The resort is beautiful, staff very friendly, but the casitas are in desperate need of updating. I booked a surprise 25th anniversary trip for my husband and I thinking the casitas were going to be lovely and romantic. I have stayed in other resorts in Arizona that were perfect but this one fell short of my expectation. From the pictures the rooms look huge, advertised at 530 sq. ft. but I highly doubt that is true. We constantly were running into each other. The hall way barely fit one person through it to get to the bathroom. The carpeting is worn down to the backing and had stains in several places. I did request a different room on three different occasions but they could not accommodate us. Also the decorative pillows had stains as well as the shears to the patio and the drapes were falling off in the corner. For a five star resort these things should not be overlooked. I really think they spend so much time and money on the grounds they are overlooking the rooms.
This room was nothing more then an average room at a Holiday Inn at 7 times the cost. Save your money. Also, they say a short walk to the main building, no way, up stairs down stairs, and if there is a corporate party you have to detour around up elevators walk across to other elevators etc. because you can't get through to get to your restaurant. You can have a cart pick you up or drive there but that isn't what I planned on. Also they say you can park outside of your casita but the spot that says "Casita Parking" is always full with cars from people visiting the restaurant or golfing so you had to go to the parking garage which is a bit of a distance. We're in our 70's so it was not convenient. They should have the parking marked and have a sticker for your car and tow the cars that don't belong there.
There were four issues with the restaurants in eight days but they were addressed, a five star resort shouldn't be serving cold food so when they were correcting it one of us was eating alone. It should never happen in the first place.
Save your money and don't get the buffet, it's not worth the price. They do not have a big selection.
They also need someone who knows how to make omelets properly.
The other restaurants in there are just average, nothing to brag about.
All in all, just glad to get away from cold Chicago but never would choose Phoenician again.
There are other beautiful resorts out there. Choose wisely, I thought I was but got fooled.
- Official Description (provided by the hotel):
- The Phoenician is a luxury resort in Scottsdale, Arizona, situated on 250 acres at the base of Camelback Mountain. From May through September 2017, The Phoenician will be undergoing extensive enhancements to its signature public areas. During this time, the main lobby, front desk, pool complex, spa and select dining venues will be closed. These services and amenities will be available at alternate locations on the resort grounds. ... more less
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- Also Known As:
- The Phoenician, Scottsdale Hotel Scottsdale
- Phoenician Hotel Scottsdale
- The Phoenician Hotel Scottsdale
- The Phoenician, Scottsdale Arizona