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“Great Property...but Missed Opportunities”
Review of Hotel Valley Ho

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Hotel Valley Ho
Ranked #6 of 75 Hotels in Scottsdale
Certificate of Excellence
GreenLeadersBronze level
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Property...but Missed Opportunities”
Reviewed 13 January 2014

I'm originally from Scottsdale and when I come back, I'm happy to see places like this spruced up.

Bottom line: great views, pretty, well-designed place, but front desk and guest services are severely lacking.

We arrived for a post-Christmas parental visit on December 28, having booked four nights randomly via Hotwire. When we got there we were more than pleased at how clean the hotel room, grounds, lobby and restaurant were. Some top architectural historians have said many nice things about this property - and all were true.

The room (basic King room with a partial pool view) was roomy and the bathroom (with bathtub and super fun "mood" lighting) was stocked with great products. Appreciated in the frosted glass "cube" setup of this room was the second door enclosing the toilet itself (though that door, a sliding door, wouldn't stay shut).

Needless to say, after seeing the room, hearing about the GREAT "no fees" pet policy and turning on our giant flatscreen tv, we were pretty excited just to stay IN for a couple days before the New Year!

The excitement was dulled a bit over the next couple days, however, when more interaction with staff and learning the odd systems of the place took their toll on our good cheer.

It started on our first morning waking up at the hotel - in fact, waking up to an 8am call from a "front desk representative" alerting us that "the computer system had a failure overnight" and that we needed to give them our billing info for incidentals again. My wife, being a little suspicious, thanked the person and said that we would bring our card to the front desk to update when we awoke. The person on the phone pushed for the info "as a convenience," but we refused to give it, the caller then abruptly hung up on us. Obviously...this was a scam - one that many probably fall for since they called our room directly and asked for ("Mrs. Smith" e.g.). While the hotel isn't responsible for the idiots who try to scam people like this - it indeed was the hotel's front desk who put someone through to our room simply because they asked to be connected to the "Smith's" room! Does any good hotel simply patch people through to guest rooms without the caller having the full name and room number? When we reported this to the front desk, they sheepishly apologized for the call getting through - and confirmed that their computers were working just fine - the caller indeed was a scammer that almost got our info.

The next day I would have argued with the staff's statement that the computers WEREN'T broken because they checked us out for some random reason. A fairly easy fix, but we did have to return to the front desk to get new keys.

The little snafu's aside, the property was still beautiful and the location was still great, so we wanted to extend to stay the nights of January 1 and 2 as well. My wife went to the front desk to inquire about an extension. While we knew we couldn't get our Hotwire rate directly from the desk, we were still blown away to hear that rooms were now $245 and $345 - since there were very few people in the hotel. Further, the girl at the front desk said she couldn't even book one for us and that we'd have to come back later because she didn't know how to work the computer...and she was alone behind the desk...wow.

Hearing this, I decided to jump on the iPad to confirm that the rooms really were that high...lo and behold, the Valley Ho's OWN WEBSITE had rack rates set at $130...what was this person even thinking??? I gave up actually trying to book directly through the hotel, went back to Hotwire to a listing that looked similar to the one I originally booked and got two more nights for $97 each. Crazy.

Finally, the hotel checked us out AGAIN, even though we called down, they confirmed our new reservation, said we could stay in the same room and that everything was good. We learned this as we went down to the desk to update our incidentals card. The problem was, we forgot to get new keys. No matter...(and scarily), even though we were now supposedly "not registered" to this new room and "checked out," our keycards still worked. So...if they had us as checked out, and our keys still worked...would they have booked another late arrival to our room to wander in while our stuff was still there? I don't know...but I slept with one eye open that night just to be sure.

Anyway, I hate to be so negative, but the logistical problems at this place are a nightmare. It's a shame, too, because the location, cleanliness and grounds are as lovely as it gets and I would really like to visit this place again. Maybe when new staff and managers are in place.

Room Tip: All the rooms I saw were pretty cool - perhaps try for a partial pool view when not in crazy summer...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RD_Schmidt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin_Heggli, Public Relations Manager at Hotel Valley Ho, responded to this review, 15 January 2014
I'm sorry for the issues you experienced during your stay. We don't connect calls to guest rooms unless the caller has the guest name and room number. Unfortunately there are some criminals who target hotel guests. Moving forward, with any incoming calls for an in-house guest, we will be placing the caller on hold, and then checking with the guest to inform them of the call before transferring. This is not a common issue, but nonetheless we absolutely want to ensure that our guests are not taken advantage of. Regarding the quoted room rate, it sounds like our front desk may have misunderstood and quoted you for December 31, when the rate was higher due to our New Year's Eve events. We would never try to charge a higher rate than what is on our website. I apologize for the issue you experienced at the front desk with extending your stay, and we are looking into this matter. We are training some new front desk staff and clearly our service fell short there. We appreciate your feedback and hope that you had an enjoyable time in Scottsdale.
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Rating summary
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Geneva, Switzerland
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 January 2014

I spent an entire afternoon looking for the perfect place for me and and an out-of-town friend to hook up for a night out in the valley. Really, this is the perfect place if you've got the $160 bucks or whatever to spend.

I looked at rooms in the "tower", but turns out that the other regular rooms actually have larger balconies and we wanted to smoke a cigar that evening, so that was an easy choice.

You're in Arizona, so normally a car would be necessary. Not here: you're within walking distance from all of the Old Scottsdale bars and just a few minutes from the comedy club ("Stand up Scottsdale").
There's also a good bar downstairs in the lobby and probably another poolside.

If you do have a car, don't bother with the $8 valet parking. There are plenty of free spots right on the street.

The only drag was that a neighbor called us up at 4am to ask us to "call it a night". That leads me to believe that the walls are not sound proof. That said, you probably won't be staying next to us ;)

Room Tip: Ask for a room with a balcony looking into the courtyard/pool. I noticed that some rooms have a stre...
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bikeswitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin_Heggli, Public Relations Manager at Hotel Valley Ho, responded to this review, 13 January 2014
Thanks for staying with us! I'm sorry that your noise carried through to another room. We kept the original brick walls, which are good at containing noise but not 100% sound proof. Happy travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york city
Level Contributor
69 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 9 January 2014

Great location and service and background music (60s stuff).....so it's totally cool.....It is an easy walk to Old Town and, on a Thursday night, for Scottsdale's famous ArtWalk. Cafe ZuZu is terrific day and night. And Pete the pool guy at the bar was fantastic, as was our constant breakfast server Sharon. Be sure to skip valet parking and look for the self-park lot by turning right just before entering the long hotel driveway..... I just don't get the bathtub right in the room.....Is that also cool? No!

Room Tip: I would avoid a room facing the pool unless you love lots of noise emanating from boisterous locals...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aaw926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin_Heggli, Public Relations Manager at Hotel Valley Ho, responded to this review, 10 January 2014
Thanks for staying with us! We have 21 Studio Guest Rooms; it's the only room type with an open-style bathroom including a bathtub that can be enclosed by curtains and a toilet area with a door. You might prefer one of our many other room types. We hope to see you again!
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Tomah, Wisconsin
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2014

My mother and I stayed here between Christmas and New Years Eve and thoroughly enjoyed our stay. The room was wonderful and exactly what we expected. We picked Valley Ho because of its fabulous location near the trolley and Old Town. Every day, we walked from the hotel to either the trolley or our destination. Our only big complaint was related to our eating experiences at the hotel. All the times we visited ZuZu, our service was EXTREMELY SLOW! While we were at the pool, we waited almost 40 minutes for a salad! Then, at breakfast, my mother waited almost 20 minutes before she got her coffee.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin_Heggli, Public Relations Manager at Hotel Valley Ho, responded to this review, 9 January 2014
Isn't the Downtown Scottsdale Trolley great? I apologize for the slow service you experienced at the pool and in ZuZu; this is not acceptable. Please let us know why you experienced these issues so we can find out what happened, if you have not already. It definitely should not take 20 minutes for a coffee or 40 minutes for a salad, and this is not representative of our standards. We appreciate your feedback and hope to see you again.
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Santa Fe
Level Contributor
85 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 4 January 2014

Hotel Vally Ho is a great experience from start to finish. The decor is out of sight and incredibly well done. Every detail is so special. My teenage son loved it. The pool is great and service there was super. We had dinner at the restaurant. The waitress was super-friendly. The food was not the best but we may have just ordered wrong. We did not have time to eat breakfast the next morning but heard it was great.
We will definitely go back!!!!

Room Tip: Tower rooms are much bigger and have great views. Rooms around the pool don't have much of a vie...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randall B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin_Heggli, Public Relations Manager at Hotel Valley Ho, responded to this review, 6 January 2014
We appreciate your review! I'm sorry that you did not enjoy your food at the restaurant; if you did not already let us know where your meal fell short, please do. We'll see you again, hopefully soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
albuquerque
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 January 2014 via mobile

Wow! Totally impressed with the Valley Ho ! Stayed in a one bedroom suite with kitchen. The facility was top notch the room was spacious up to date modern and the appliances were top of the line . Fell hard for this diamond hotel. The restaurant was superb, the spa / gym was great and over all stay was fantastic. Will return just to confirm that it wasn't a dream ! Totally recommend

Stayed December 2013
Helpful?
Thank mgduranmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin_Heggli, Public Relations Manager at Hotel Valley Ho, responded to this review, 6 January 2014
Wow, thank you for the kind words! We hope 2014 brings you more fun travel adventures.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
santa monica
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 January 2014

I thought this hotel (which I'd often read about in magazines) might turn out to be sort of camp. Might be a superficial makeover of a dated hotel to make it mod. But no. The rooms are modern marvels, big and beautifully done (and I opted for the cheapest one). The decor throughout the property is wonderful. The staff is super friendly. And a big surprise was the location. I didn't (still don't) know Scottsdale at all. So was wonderfully surprised to discover this hotel is in the heart of the old section, with tons of restaurants, etc., right out the door. Would recommend this hotel to anyone. Can't wait to return!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ginger7777777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin_Heggli, Public Relations Manager at Hotel Valley Ho, responded to this review, 3 January 2014
I'm glad you were pleasantly surprised by the hotel! Thanks for the kind words and we'll see you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Valley Ho

Property: Hotel Valley Ho
Address: 6850 E Main St, Scottsdale, AZ 85251-4399
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Scottsdale
#4 Romantic Hotel in Scottsdale
#4 Luxury Hotel in Scottsdale
#10 Green Hotel in Scottsdale
#12 Business Hotel in Scottsdale
#12 Family Hotel in Scottsdale
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Valley Ho 4*
Number of rooms: 239
Official Description (provided by the hotel):
Hotel Valley Ho is a true icon in Downtown Scottsdale. Originally opened in 1956 and restored to its former splendor, this urban retreat blends mid-century-modern style with contemporary amenities. Every room has a private patio or balcony and floor-to-ceiling glass, perfect for enjoying Arizona's sunshine. Dine at ZuZu, relax at VH Spa for Vitality + Health, and take a dip in two cool pools. Self-parking and basic internet are complimentary, and you'll never pay a resort fee. Call the hotel directly to get the best deal. ... more   less 
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Also Known As:
Valley Ho Hotel
Valley Ho Scottsdale
Hotel Valley Ho Scottsdale, Arizona

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