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“perfect fit for the whole family”

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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
Ranked #11 of 75 Hotels in Scottsdale
Certificate of Excellence
Philadelphia, Pennsylvania
Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“perfect fit for the whole family”
Reviewed 1 July 2014

Our family of 4, two adults and two teens,stayed here for a total of 3 nights. The room set up was great, with a sitting room with pullout sofa, frig, microwave and desk. We loved the pool with waterfalls, happy hour every eve but Sunday,milk and cookies in the evening, generous breakfast buffet. The fitness room was clean, quiet,and barely used. the staff were all friendly and incredibly helpful, to our children and to us...we felt like we were getting Band B level care with the privacy of a bigger hotel. We would happily return!

  • Stayed June 2014, travelled with family
    • Value
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Helpful?
Thank MargaretEFG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, 3 July 2014
Dear Margaret,

We're happy to hear from you, and we're glad to know that you enjoyed your stay with us. It's great to learn that you enjoyed our spacious room, pool and ample breakfast in addition to our helpful staff. A return visit is the best compliment; please plan to visit us again the next time you travel to the area!

Best,
Trisha Ryno, GM
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845 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (200)
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English first
Charlotte, North Carolina
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2014

My husband and two children (ages 13 and 18) stayed here for three nights in late June and were very impressed. The front desk staff couldn't have been nicer or more helpful and the included breakfast and happy hour every day were great. The property is very well-maintained and clean. The pool is excellent. The location is perfect and the hotel shuttle will take you anywhere you need to go within a 3-mile radius, which is convenient if you're without a car, like we were. We took the shuttle into Old Scottsdale twice and it was a very fast trip. I also liked the different flavors of fruit water available in the lobby _ lovely when it's 108 degrees outside!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JulieRBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, 3 July 2014
Dear Julie,

Our staff makes sincere hospitality their priority. Reflections like yours give us areas to improve our guest experience, as well as talking points to commend our staff. I’m thrilled to learn you enjoyed our pool, breakfast and friendly staff in addition to our convenient location. Thank for taking the time to review your experience and we hope to see you again.

Best,
Trisha Ryno, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
El Paso
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 June 2014 via mobile

My husband and I booked this hotel during our stay in scottsdale to go to the mayo clinic. We obviously had other choices that were much closer but since we've stayed here before we decided the drive was worth it. We came just in time for happy hour! Complimentary Bud Light and Amber Bock were on tap and an assortment of wine was also available. They also had milk and cookies toward the end of the night! How cool is that!? The room was very clean, i'm a bit of a clean freak and was so grateful that everything from the lobby, and pool were clean. Breakfast was not just bagels and muffins. They had a full breakfast, which is great if you eat healthy, Eggs, toast, cereal, pastries, protein options, juice, coffee. All this sounds pretty standard but it really is the little things that make your stay so much more enjoyable.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank S_Moncayo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, 15 June 2014
S_Moncayo,
We appreciate your review and return visit to Holiday Inn Express Scottsdale. We know you have many choices when traveling to Scottsdale area and we thank you for choosing our hotel. I'm delighted to hear that the level of cleanliness, comfort and service you experienced made for an enjoyable stay. We hope you'll visit us again in the future! Thank you again for writing.

Kind regards,
Trisha Ryno, General Manager
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San Jose, California
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 June 2014

I was there this past weekend for buissness and WOW what a clean nice hotel......staff was super nice quite and friendly I asked for a ride into oldtown and they dropped what they were doing to help me out.. Will stay again

  • Stayed June 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BBMORR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, 15 June 2014
BBMORR,
Thank you for choosing Holiday Inn Express Scottsdale while traveling on business. We appreciate your compliments regarding our clean hotel and friendly staff. Our team takes great pride in the level of service they provide. We look forward to extending our hospitality to you again in the future. Thank you again for your review!

Kind regards,
Trisha Ryno, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tacoma, Washington
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2014

This hotel is in a great location right off the freeway and near many attractions. When you first walk in, everything seems as expected based on reviews. Lobby is nice and modern looking. But...when you get into your room, it's another story. Furniture is a bit dated. Beds squeak like they're gonna fall apart. Rooms just have an old feel to them. And don't even bother spending the extra money for the balcony view of the pool. The super old school sliding doors to the balcony...ha! What a joke.

Nevertheless, the hotel is kept clean. Just feel a little duped as I was expecting a more modern updated room as the hotel pictures show. Once up close, the furniture shows its wear and tear.

Stayed April 2014, travelled with family
Helpful?
2 Thank Ms_L0ve2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, 13 June 2014
Ms_L0ve2Travel,
Thank you for your review. We appreciate hearing from you and sincerely apologize that our accommodations failed to meet your expectations. Our goal is to deliver the best possible guest experience and we hope you'll give us another opportunity in the future. Thank you again for your feedback.

Kind regards,
Trisha Ryno, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 4 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 31 May 2014

We recently stayed here for 10 nights and had a fabulous time! We didn't have a car and found it very easy to get around. The shuttle bus collected us from the airport for $10 each and took us around the area within a 3 mile radius for free. This linked into the light rail system so we could get to Phoenix and Tempe. We also used the trolley and the local bus service and a taxi a couple of times! Although it was 105 on our first weekend we managed to fit walking in too! All the staff were wonderful and we felt like part of the family by the time we left! There was plenty of choice at breakfast and we loved taking part in the happy hour. Our room was brilliant with a balcony overlooking the pool. It had a seating area, fridge, microwave and a bedroom. It was great to be able to get the chilled water during the day and coffees/teas whenever we wanted them in the lobby area. We also used the laundry facilities and found it very handy. There is a really good supermarket Albertsons within walking distance to gather supplies. There are lots of restaurants to choose from. So again just a quick Thank You to all the staff who left us with amazing memories and a very happy holiday.

Room Tip: It was great to have a balcony over looking the pool.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank MissDebs17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, 6 June 2014
MissDebs17,
We appreciate hearing from you and thank you for sharing feedback on your fabulous stay at our hotel. Your praise regarding our wonderful staff, comfortable rooms, and value added amenities highlights our core objective in exceeding guest expectations. We're happy to have had you as our guest and thank you for choosing Holiday Inn Express Scottsdale. Please plan to visit us again soon!

Kind regards,
Trisha Ryno, General Manager
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Spokane Valley, Washington
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 May 2014

I stayed 5 nights at this hotel over Memorial Weekend. The staff was fabulous, rooms were roomy, beds were very comfortable, breakfast was a nice variety and the shuttle took me to old town, restaurants, shopping and airport. I felt comfortable being there by myself. The pool offered lots of seating and was a great place to hang out in the afternoon.

Room Tip: Some of the rooms have balconies looking over the pool, which could be a little noisier. Especially...
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laurie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, 6 June 2014
Laurie S,
Thank you for taking the time to write a review from your visit to Holiday Inn Express Scottsdale. We're pleased to know you had a comfortable stay and found our complimentary services and great location perfectly suited for your travels. We hope you'll have an opportunity to return in the future. Thank you again for writing!

Kind regards,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel and Suites Scottsdale - Old Town

Property: Holiday Inn Express Hotel and Suites Scottsdale - Old Town
Address: 3131 N Scottsdale Rd, Scottsdale, AZ 85251-7217
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale > Downtown Scottsdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Scottsdale
#11 Romantic Hotel in Scottsdale
#15 Business Hotel in Scottsdale
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Scottsdale - Old Town 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
Nestled deep in the Sonoran Desert, Scottsdale is a lovely oasis that offers the excitement and attractions of a busy metropolis, as well as the quiet and laid-back atmosphere of a Western town. The Holiday Inn Express® Hotel & Suites Scottsdale offers easy access to the area's attractions and lovely desert landscape. Corporate travelers appreciate that our modern facilities include a well-equipped Business Center, as well as an 875-sq-ft event room. The hotel's location in Scottsdale, Arizona places guests near such area businesses as Scottsdale Healthcare, General Dynamics, Boeing and Greenbaum Surgery Center. We suggest that you take the time to explore the nearby, beautiful Desert Botanical Garden. After spending the morning at the garden, head over to the Phoenix Zoo for a fun-filled afternoon. If you're in the mood to go shopping, you can check out Old Town Scottsdale or Fashion Square Mall. While visiting, be sure to check the schedules at Scottsdale Stadium and WestWorld to see what events are in town. Our complimentary, hot breakfast ensures that you start your day off the right way with a hearty meal. We provide free high-speed, wired and wireless Internet access throughout the hotel's facility, and the Scottsdale, Arizona area is easily accessible with our free shuttle. We look forward to welcoming you to the all-suite Holiday Inn Express® Scottsdale hotel! ... more   less 
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Also Known As:
Holiday Inn Express Hotel Scottsdale
Holiday Inn Express Scottsdale
Holiday Inn Scottsdale
Holiday Inn Express Hotel And Suites Scottsdale - Old Town Arizona

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