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“Rest and relaxation”

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The Westin Kierland Resort & Spa
Ranked #15 of 75 Hotels in Scottsdale
Certificate of Excellence
Dayton, Ohio
Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Rest and relaxation”
5 of 5 bubbles Reviewed 17 July 2014

Looking for a place to go and relax? The Westin Resort is for you. They have a wonderful, helpful, friendly staff! Shuttle available to nearby shopping and restaurants. Speaking if food, their restaurants are fabulous also (although a little high). But the best part us their pools, water slide and lazy river. Oh yes! They have golf too!

Green Features: They have recycle areas as well as in the rooms. They also offer keeping towels and linens for more then one day, you choose and they offer incentives to do so.
  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank Deb O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this review, 23 July 2014
Dear Deb,

Thank you for taking the time to share feedback in regard to your recent stay. We know that many individuals review TripAdvisor prior to making their travel arrangements and we truly appreciate your positive comments and recommendation.

We strive to provide our guests with a relaxing and renewing experience and we are thrilled to hear that we achieved this goal during your time with us.

Please let us know if you plan a return visit. We would love the opportunity to welcome you back to our Resort.

Sincerely,
Communications Team
The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,330 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (637)
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English first
Los Angeles
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

This resort has beautiful facilities. I'm here for a conference; and it has all the amenities one needs - 27 holes of golf, great dining, and a pool area that any age could enjoy. It's in a very convenient location with tons of shops and dining options one could only dream of. Definitely a resort I recommend and one to which I will return.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank BbqBry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this review, 31 July 2014
Dear Guest,
It sounds like you had a great time with us recently and we trust it was a successful conference. We are so happy to hear that found all of the amenities to your liking and look forward to welcoming you back in the future for a relaxing getaway.

Sincerely,
Communications Team
The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona, Usa
Level Contributor
7 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 15 July 2014

We recently moved to phoenix & was informed that the fun thing to do for locals is to go have a staycation. We have a family of 6. It was a perfect stay for all of us. We stayed at the villas. It has a full kitchenette, dvd player & a lot of room for all 6 of us!

It also had many pools for us to swim in & they have a lazy river. We rented a cabana. It was very reasonable compared to ones that we've rented in the past at other resorts. The only thing was that their cabanas are limited. They only had a table, 4 chairs & 2 loungers & outlets for the less expensive ones. They deluxe ones had the same except for a couch instead of table & chairs. The downside was no refrigerator or TV in them. They had many activities at the pools for the kids every couple of hrs.

They also have many restaurants to choose from on property. If you don't want to stay on property, there's wonderful shopping and more restaurants right next to the property. They have shuttles to take you on & off property to the shopping & restaurants.

They have a gorgeous golf course & looked like a nice spa. It seemed like they had something for every kind of guest. All in all, it was a great time & place to get away. I definitely will be back for another staycation.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Hikingirl27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this review, 21 July 2014
Dear Guest,

Thank you for taking the time to post a review and share about your recent visit. We are thrilled to hear that you had a great experience at our sister property, The Westin Kierland Villas. It sounds as though you and your family enjoyed the perfect balance of relaxation and FUN and we hope that many lasting memories were made.

We cannot wait to see you again.

Sincerely,
Communications Team
The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kirkwood, Mo
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 15 July 2014

Was here as a guest her for six nights with my wife and daughter while I attended a series of meetings and a conference towards the end of June. Most of my experience was as a conference attendee, with conference food, conference events, etc. I think the experience would be different if I were on vacation or in a more casual visit.

The facilities were very nice and up to what I would have expected. Well maintained, clean and attention to detail was evident. The service at every level was very, very good.

Being Phoenix in June, the pool was a must visit location and really a nice addition. I spent a little time with the family at the main pool and lazy river. Pool service was very good and you never had to wait for a drink, snack or just cold water. Plenty of lounges and shade for the hot summer sun.

I was very pleased with our visit as a guest attending a conference and my family was very happy with the vacation aspect as I worked.

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank tmnkwd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this review, 21 July 2014
Dear Guest,
We appreciate you taking the time to review your recent stay. That is wonderful you were able to bring your wife and daughter to enjoy the Resort while you attended meetings. It sounds like you were able to find a little relaxation time while not working and join them at the pool. We hope to have the pleasure of welcoming you back in the future; of course when you are on vacation and can fully enjoy all of the wonderful Resort amenities!

Sincerely,
Communications Team
The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 15 July 2014 via mobile

We stay at the westin a couple of times a year during the summer on staycations. We love it there, we recommend it to our friends and now we have 3 other families that go there every year , too. We love the main pool ,there is plenty of room even when it's busy. We bring lot's of water toys for my daughter. She also likes to participate in every kids activities by the pool, like frozen tshirt relay, balloon toss, diving for golf balls etc, ( these are free fun short activities for kids), we also do the other activities by the kids corral that they have a small fee. Stuff a buddy:$12 worth it to get out of the sun for a little bit and your kid will have a great souvenir. We did the ceramic paint, she painted the dinosaur, I think it was $7. If you go to the mining place they will give u a book that u take around the resort and get stamps and then you take it back there and they will give u super cute pins for every stamp you got ( this is a free activity, great way to explore the resort ). We love the dessert table by the concierge with lot's of yummy thing at a reasonable price , it closes at 9.We enjoy listening to the bagpipes every afternoon. We had been also watching the light show after the bagpipes , pretty cool, cannot miss that. On friday morning my husband and daughter enjoyed watching the snakes in the lobby getting fed ( disgusting if u ask me) they thought it was educational and cool. My husband and his brother really liked doing the flow rider ( kind of like surfing ). I like the lazy river, floating around and now they have a bar where u can order drinks while u float around. They also have an adult pool, a water slide, gym, spa, golfing, kids camp, a kids area next to the pool where they have giant chess, and also ping pong. We usually go during the week, on weekend they have food trucks and the zoo comes in. We will be going back this weekend, and we will let u know how it goes. This resort its so beautiful and inviting that it's hard not ro go back again and again. We highly recommend it. U can get great deals during the summer, your kids will have a blast, the breakfast buffet it's super yummy , yes it is kind of pricey but it's convenient and worth it. There are mini fridges in every room for snacks and drinks. They have a pizza deal for $11 . There is a resort fee $25 ( no surprise there every amazing hotel has one) .They have free self parking. So if u want to have a great vacation in a beautiful resort with clean rooms, great service and an inviting atmosphere, this is the resort for u.

Stayed June 2014, travelled with family
Helpful?
1 Thank jolieee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this review, 21 July 2014
Dear Guest,
Thank you very much for writing such a thorough recap of your stay. Comments such as the ones you provided assist not only us in our continuing effort to deliver the best possible customer service experience but helps your fellow travelers when deciding where to stay. We are so delighted to hear that The Westin Kierland has become your annual Staycaytion spot and appreciate your loyalty and repeated stays.

On your recent stay, it sounds like you were able to fully take advantage of everything we have to offer including special activities run by the FUN team, our nightly Bagpipes at Sunset series as well as our Star-Spangled Sundown PaintScaping show that was held through July 6.

We look forward to the opportunity to welcome you back to the Resort as our special guest and if there is ever anything we can do to assist you next time, please do not hesitate to reach out to us at tripadvisor@kierlandresort.com.

Sincerely,
Communications Team
The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

Over this weekend our company hosted over 700 guest to our annual conference at the Westin. Every single one of them I talked to had an amazing time at the conference venue portion and the entire the hotel. The staff everywhere was impeccable from my favorite young lady in the coffee cafe to Chelsea who is head of the children's activities. She has done an amazing job putting together a fun agenda and a great staff. I can't day enough wonderful things. Looks like we will most likely rebook our conference there next year...

Room Tip: All rooms are excellent with views.
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank rileytravelsalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Guest Relations Manager at The Westin Kierland Resort & Spa, responded to this review, 23 July 2014
Dear Riley,

Thank you for taking the time to share about your recent visit. I am so delighted that you enjoyed your weekend and cannot thank you enough for your positive comments and five-star recommendation.

Our associates are passionate about creating memorable experiences for our guests and I am glad that we achieved this goal during your time with us. I will be sure to share your kudos with our team as they will be thrilled to hear that they had a positive impact on your stay.

We cannot wait to see you again!

Sincerely,
Chelsea Allen
Director of FUN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 13 July 2014

We chose this hotel as part of a birthday celebration and actually checked in on my birthday. This was our 5th or 6th stay at The Westin Kierland and we were unimpressed this time around.

No mention was made of my birthday celebration (small issue) but the fact that we are repeat visitors, and SPG Gold at that (now Platinum) the room we were appointed on check in left us thoroughly unimpressed. It was one floor above the lobby with zero view and we had a noisy neighbour we could hear through a connecting door.

Service at the pool was difficult to come by and we had to visit the pool to make orders settle the bill etc.

After many happy visits to what was once our favourite hotel in Scottsdale, I'm not sure I'll be back.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank kwman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this review, 21 July 2014
Dear Guest,
Thank you for taking the time to review your recent stay and provide some valuable feedback to us. We take all guest communication very seriously and greatly appreciate receiving detailed comments such as yours so that management is aware, our staff is informed, and we may resolve any and all issues as soon as possible.

On behalf of everyone at The Westin Kierland Resort & Spa, we sincerely apologize for the challenges you encountered on your recent stay. That is never the impression we want any guest to leave with, especially a valued SPG Gold or Platinum member who has stayed with us multiple times such as yourself.

At your earliest convenience, please send us your reservation information to tripadvisor@kierlandresort.com so we can look into this further and a manager will follow up with you directly. We hope you will give us another chance to show you how wonderful a weekend getaway to The Westin Kierland can be.

Sincerely,
Communications Team
The Westin Kierland Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Kierland Resort & Spa

Property: The Westin Kierland Resort & Spa
Address: 6902 East Greenway Parkway, Scottsdale, AZ 85254-8123
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale > Paradise Valley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Scottsdale
#8 Spa Hotel in Scottsdale
#8 Top resorts Hotel in Scottsdale
#9 Business Hotel in Scottsdale
#19 Family Hotel in Scottsdale
#20 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Kierland Resort & Spa 4*
Number of rooms: 732
Official Description (provided by the hotel):
This inspiring retreat, located in the heart of "new" Scottsdale, will fill you with a sense of old Arizona and delight you with a fresh, modern destination. From family vacations to business meetings, weddings or just a restful getaway, discover our premier Scottsdale resort. ... more   less 
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Also Known As:
Westin Kierland Hotel Scottsdale
Westin Kierland Resort
Westin Scottsdale
Scottsdale Westin
The Westin Kierland Resort & Spa Scottsdale, Arizona

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