I'm originally from Scottsdale and when I come back, I'm happy to see places like this spruced up.
Bottom line: great views, pretty, well-designed place, but front desk and guest services are severely lacking.
We arrived for a post-Christmas parental visit on December 28, having booked four nights randomly via Hotwire. When we got there we were more than pleased at how clean the hotel room, grounds, lobby and restaurant were. Some top architectural historians have said many nice things about this property - and all were true.
The room (basic King room with a partial pool view) was roomy and the bathroom (with bathtub and super fun "mood" lighting) was stocked with great products. Appreciated in the frosted glass "cube" setup of this room was the second door enclosing the toilet itself (though that door, a sliding door, wouldn't stay shut).
Needless to say, after seeing the room, hearing about the GREAT "no fees" pet policy and turning on our giant flatscreen tv, we were pretty excited just to stay IN for a couple days before the New Year!
The excitement was dulled a bit over the next couple days, however, when more interaction with staff and learning the odd systems of the place took their toll on our good cheer.
It started on our first morning waking up at the hotel - in fact, waking up to an 8am call from a "front desk representative" alerting us that "the computer system had a failure overnight" and that we needed to give them our billing info for incidentals again. My wife, being a little suspicious, thanked the person and said that we would bring our card to the front desk to update when we awoke. The person on the phone pushed for the info "as a convenience," but we refused to give it, the caller then abruptly hung up on us. Obviously...this was a scam - one that many probably fall for since they called our room directly and asked for ("Mrs. Smith" e.g.). While the hotel isn't responsible for the idiots who try to scam people like this - it indeed was the hotel's front desk who put someone through to our room simply because they asked to be connected to the "Smith's" room! Does any good hotel simply patch people through to guest rooms without the caller having the full name and room number? When we reported this to the front desk, they sheepishly apologized for the call getting through - and confirmed that their computers were working just fine - the caller indeed was a scammer that almost got our info.
The next day I would have argued with the staff's statement that the computers WEREN'T broken because they checked us out for some random reason. A fairly easy fix, but we did have to return to the front desk to get new keys.
The little snafu's aside, the property was still beautiful and the location was still great, so we wanted to extend to stay the nights of January 1 and 2 as well. My wife went to the front desk to inquire about an extension. While we knew we couldn't get our Hotwire rate directly from the desk, we were still blown away to hear that rooms were now $245 and $345 - since there were very few people in the hotel. Further, the girl at the front desk said she couldn't even book one for us and that we'd have to come back later because she didn't know how to work the computer...and she was alone behind the desk...wow.
Hearing this, I decided to jump on the iPad to confirm that the rooms really were that high...lo and behold, the Valley Ho's OWN WEBSITE had rack rates set at $130...what was this person even thinking??? I gave up actually trying to book directly through the hotel, went back to Hotwire to a listing that looked similar to the one I originally booked and got two more nights for $97 each. Crazy.
Finally, the hotel checked us out AGAIN, even though we called down, they confirmed our new reservation, said we could stay in the same room and that everything was good. We learned this as we went down to the desk to update our incidentals card. The problem was, we forgot to get new keys. No matter...(and scarily), even though we were now supposedly "not registered" to this new room and "checked out," our keycards still worked. So...if they had us as checked out, and our keys still worked...would they have booked another late arrival to our room to wander in while our stuff was still there? I don't know...but I slept with one eye open that night just to be sure.
Anyway, I hate to be so negative, but the logistical problems at this place are a nightmare. It's a shame, too, because the location, cleanliness and grounds are as lovely as it gets and I would really like to visit this place again. Maybe when new staff and managers are in place.
- Official Description (provided by the hotel):
- Hotel Valley Ho is a true icon in Downtown Scottsdale. Originally opened in 1956 and restored to its former splendor, this urban retreat blends mid-century-modern style with contemporary amenities. Every room has a private patio or balcony and floor-to-ceiling glass, perfect for enjoying Arizona's sunshine. Dine at ZuZu, relax at VH Spa for Vitality + Health, and take a dip in two cool pools. Self-parking and basic internet are complimentary, and you'll never pay a resort fee. Call the hotel directly to get the best deal. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Preferred Hotels, Hotels.com, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Hotel Valley Ho reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Valley Ho Hotel
- Valley Ho Scottsdale
- Hotel Valley Ho Scottsdale, Arizona