We spent two nights at this resort and were very disappointed. While the staff was very friendly, the service at the pool area was horrible. We were ignored constantly and had to wait forever just to get a drink. When we finally got our lunch order it was incorrect and we then had to wait another 20 minutes for them to correct our order. They advertise that one of their pools is an "adult only relaxation pool", but this is not the case. Only half of the pool is adult only and it's anything but relaxing. They do not stop kids from coming into that side of the pool and we constantly had to tell parents that this was an adult only pool. There are no signs letting people know this on the other side so i don't blame the parents for this. It's very confusing and they do not enforce this policy at all. For a resort of this caliber and the amount of pools they offer they should simply make the entire pool adult only. It just makes no sense and many other resorts i have visited always have a designated adult only pool. The pool staff does not pick up your empty glasses and I can't tell you how many times we would just watch them walk by and not pay attention to the trash around the pool. The other very negative thing is that they allow smoking at the bar area and around the pool. So besides the obnoxious party people and loud children screaming we were also subject to cigar and cigarette smoke all day. Not a pleasant and enjoyable experience at all!!! I would much rather stay at the Westin Kierland or the Four Seasons for the money you pay to stay here. I will not be back!
- Official Description (provided by the hotel):
- The Phoenician is a luxury resort in Scottsdale, Arizona, situated on 250 acres at the base of Camelback Mountain. From May through September 2017, The Phoenician will be undergoing extensive enhancements to its signature public areas. During this time, the main lobby, front desk, pool complex, spa and select dining venues will be closed. These services and amenities will be available at alternate locations on the resort grounds. ... more less
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- Also Known As:
- The Phoenician, Scottsdale Hotel Scottsdale
- Phoenician Hotel Scottsdale
- The Phoenician Hotel Scottsdale
- The Phoenician, Scottsdale Arizona