business
Thank jamilio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this reviewResponded 19 June 2014

Dear Guest,

Thank you for taking the time to post a review and share details about your recent stay. We are delighted to hear that you enjoyed your time with us and hope that many lasting memories were made.

Please let us know when you plan your return visit. We cannot wait to see you again!

Sincerely,
Communications Team
The Westin Kierland Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Kierland Resort & Spa

Address: 6902 East Greenway Parkway, Scottsdale, AZ 85254-8123
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale > Paradise Valley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Scottsdale
#9 Business Hotel in Scottsdale
#9 Top resorts Hotel in Scottsdale
#9 Spa Hotel in Scottsdale
#15 Family Hotel in Scottsdale
#20 Romantic Hotel in Scottsdale
Price Range: £198 - £471 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Kierland Resort & Spa 4*
Number of rooms: 732
Official Description (provided by the hotel):
This inspiring retreat, located in the heart of "new" Scottsdale, will fill you with a sense of old Arizona and delight you with a fresh, modern destination. From family vacations to business meetings, weddings or just a restful getaway, discover our premier Scottsdale resort. ... more   less 
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Also Known As:
Westin Kierland Hotel Scottsdale
Westin Kierland Resort
Westin Scottsdale
Scottsdale Westin
The Westin Kierland Resort & Spa Scottsdale, Arizona

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