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“The Chopped Salad is a Must”
Review of Cowboy Ciao

Cowboy Ciao
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Ranked #99 of 1,324 Restaurants in Scottsdale
Certificate of Excellence
Price range: US$21 - US$30
Cuisines: Contemporary, International
More restaurant details
Restaurant details
Dining options: Lunch, Breakfast, After-hours, Dinner, Reservations
Dining style: Casual Elegant
Neighbourhood: Downtown Scottsdale
Cross street: 6th Avenue, just South of Cameback
Transit: The Downtown Scottsdale Trolley is a free service which runs all day and makes frequent stops throughout all the downtown neighborhoods, as well as several Scottsdale and Paradise Valley resorts
Reviewed 21 March 2011

Superb food and service could only be improved upon by some stable tables: the chopped salad is a must and the chicken rubbed trout was truly superb!

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3  Thank Dalecorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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717 - 721 of 806 reviews

Reviewed 15 March 2011

We called to get reservations for four on a Saturday and were told that they were booked solid - perfectly understandable given that we called at the last minute. However, we were told that if we came at 5:00 we were more than welcome to sit at the bar and have dinner from the regular menu. We chose this option and arrived at 5:00 and were able to immediately get a seat at the bar. By 6:00, the restaurant was really filling up. We started by ordering a few cocktails and let the bartender know that we would be having appetizers and dinner at the bar. Once we received our first drink, it was as if we didn't exist. The bartender clearly saw our empty glasses on the bar and never asked if we wanted another drink. When he finally did acknowledge us, we requested a couple of menus. It took another twenty minutes before he ever came back to see if we wanted to place an order. We started with a few small plates which were wonderful, especially their original take on a chopped salad! Yet, once those plates were cleared, the bartender never came back to check to see if we wanted another drink or if we were ready to order dinner. Even after making eye contact with him, he continued to ignore us. Let me add, the bar was not short-staffed. There were other bartenders/waiters behind the bar pouring drinks. We finally caught the attention of a female bartender and asked her for another round of drinks and let her know that we were ready to order dinner. She hastily gave us another round, giving us the distinct impression that we were a bother. She said that the other bartender would be back to take our dinner order. That took another 15 minutes! When the food came out, we asked for bread (to soak up the mushroom gravy - Yum!) By the time the bread came out, we had finished dinner. Again, the food was wonderful but the terrible service really put a negative spin on the whole night. Three days later, we were having dinner at another restaurant nearby but really wanted to start the night with another of Cowboy Ciao's chopped salad. Yes, it's that good! We arrived at 5:30, took a seat at the bar, and explained to the bartender (not the same one) that we would be having a drink or two and a couple of orders of the chopped salad. Again, the service at the bar was terrible - inattentive and rude. At one point, a young man re-filled a half-full glass with water. Too bad it was a vodka and tonic! By the time he tracked down our bartender to tell him of his error and pour us a new drink, ten minutes had gone by and we were ready to go.

The moral of the story? If your bar staff doesn't want patrons to eat at the bar, then don't have your hostess/host encourage them to do so when they call for reservations. Once the patrons ARE there, treat them like someone sitting at a table for four. There is NO excuse for poor/rude service.

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1  Thank BrigidTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2011

Must try the chopped salad! Had a couple of Margaritas too!

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Thank IndyEater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2011

We used to love this restaurant and have been going here for years! Every trip to Phoenix/Scottsdale (and there were many) almost always started and ended with a dinner at Cowboy Ciao.

However, we just ate there a couple of weeks ago and....not sure what happened but the food and service has definitely gone downhill and we're very sad.

Our dinner started off well as we always split the Chopped Salad. It's always amazing in flavor but this time it was "just okay".

We decided we weren't that hungry so we both ordered a smaller plate. I ordered the Quesdilla del Dia and it was basically tasteless and the corn inside was burned (tasted burned as well.) I pointed this out to our waiter who said that they always "brown" the corn. Well, this wasn't just brown, it tasted like charcoal and it was black which I showed him and he just basically said "that's how its done". He later offered us a free dessert (which we declined) but never offered to have the "burned food" taken off of our bill - which would have been appropriate.

The whole night just left a bad taste (pardon the pun) in our mouth as it's just not the same place (service and food) that we used to know and love. Unfortunately, I don't think we'll be returning anytime soon when there are better places to go in the area.

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1  Thank ArubaAmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2011

We enjoyed our meal at Cowboy Ciao. The Chopped Salad is a specialty, and it was delicious. We split it as a starter, and it was fine, and would probably have been fine for one as a main course. When we remarked about how good it was, the waiter gave us a copy of the recipe.

We saw that the bread pudding was also recommended, and in order to save room for dessert, we decided on one small entree (crab enchilada) and one larger one (pork). Both were good (not fabulous, but very good), as was the bread pudding.

We would return.

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Thank AnitaMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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