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Reviewed 24 September 2012

We stayed here while scheduled for a Mayo Clinic appointment. Easy to make reservations and for getting the Mayo discount. We received an email ahead of time to let us know that they were under construction. I called and was assured a quiet room. Checkin was easy to find and friendly. The room was medium sized with full window opening to a beautiful view of the desert. Separate sink to bathroom. We seemed unable to control the air conditioner and we got a bit warm during the night. Quiet was average, as we were awoken at 4:00AM by a neighbor SKYPing. Due to construction, the restaurant seating is very limited, and there is no room service. The waitress put our order on a tray and we went back to our room to eat. Food was good, but average. There is an shuttle to the Mayo clinic, which is just across the street. We discovered that there are less expensive places to stay within a 10 minute drive to the Clinic. If you need the convenience of the shuttle than this would be the place. Since we could drive ourselves, we opted to save $67.00/night and checked into another chain hotel. (Be sure to compare online rates with phone inquiries - we found online to be less)

Date of stay: September 2012
  • Trip type: Travelled on business
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2  Thank 2amigos_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen B, General Manager at Sonesta Select Scottsdale At Mayo Clinic Campus, responded to this reviewResponded 3 October 2013

Thanks for letting us know about your recent experience and how you loved the location in the desert! We are pleased to tell you our remodeling in the rooms and lobby is complete! We now proudly offer Starbucks coffee drinks plus the Bistro Plus that offers breakfast, lunch and dinner. Our guests are enjoying the creative and delicious meals and beverages with our full bar! Many of our guests prefer the convenience of staying close to the clinic. Others stay here for the location in a beautiful part of Scottsdale.

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Reviewed 20 July 2012

A wonderful place to stay if you enjoy a quiet atmosphere and clean rooms. The pool was refreshing, we enjoyed the hiking trails around the property. Fountain Hills, only a few miles up the road, is a beautiful little town to shop and enjoy the fountain that splashes into the sky, every hour. The hotel staff are very kind and always cheerful. We had a breakfast package, but they were remodeling so there was no hot breakfast, so management gave us a lower rate, this is the kind of service every Marriott needs to follow, and I bet they will have a higher return on customers.

A great place to stay, we will return here again.

Room tip: Ask for a second floor room if you enjoy quiet.
Date of stay: June 2012
  • Trip type: Travelled as a couple
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Thank Kathy A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen B, General Manager at Sonesta Select Scottsdale At Mayo Clinic Campus, responded to this reviewResponded 13 March 2013

We are delighted you liked our location in the beautiful Fountain Hills area in the Sonorant Desert! More importantly, our team loves hearing that they created a pleasant and cheerful experience as well as clean rooms! Should you be returning, you will find our make-over to be beautiful and comfortable! We love having everything new and exciting for our guests to continue to enjoy our city!

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Reviewed 4 May 2012

I stayed here for business in April, 2012. The location was perfect for me since the conference was at the Mayo Clinic. The buffet breakfast was very nice. Most of the visitors at the hotel were patients and their family members. The staff was extremely friendly and helpful.

My only complaint was the air conditioner in room. Every time it kicked on, it made a very loud noise that jolted me awake. With high temperatures, it kicked on often – so I was awakened multiple times during the night.

Date of stay: April 2012
  • Trip type: Travelled on business
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Thank Annette J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen B, General Manager at Sonesta Select Scottsdale At Mayo Clinic Campus, responded to this reviewResponded 13 March 2013

Thank you sincerely for your comments on the friendly and helpful staff! It is great to know their passion for customer service does make a difference! Our apologies for the noisy air conditioner! During our hot season they do run often! At any Marriott we hope you would let the front desk know so they can determine if it is working properly! It is our intent that our guests enjoy a quiet environment for both sleeping and relaxing!

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Reviewed 3 May 2012

I am a patient at the Mayo Clinic and stayed her recently when I had some treatments scheduled. I've stayed here before and it was just okay, but this time, things were much improved. The hotel was cleaner and friendlier and the stay was an overall pleasant experience. It is very convenient to the Clinic, which is a plus. Used the pool this time and it was very warm and clean. The room was just a normal room, but quiet and I loved the location near the elevator. I've stayed at another comparablly priced hotel in the area with a Mayo shuttle and it was horrible compared to this one. The only knock I have here is that the price can be a little high. I know they can charge more during the winter months, but don't make the mistake of going too high...it's just not that great and it's kind of ridiculous when you charge the same as a luxury hotel.

Date of stay: April 2012
  • Trip type: Travelled solo
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2  Thank Nancy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen B, General Manager at Sonesta Select Scottsdale At Mayo Clinic Campus, responded to this reviewResponded 13 March 2013

How wonderful that you found this stay to be a pleasant experience and better than before! It is Marriott’s commitment to continually improve how we deliver customer service to each guest for every stay! Thanks for noticing. We do look forward to seeing you on a return visit!

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Reviewed 23 April 2012

Had appt at clinics for that week. Convient,great service, helpfull staff. Thank you. Offered discounts to patience of clinic.

Date of stay: March 2012
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Thank Parmend6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen B, General Manager at Sonesta Select Scottsdale At Mayo Clinic Campus, responded to this reviewResponded 13 March 2013

Thank you for writing a review to tell others about our great staff! They are committed to taking care of each guest and enjoyed your pat on the back!

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