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“Not so good experience!”

The Cheesecake Factory
Ranked #4 of 46 Dessert in Scottsdale
Certificate of Excellence
Price range: US$21 - US$30
Cuisines: American
More restaurant details
Restaurant details
Good for: Child-friendly, Groups
Dining options: Breakfast, After-hours, Dinner, Lunch, Reservations
Reviewed 3 weeks ago

Family birthday dinner. I ordered the jambalaya. To my surprise, tasteless. Have had it before, was good then, now not so much. Told server. He said this dish should have some kick to it, it had none. He asked if I wanted them to make me a new one, to which I said no. Don't know how they would get it right the 2nd time. And didn't want the rest of my family to have to wait. I ate some to curb hunger. They charged full price. They could have offered something simple like a free dessert or after dinner drink.
Thanks,
Bo

    • Value
    • Service
    • Food
Thank bogustafsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hi. Thank you for your feedback! We are sorry to hear about your meal! We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make things right while you are still dining with us! Thanks again!

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3 - 7 of 549 reviews

Reviewed 4 weeks ago

We came here for a family dinner. Had our meal, food & service were ok. Everything was fine until we were done with our meal & decided to order some cheesecake slices to go, to take back to our hotel to enjoy later. As we approached the counter, there were no less then 8 people standing around there: 2 managers, 3 or 4 servers, plus other employees trying to process some cake slices, but it looked like complete chaos! As we stood there for about 10 minutes with nobody paying any attention to me there with my wife, 2 kids, plus 2 friends & I finally asked one of the servers to take my order. The first one refused, saying this was not her job 7 to ask one of the managers, who was frantically trying to slice a full cheesecake while talking on the phone. Finally another server who was also standing for there as long as we were, waiting for her order of cheesecake for her table, finally took our order. It took another 15 minutes to get our 3 slices of cheesecakes & they were still frantically trying to get the cakes cut & processed!

Thank Igor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Thank you for bringing this to our attention, Igor. We are terribly sorry for the service that you received during your visit! Our staff should have been much more attentive and please know that we will address this with them. Thanks again and we hope you can give us another chance!

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Reviewed 29 May 2018

Though there were approximately 15 of us, the service was very good and prompt. Of course the desserts were amazing.

Thank Sharon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 31 May 2018

Thank you so much for this review, Sharon. We're very happy you had such a wonderful time with us! We look forward to seeing you back again soon to enjoy some more of our cheesecake!

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Reviewed 17 May 2018

This is one of our favourite places to eat. The menu is expansive, the service is excellent, we love the decor (although if not too warm, we usually eat outdoors) and the food is fresh and always tasty. Good sized portions (we often bring part of our meal home). Nothing is ever too much trouble - if you want something changed, just ask. The staff are very accommodating! There are too many great menu items to mention - just pick one that sounds good and try it. You won't be disappointed. Also, make sure you save room for cheesecake (or pack one with you). It is well worth the calories!

    • Value
    • Service
    • Food
Thank JJBnovascotia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 18 May 2018

Hi Jjbnovascotia, Thank you for your review. We're glad to hear that you enjoyed your dish and we look forward to your next visit!

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Reviewed 21 April 2018

Have been going to this restaurant when it was only desert, in particular, cheese cake back in the early 80"s. It has morphed into one the greatest long time quality restaurants in the US. How they are able to maintain quality and consistency should be a template for other inspiring restaurant owners.

Thank expatMNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 22 April 2018

Hi Expatmnl, Thank you for your review. We're glad you enjoyed the service you received during this visit! We look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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