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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
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Reviews (912)
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All reviewshappy hourmilk and cookiesmanagers receptionfree shuttlefrench doorshotel shuttlebalcony overlooking the poolfree breakfastsitting roomfridge and microwavebeer and winespring trainingpretzelsceiling fanshuttle servicetwo queen bedsyogurt
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638 - 643 of 912 reviews
Reviewed 5 June 2012

We stayed 3 nights on an incredibly hot weekend in June. All the staff provided efficient service with a genuine smile.... front desk, breakfast room, housekeeping.

We booked a king suite and found a fantastic rate direct on the hotel website. The room was very hot when we entered and the sitting room hadn't cooled off until the following morning. The wifi worked without any problems and we were in a corner room, furthest from the elevator. Breakfast was the usual Holiday Inn Express fare.... but, they had biscuits and gravy and an automatic pancake maker. I hadn't seen these options at other hotels before. We didn't use the pool as we were out and about all day. The hotel offered happy hour drinks at around 5.... free draught beer and wine! Milk and cookies were offered in the evening. We didn't take advantage of the shuttle. This location is perfect for taking in Scottsdale.

We'll definitely stay here again.

  • Stayed: June 2012, travelled as a couple
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Thank mapleleaf_trvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 June 2012

Thank you for your wonderful comments about our hotel and your stay. I hope that they next time you stay with us, that you will get to enjoy our pool, especially if you find yourself here again during the hot summer months! We will keep the milk and cookies coming, its a guest favorite!

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Reviewed 4 June 2012

We stayed at this hotel for a week and we had a great time. The staff was amazing, very helpful and polite. Breakfast was delicious. The pool was smaller than I thought but no big deal. Our rooms were always clean. The only thing I didnt like about the room was the fact that the bathroom didnt have a fan. Again, not a big deal. It is walking distance to Old Town Scottsdale (big plus). I would stay there again for sure and I highly recommended.

  • Stayed: May 2012
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Thank ana_van_pelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 June 2012

Thank you for your kind words about the staff and your stay with us. The staff love hearing from their former guests and your comments mean alot.

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Reviewed 3 June 2012

This hotel offers excellent value and excellent service. Nice, comfortable rooms, exceptionally clean throughout. The staff really knows how to make you feel welcome, from the front desk, to the hosuekeeping staff, to the van driver that takes you around the vicinity. Good location very close to restaurants and shopping. Full, buffet breakfast includes hot food (eggs, sausage, biscuits, etc., love those waffle makers!) as well as cereal, juice, fresh fruit. The hotel has a good sized pool and hot tub area, nicely landscaped and comfortable lounge chairs. The only drawback is there's no shade from the hot Arizona sun until late in the afternoon when the sun dips behind the building. Still, we enjoyed this hotel so much that we stayed there twice. They have a happy hour, and although we didn't go, the front desk called to "personally invite" us.

  • Stayed: May 2012, travelled as a couple
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Thank CSI-Reviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLI820, Owner at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded 8 June 2012

Thank you for your loyalty and choosing the Holiday Inn Express Old Town Scottsdale for your hotel needs while visiting Scottsdale. We are thrilled to read that you found excellent value in the hotel and the staff also provided you with excellent service making you feel welcomed. Additionally, thank you for your review of our hotel and we look forward to welcoming you back in the near future.

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Reviewed 3 June 2012

Great value!! We booked this hotel on the road, passing through Phoenix. It is very nice, and quiet. It is very busy, yet the staff was efficient. We enjoyed a glass of wine at "happy hour"

  • Stayed: June 2012
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Thank waco66_00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2012

We have stayed here before in the past, but now can say we won't be back until the remodeling has been completed. FYI don't rely on the sofa bed for sleeping unless you are putting a small child on it. Hopefully it is one of the things they will be replacing in the hotel as well as the carpets, towels & bed coverings. When this is all done, if we return to Scottsdale, I would consider staying there again. It is in a great location with restaurants & Fashion Square Mall. They provide a free shuttle service & the breakfast is better than average. They have free beverages & chips etc. in the early evening (beer & wine). The staff is very friendly, fast checkin.

Room Tip: Take the top floor if you don't want someone stomping overhead.
  • Stayed: May 2012, travelled as a couple
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Thank texgal50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLI820, Owner at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded 8 June 2012

Thank you for your review of the hotel as we appreciate and value your feedback. We are happy to mention that indeed the sofas, chairs and carpeting will be replaced inside the guestrooms as part of the hotel’s renovation. Additionally, all linens get replaced on an ongoing basis as needed. Nevertheless, we truly thank you for your patience, especially your loyalty and look forward to being able to serve you in the near future.

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