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“Great resort but with a major flaw :-(”

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Scottsdale Camelback Resort
Ranked #12 of 75 Hotels in Scottsdale
Certificate of Excellence
GreenLeadersSilver level
Doha, Qatar
Level 5 Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great resort but with a major flaw :-(”
Reviewed 16 August 2013 via mobile

This visit is my 16th year at this resort. It has great staff, lovely rooms, an excellent location and is very clean.

However in this day and age not offering free wifi to guests is quite frankly poor.

Yes there are free laptops in reception for guests; but I want to use my own phone and Mac when I am online.

We are here for 5-weeks And if we bought wifi every day it would cost $175 extra.

I've stayed in many resorts who charge both more and less for their rooms and yet still manage to give free wifi.

Come on SCR, sort this issue out please.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank SMNewport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie W, Manager at Scottsdale Camelback Resort, responded to this review, 10 September 2013
We are more than happy to see you return for 16 years! We appreciate your feedback as we look to make improvements to the resort to ensure our guests satisfaction. We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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893 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
London, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 August 2013

My wife and I have owned here for several years and visit each August from the UK
I have read some of the reviews and can honestly say that I am saddened by the comments. We have always found the Senior Management, the front desk, maintenance, housekeeping and the whole team to be so friendly, helpful and polite to us. The concierge system is extremely good and we have had so many pleasant trips around the area arranged by Jerry and Barbara.
Thank you all for a wonderful annual visit. For us it is like coming home and putting on a comfortable pair of slippers. Long may it last!!!!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mjpdcook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie W, Manager at Scottsdale Camelback Resort, responded to this review, 27 August 2013
We are thrilled that you feel our resort is like coming home! Thank you for the 5 star rating. We look forward to your return next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 August 2013

My husband and I recently visited this resort and will not return.
We travel often, and there are many better choices in the area.

It is totally unacceptable to not offer in-room, free internet in the year 2013. We get it at RV resorts!

The complex is drab, dated. Our room was half-way updated with some new faucets some old, even in the same bathroom. The whirlpool tub did not work.

Cleaning staff left the radio on which startled us upon arrival. We thought some people were in the room.

The furniture was good.
The staff, which we only dealt with upon check-in, was pleasant.

The landscaping was nice and well maintained.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank USANancyS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie W, Director of Sales at Scottsdale Camelback Resort, responded to this review, 12 August 2013
Thank you for your review. I am saddened to hear of your disappointment of our resort. I would like to discuss with you directly of your issues with the internet and the room decor so that we can learn from your experience. If you have the time and are willing, I would truly appreciate a phone call so that I can rectify these issues.

Sincerely,

Julie Witt
Director of Marketing and Revenue
480-947-3300 ext. 528
jwitt@scrstaff.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2013

The service here is awful. The first time we were here the cleaning ladies forgot that we were in the room (a glitch in their computer system supposedly.). Even after calling and asking for cleaning no one came for 3 days - and ironically, our room was right next door to the cleaning offices. I spoke with the general manager and she was totally rude and incompetent. Since they won't give me the owners' info there is no one to go to above her and my guess is that the owners have no idea how bad this place is because she will never report herself and no one can contact her superior. One was Lori one was Robin or Shannon. No management skills. No problem-solving skills. Was extremely rude saying that we didn't understand the issues then had to call back and eat her words.

2nd time - i asked for synthetic pillows when I reserved the room and then called the day of. We're allergic to down. Do you think the pillows were there after two calls? Nope. Had to call a third time even though the lady in reservations assured me she put the ticket in. I could tell you countless stories like this which show just how incompetent the staff are and how poorly managed this place is. When we got to lie room there was trash all over the yard area etc. The sheets were also very dirty (blood or something) when we first arrived. So annoying!! The people at the front desk, 3 out of 4 times have an attitude, and act like spoiled teenagers, like it's a hardship for them to be there or to answer questions or help with something. When you go to the pool at night, they have no towels there. They can't do a wash mid-day so that the pool towels are available??

The air filter was so dirty, you could scratch an inch off of it. We asked them to replace it the first day. Got the run around for 3 days and by day 4 when we were leaving, they told us it was on backorder, even though the facilities guy said he'd go to Ace Hardware or Home Depot to get a replacement if it's out of stock in their closet. Totally incompetent - they drop stuff all the time, never follow through - they're practically useless.

Why do we come here? For a cheap rate you get a 2 or 3 bedroom casita that is about 3x the price around here. The rooms are dated and not well kept. The restaurant and breakfast is a joke. But it's about the space for a family with kids. I may not come back after the last list of failures on their part and the staff's rudeness and lack of concern for their work. No one seems to take much pride in their work or in the place. Don't count on any good, timely or accurate service here. It's really bad!!!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 August 2013

Rooms were clean but dated. Pool was eh, but bar and food good.
Front desk pretty unresponsive to requests such as I get that check in is at 4 but when you arrive with a baby and5 year old, holding you to to the exact minute is frustrating'
Also informed 2 people at front desk that we ha dating bird on patio for 3 days, they never came to help it, kind of sad

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Acs1nc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 August 2013

I love this property! The staff is friendly, attentive, courteous and always willing to go the extra mile to make sure your stay is enjoyable. The grounds are immaculate, giving you a true desert feel on the property. The food is delicious at the on premiss restaurants. With entertainment nightly on the property and the fabulous patio, there is no need to leave the grounds. The rooms all have a private patio, perfect for coffee or light meal as you enjoy the breathtaking views. We have tried many other properties in the area and none come even close to the experience. This is the only place we stay when in Scottsdale.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elwood, Illinois
Level 6 Contributor
109 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 August 2013 via mobile

The staff has been very friendly and helpful. The villas are very nice with flat screen tvs and washer and dryers. There is a nice little walking trail with various plants to see and enjoy. Along this path you will find the mini golf, 9 hole putting green, and horseshoes. There are also places tosit and relax as well. The grounds also have sand volleyball, tennis, and basketball. There is a raquetball court inside. You can play corn hole or bags as we call it at the pool as well as volleyball in the pool. There is a small movie theater in the premises as well. In the lobby you can play checkers or chess and they have 3 computers set up as well. The shop is tiny. The bartenders are nice and friendly. We did the water exercise in the pool which was fun and entertaining. The resort is quaint and everything is located within a short walk. The staff is very friendly and helpful. It seems as if they would do anything to help you to enjoy your stay. The only improvement would be is in the area of activities. They could do a pool party type of thing with hoola hoop contest. and DJ for a family fun night and a greater variety of activities. We enjoyed our stay and woukd definitely come again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gillihan989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie W, Manager at Scottsdale Camelback Resort, responded to this review, 13 August 2013
Thank you for the 5 star review! We are glad you enjoyed the amenities and found the staff to be both friendly and helpful. We look forward to seeing you return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scottsdale Camelback Resort

Property: Scottsdale Camelback Resort
Address: 6302 E Camelback Rd, Scottsdale, AZ 85251-1997
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Scottsdale
#6 Top resorts Hotel in Scottsdale
#6 Family Hotel in Scottsdale
#7 Spa Hotel in Scottsdale
#27 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Scottsdale Camelback Resort 3.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Scottsdale Camelback Hotel Scottsdale
Scottsdale Camelback Resort Arizona

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