Spent a lovely 4 nights at the Marriott Suites. For those of you contemplating staying here but are worried about the ongoing renovations, worry no more - they are finished. With the rooms anyway - they are now working on the conference rooms on the main and 2nd floors and are scheduled to be done by the end of the November.
Looking at previous member photos, the renos have done this property good. The rooms have a very fresh, contemporary look and look amazing. Comfortable furniture and two large flat screen tvs in the room. The tv in the living space had a multimedia attachment where you could connect anything under the sun to the tv (laptop, dvd, game console etc etc). Good sized work desk. WiFi is not available in the rooms yet (but is coming we're told) but wired internet is available for $10/day (this price also includes all phone calls, long distance included). The front desk manager was in a generous mood when we checked in and waived the fee for our stay which obviously won them brownie points. Free underground parking and $15/day valet. Lots of free on-street parking as well if your vehicle is oversized.
Beds were very soft - I prefer a harder bed but it was still comfortable. Linens and stuff were top notch. The iHome clock radio had an iPod connector and allowed you to wake up to your iPod which I really liked. Huge bathroom with a separate shower and tub. The bathroom was the only bad point of our stay, and is what kept the hotel from getting a 5 star rating from me. Hot water, or lack of, was a constant issue. I don't know if it was our room location (5th floor in the corner) or what but hot water always took forever to get to our taps, especially at night. We would take a shower, with the taps on full hot (and the water would be just warm) - then 5 minutes into the shower you would get scalded when the super hot water arrived. Not a show stopper as once we knew it took that long for hot water to arrive, we adjusted but it's something I have never encountered at a large hotel.
We ate in the restaurant once for dinner (arrival day; was tired and didn't feel like looking for a place to eat) and a couple times for breakfast. To our surprise the prices were very reasonable (with the exception of the $20 breakfast buffet which was way overpriced for what you got). Food was pretty good for hotel grub. Service was always excellent, especially in the bar. Yes - there are lots of good restaurants around the hotel but the hotel restaurant offered convenience at a reasonable price.
One of the things I judge a hotel by is the problems encountered. Not by what problems we encounter because mistakes happen but by how the hotel handles those problems. The Marriott was exemplary in that aspect. We had a few small problems but all were handled within minutes with many apologies. The 'highlight' per se was our toilet. It wouldn't shut off and by morning had developed a small leak. On our way out we let the front desk know - again many apologies and a promise it would be looked after. We returned to our room a couple hours later to find that a brand new toilet had been installed! Now that's service!!
A final note which isn't really related to the hotel itself but more the area - if you are a really light sleeper, you may want to reconsider staying in Old Scottsdale. This is a vibrant area surrounded by bars and restaurants - it can get loud on the streets. It didn't bother me because I'm a deep sleeper but I can see light sleepers having issues. Having said that - the hotel location is fantastic. Steps away from all the shops and restaurants in Old Scottsdale. A 10 minute walk to the Fashion Mall. Airport is an easy 15 minute drive away (non-rush hour)
In all, we were very happy staying here and would do it again easily. Especially at $127/night (via the Marriott website).
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- Also Known As:
- Scottsdale Marriott Suites Old Town Hotel Scottsdale
- Marriott Scottsdale
- Scottsdale Marriott Hotel Old Town
- Scottsdale Marriott Suites Old Town Arizona