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“Excellent and relaxing stay”

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The Phoenician, Scottsdale
Ranked #20 of 75 Hotels in Scottsdale
Certificate of Excellence
San Diego
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Excellent and relaxing stay”
Reviewed 6 January 2014

We stayed for 4 nights in December at the Phoenician. I had considered other hotels in Scottsdale, but we decided to stay here and treat ourselves. I don't regret that decision one bit. The Phoenician is very luxurious resort very centrally located- close to Old Scottsdale, Phoenix, etc. We stayed in a Grand Deluxe Room- very spacious with a balcony overlooking the lawn and pool area. Oversized bathroom, great amenities- Keurig coffee maker, large TV.
We enjoyed the grounds and public spaces of the Phoenician- spent time in the lobby and the porch outside the lobby in the evening- very relaxing. The pool areas were fantastic- there were 8 pools, so we were able to relax at one pool that was for adults and it was very peaceful. A family with kids did come into that pool and I was surprised none of the attendants didn't direct them to one of the other pools. Service was a little slow but not terrible. There is a terrific gym, world-class tennis courts, the beautiful cactus gardens- so much to enjoy. I highly suggest a stay at the Phoenician for a relaxing stay- you will leave refreshed!

  • Stayed December 2013, travelled as a couple
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Helpful?
2 Thank trvlmaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, 10 January 2014
Thank your for taking the time to post such a wonderful review! We know that there are many luxury resorts to choose from in Scottsdale – and we are delighted that you chose to stay at The Phoenician! We truly appreciate your detailed feedback and kind commendation of our resort, and we are so pleased to hear that your visit was an enjoyable one. We hope to welcome you back again soon.
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2,153 reviews from our community

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Traveller tips help you choose the right room.   Room tips (534)
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Waldwick, New Jersey
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 January 2014

My wife and I booked a 4 day stay on SPG points to get away from the cold Northeast, and play some golf just after Christmas, 2013. The hotel itself is on beautiful grounds, well kept, and great scenery all around. As I am a Gold SPG member, we received a base room but with a gorgeous view of Phoenix and the surrounding area.

The service was impeccable, and I cannot praise the staff for always looking to go 'above and beyond' It is exactly what a Luxury Collection hotel should be, plus more.

Unfortunately, the only restaurant we ate within the resort grounds was Relish, a bistro burger bar. I am a man who enjoys food, and even though the burgers were priced at $16.99, you did get a lot of burger. In addition, we did spend some time at the hotel lounge/bar area, and the wait staff was on point.

If you enjoy golf, the resort has 3 9-hole golf courses onsite, and I was only able to experience Desert, and half of Canyon, due to Twilight play. The course/fairways are well kept, the greens are gorgeous, and the course is challenging. For a novice golfer such as myself, I was able to keep the ball in play for the most part, but some of the holes can be quite narrow, with sand traps and rocky areas, aplenty. The golf staff was really courteous and professional. The pro shop had plenty of clothes to purchase, however, I didn't see many ball sleeves. I could have missed these altogether, but just in case, make sure you bring a few extra sleeves of balls if you have a tendency to lose them. This will help you in the long run.

Overall, the resort was a bit pricey, BUT you do get what you pay for. Professional service levels, well kept grounds, and a great experience all around. Although this was my wife's and I first trip to the Scottsdale area, we will make sure to return someday and make The Phoenician our resort of preference.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank MHlush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, 8 January 2014
Thank you for taking the time to post your detailed review. We are absolutely delighted that we were able to make your first trip to Scottsdale a memorable one! It’s wonderful to hear that you and your wife enjoyed our restaurants, golf course, accommodations and beautiful winter weather! We look forward to welcoming you back on your next to trip to the Valley of the Sun!
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Breckenridge, Colorado
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2014

I did not stay overnight at The Phonecian, instead I had a spa day and afternoon holiday tea party booked.

My first disappointment was when we called to book our (3) spa massages. We told the spa representative that we had a 7 year old girl with us who was part of our Ladies Day Out and we wanted to include her. We were told that she would not be able to stay in the spa (even with an adult in our group the entire time) because the age limit at the spa was 15. We understood this and then suggested that maybe she could swim in the pool with one of us while we were staggered our massages. This time, the spa representative said this was absolutely not possible at all, and if we were "caught" in the pool area, we would be escorted out by security.

We had approximately $600 in massages booked and they couldn't even let one child in the pool? And then to be escorted out? We were NOT looking for the spa or an employee to babysit this child. We were going to have one of us with her the entire time.

That's not much of a "can-do" attitude if you ask me.

The second disappointment came after we received our bill for our tea. Each person who submitted a credit card had a section under the sub-total for "service charge" and then the next line was for "gratuity". We were confused so we asked our server what the "service charge" meant. She said it was the automatic gratuity. I asked if it was 20%? She said no - it was actually 22% percent and we thank you very much for this.

Where was the full disclosure on this? The servers did indeed deserve at least a 20% tip, but to hide it in a service charge in the hopes that people are not paying attention and then double the tip is deceitful. Clearly, the management has caved to the demands of the employees on this one.

If I was answering a net-promoter survey from this resort, I would be a complete DETRACTOR.

  • Stayed December 2013, travelled with friends
    • Value
    • Service
Helpful?
Thank bettybreck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, 3 January 2014
Thank you for taking the time to share your recent Phoenician experiences. We are disappointed to learn that we did not meet your expectations, or our own. As part of our AAA Five Diamond service culture, we strive to deliver the exceptional through personalized attention to detail. Unfortunately, a miscommunication led to you being instructed that the young girl in your party was not permitted to use the resort’s pool facilities. Spa guests are invited to enjoy our pools, and with the supervision your party was providing, the child should have been given access in this situation. Your comments regarding billing for Afternoon Tea have also been shared with the appropriate departmental manager, and are being addressed to avoid future confusion. We hope you will give us the opportunity to impress you more in the future.
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Clarkston, Michigan
Level Contributor
91 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 1 January 2014

We vacationed here with our daughter, son-in-law and 18 month old granddaughter . The people here are gracious, helpful and knowledgeable about the facility and surrounding area. We had two rooms facing the lake and lower pool area and they were both clean and roomy. We requested Steve every morning for breakfast at the restaurant as he was great. It was lovely to sit out on the patio or the balcony and enjoy the scenery and balmy warm air.

Would we go back? In a heartbeat.

  • Stayed November 2013, travelled with family
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Helpful?
3 Thank parksorbust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, 8 January 2014
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely appreciate your comments regarding our gracious staff and the quality of service you received throughout your vacation. We will be sure to pass along your kind remarks to Steve. It was a pleasure having you as our guest; we look forward to welcoming you and your family back in the near future!
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New York City, New York
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 December 2013

Beautiful property that has a certain Southwestern campiness that I enjoy. Service is pretty good. Definitely worth walking around the grounds as there is a lot to see. However, I found the food at the J&G Steakhouse to be fairly disappointing.

  • Stayed December 2013, travelled on business
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Helpful?
Thank 780brianl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 December 2013 via mobile

After a recent 4-night stay, I have to say the Phoenician is everything a resort should be.

Spacious rooms overlooking beautiful grounds. Unique features such as their Cactus Garden. A number of dining options, including the first-rate J&G Steakhouse, which should be a destination whether or not you're at the resort. The Relish Burger Bistro (down at the golf club), is a great choice for breakfast, lunch, or dinner. Get the Bloody Mary - a meal in itself.

And the Centre for Well-being. The hot stone massage as delivered by Kristen is not to be missed. A wide range of services means there is something for everybody.

One of Phoenix/Scottsdales prime attractions, Camelback Mountain, is literally out the resort's back door - walking distance.

Only negative I have is service at the poolside Oasis restaurant. Sat for 15 minutes with no service whatsoever, so moved on to Relish. Plenty of servers, just didn't seem organized.

Stayed December 2013, travelled with friends
Helpful?
Thank daverw6LosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, 31 December 2013
It’s wonderful to hear that your recent stay at The Phoenician was everything you hoped for! We are thrilled that you were able to enjoy the Centre for Well-Being, golf course, dining options and proximity to Camelback Mountain! We certainly hope to welcome you back again soon!
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Seattle, Washington
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 December 2013

This was our 10th visit to the Phoenician. The property is beautiful but the attention to detail makes it not a luxury resort.

Pros:
- location perfect - close to PHX & Scottsdale
- property is beautiful
- lots of restaurant options
- great spa & gym
- people are very nice
- turn down service lovely touch
-large rooms

Cons:
- attention to detail lacking
- we have had light bulbs out in our bathroom for the entire stay
- 2 nights in a row the wrong items were delivered from room service
- we had to move rooms after our 1st night & waited 45 min for a bellman before giving up & moving ourselves
-wifi slow - I turned off & went back to AT&T

Overall a great place that needs some tightening up to bring it back to its former glory

Room Tip: Rooms w pool view
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amy e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, 31 December 2013
Thank you for taking the time to share your review with us. We truly appreciate your continued, loyal patronage and kind words; however, we are deeply disappointed to learn of your recent experience and regret that your 10th visit was anything less than exceptional. I can assure you that the service you received is not indicative of our Five Diamond standards, nor does it reflect our commitment to providing each guest with a seamless experience. Please know that your comments have been shared with the corresponding department managers to ensure they are addressed with our associates. Our commitment to providing each guest with a personalized stay complemented by a steadfast attention to detail is embraced by all Phoenician staff. We hope you will consider staying with us again so that we may demonstrate this dedication to you appropriately.
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Additional Information about The Phoenician, Scottsdale

Property: The Phoenician, Scottsdale
Address: 6000 East Camelback Road, Scottsdale, AZ 85251-1949
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Scottsdale
#9 Luxury Hotel in Scottsdale
#10 Top resorts Hotel in Scottsdale
#10 Spa Hotel in Scottsdale
#13 Family Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Phoenician, Scottsdale 5*
Number of rooms: 647
Official Description (provided by the hotel):
The Phoenician is a luxury resort in Scottsdale, Arizona, situated on 250 acres at the base of Camelback Mountain. From May through September 2017, The Phoenician will be undergoing extensive enhancements to its signature public areas. During this time, the main lobby, front desk, pool complex, spa and select dining venues will be closed. These services and amenities will be available at alternate locations on the resort grounds. ... more   less 
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Also Known As:
The Phoenician, Scottsdale Hotel Scottsdale
Phoenician Hotel Scottsdale
The Phoenician Hotel Scottsdale
The Phoenician, Scottsdale Arizona

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