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“Would not recommend!”

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The Phoenician, Scottsdale
Ranked #17 of 75 Hotels in Scottsdale
Certificate of Excellence
Scottsdale, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Would not recommend!”
Reviewed 30 June 2014

We spent two nights at this resort and were very disappointed. While the staff was very friendly, the service at the pool area was horrible. We were ignored constantly and had to wait forever just to get a drink. When we finally got our lunch order it was incorrect and we then had to wait another 20 minutes for them to correct our order. They advertise that one of their pools is an "adult only relaxation pool", but this is not the case. Only half of the pool is adult only and it's anything but relaxing. They do not stop kids from coming into that side of the pool and we constantly had to tell parents that this was an adult only pool. There are no signs letting people know this on the other side so i don't blame the parents for this. It's very confusing and they do not enforce this policy at all. For a resort of this caliber and the amount of pools they offer they should simply make the entire pool adult only. It just makes no sense and many other resorts i have visited always have a designated adult only pool. The pool staff does not pick up your empty glasses and I can't tell you how many times we would just watch them walk by and not pay attention to the trash around the pool. The other very negative thing is that they allow smoking at the bar area and around the pool. So besides the obnoxious party people and loud children screaming we were also subject to cigar and cigarette smoke all day. Not a pleasant and enjoyable experience at all!!! I would much rather stay at the Westin Kierland or the Four Seasons for the money you pay to stay here. I will not be back!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Monica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, 1 July 2014
Thank you for providing your valuable feedback, which is reviewed by our management staff to ensure our AAA Five Diamond standards are being met. Cleanliness and an acute attention to detail are the foundation of our service culture – areas that consistently receive high rankings from our guests. In regards to your experience, unfortunately, we fell short of this mark. Please know that our commitment to enhancing the guest experience at our pool complex is ongoing – most recently with the addition of the SURGE splash pad, a new bar and Jacuzzi, along with special activities and events that provide something for everyone. We hope you will visit us again and allow us to demonstrate what a stay at The Phoenician is truly all about.
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2,138 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (533)
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English first
Edinburgh, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 June 2014 via mobile

Just returned from eight nights and a fantastic hotel. Regular visitor to Scottsdale area from Scotland and not stayed at this hotel for 15 years. Was fantastic, great buffet breakfast, underground parking great for keeping the car cool and loading/unloading (especially shopping!). Great location and beautiful grounds. I got engaged whilst there and Kaylee Bolger there could not have been more helpful in planning an amazing night. Can't wait to return

Stayed June 2014, travelled as a couple
Helpful?
Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, 2 July 2014
Thank you for sharing your recent review. We are thrilled to hear that we could welcome you back after 15 years for a fantastic vacation! Most importantly, congratulations your engagement! We look forward to welcoming you back on a return trip to Scottsdale.
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Los Angeles, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 June 2014

Great place for vacation with anyone. I went with my husband and 20 months daughter. Good food, great service, and atmosphere. The only draw back was the J&B steakhouse. The food was not that good and over price. Save your money and enjoy the other restaurants in the hotel. Il Terrazzo had great service and delicious food.
The pools are awesome. They treated us like VIPs. I would definitely comeback to stay at hotel again.

  • Stayed May 2014, travelled with family
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Helpful?
2 Thank 35ishnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2014

My husband and I stayed for our anniversary. It was luxurious and the staff was kind and welcoming. Our room was upgraded and everyone catered to our every need. The cost of the room was reasonable but if you want anything extra it will cost you. Understandably, since everything is done with perfection. We rented a cabana and received ultimate attention including fruit, dessert, beverages and a sunblock/lip balm kit. I highly recommend getting a cabana during the Summer months.

  • Stayed June 2014
    • Value
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Helpful?
3 Thank Smcbride75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, 1 July 2014
We are delighted to hear that you and your husband enjoyed your anniversary at The Phoenician! We hope to have the opportunity to host you again in the near future.
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Level Contributor
153 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 23 June 2014 via mobile

Although the weather was about 109 degrees, we totally enjoyed our stay at the Phoenician. The grounds are huge and lovely. Breakfast which was included for us was delicious! Concierges were extremely helpful. Fitness center very nice...watched as all machines were cleaned from top to bottom after each use! Big treat was the singer who entertained by the lobby/bar area. She had such a lovely voice, we ended up sitting and listening to her for quite a while, even though we had intended to make it an early night that evening.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Gloria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, 1 July 2014
Thank you for taking the time to write your review. We are delighted that you enjoyed your recent stay at The Phoenician, especially in regards to our restaurants, resort grounds and helpful Ambassadors! It was a pleasure having you as our guest and we hope to welcome you back again in the near future.
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Tucson, Arizona
Level Contributor
105 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 June 2014

Celebrated our anniversary during the summer taking advantage of their amazingly low "staycation" off season rates which are fabulous for this 5 star resort. From the moment we entered the property we were greeted by name. Even the security guard knew we were celebrating our anniversary. Beautiful, well kept property with the utmost in customer service by everyone you encounter on your stay. They delivered champagne and chocolates to our room for our celebration and free dessert with our dinner. 8 pools for enjoyment, world class art on the walls, gourmet restaurants. Something for everyone. Oh, did I mention the spa and golf course? Don't miss this grand hotel any time of the year!

Room Tip: You can't get a bad room - facing the pools or the mountain. Very quiet and serene. Huge bathroo...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank bunnyfeet1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, 1 July 2014
Thank you for sharing your kind commendation of our resort. We are thrilled to hear that your anniversary stay at The Phoenician was a memorable one! It was a pleasure having you as our guest – please come back and see us again soon.
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New York City, New York
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 17 June 2014

We spent a long weekend at The Phoenician as the last leg of our trip which included some serious hiking at Antelope Canyon and the Grand Canyon. We were looking forward to some serious R&R after all the adventure of the earlier trip not to mention all the driving we did! From the very beginning, the experience was phenomenal! We weren't certain what exact room we booked so the valet went inside to find out so he could valet our car or direct us to an area where there was plenty of self parking which made valet unnecessary. As we checked in, we were upgraded to a Casita which was very nice. The Casita was great with a very large room, great bathroom and balcony area. The pool area and overall grounds are great. It is clearly meticulously cared for. I had every intention of playing some golf but the hiking part of my trip had me too tired to deal with golfing in the heat. I did get myself out there to use their driving range. While the daily resort fee is a bit steep, i did take advantage of it since it provided for free club rentals at the range. I think i could have been at the range all day honestly. The staff continues to fill up the balls at each station which is nice. At the end of the day, we came to this resort to recharge and the spa center was great for that. Massages are definitely not cheap but we did really enjoy it. I made use of all the amenities at the spa including a free meditation class, steam room, etc. WiFi was also great throughout the resort! Relaxation does require some good internet! The wife and I are looking forward to another trip back to the Phoenician where i can take advantage of the golf!

  • Stayed June 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Ginut98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, 1 July 2014
Thank you for taking the time to share your review. From our Oasis Pool Complex to the Centre for Well-Being Spa, we are delighted to hear that you were able to enjoy many of the resort’s signature amenities during your stay. We look forward to welcoming you and your wife back again in the near future!
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Additional Information about The Phoenician, Scottsdale

Property: The Phoenician, Scottsdale
Address: 6000 East Camelback Road, Scottsdale, AZ 85251-1949
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Scottsdale
#8 Luxury Hotel in Scottsdale
#9 Spa Hotel in Scottsdale
#9 Top resorts Hotel in Scottsdale
#13 Family Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Phoenician, Scottsdale 5*
Number of rooms: 647
Official Description (provided by the hotel):
The Phoenician is a luxury resort in Scottsdale, Arizona, situated on 250 acres at the base of Camelback Mountain. From May through September 2017, The Phoenician will be undergoing extensive enhancements to its signature public areas. During this time, the main lobby, front desk, pool complex, spa and select dining venues will be closed. These services and amenities will be available at alternate locations on the resort grounds. ... more   less 
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Also Known As:
The Phoenician, Scottsdale Hotel Scottsdale
Phoenician Hotel Scottsdale
The Phoenician Hotel Scottsdale
The Phoenician, Scottsdale Arizona

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