This has to be one of the best hotel stays that I've EVER had - from check in to check out, these people are flawless. Even when the toilet overflowed and flooded the bathroom, the staff responded immediately and had it fixed and cleaned up in no time.
We were assigned a Casita in a building next to the pool slide - this made my 6 year old VERY happy. And even though we had self parking outside our door, the bell staff drove us and our luggage to our room in a cart and the valet drove and parked our car outside our room and delivered our keys to us.
George, the pool attendent, was the best - he remembered our names and greeted us name each day. He took care of making sure we had everything we desired - water, food, etc. When a waiter couldn't be found, he'd go get one. His performance couldn't of been better! And the slide area was the best I've come across - NICE shaded area around the bottom of the pool slide for parents to relax so no sunscreen even needed.
When I wanted a fish sandwich in my room, which I had tried earlier at the poolside restaurant, room service figured out what I wanted and went and got it for me even though it was not on their menu or served by their restaurant. Now that's SERVICE!
At the spa, the massage was decent and my six year old was welcomed in the massage room with me since the club for the kids was closed.
Overall, this was the best hotel experience I've ever had! This is what staying in a 5 star hotel SHOULD be.
- Official Description (provided by the hotel):
- The Phoenician is a luxury resort in Scottsdale, Arizona, situated on 250 acres at the base of Camelback Mountain. From May through September 2017, The Phoenician will be undergoing extensive enhancements to its signature public areas. During this time, the main lobby, front desk, pool complex, spa and select dining venues will be closed. These services and amenities will be available at alternate locations on the resort grounds. ... more less
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- Also Known As:
- The Phoenician, Scottsdale Hotel Scottsdale
- Phoenician Hotel Scottsdale
- The Phoenician Hotel Scottsdale
- The Phoenician, Scottsdale Arizona