We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service, clean and location, location, location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hyatt Place Scottsdale/Old Town
Ranked #16 of 75 Hotels in Scottsdale
Certificate of Excellence
GreenLeadersSilver level
United States
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great service, clean and location, location, location”
Reviewed 13 February 2014

Check in was perfect, room was nice, great coffee service (Starbucks), nice cocktails and a great free breakfast. The breakfast sandwiches were freshly made, tasteful and unique. The pool area was ok - not resort like but functional.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trevman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPGeneralManager, General Manager at Hyatt Place Scottsdale/Old Town, responded to this review, 17 February 2014
Dear Trevman,

Thank you so much for taking the time to review your stay at Hyatt Place Scottsdale. I'm so pleased you enjoyed your stay with us here in the heart of Old Town Scottsdale. I'm glad you had the chance to take advantage of all of the amenities offered at the hotel. We hope to see you again on a future visit!

Regards,
Janet Woolf-Hof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

667 reviews from our community

Traveller rating
    364
    209
    53
    28
    13
See reviews for
168
218
49
119
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Tucson, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 February 2014

I checked in for one night (February 7, 2014). I checked out the next afternoon not realizing I left some items behind. As soon as I realized I had left a pair of boots, jeans and top in the closet I immediately called the hotel to notify them in hopes of having my belongings returned. However, that was not the case. My belongings were never turned into Hyatt's lost and found. I spoke with Jana? the manager who assured me she would look into this matter. She questioned housekeeping but of course my belonging were "never seen". I know what I left in the room and I fully understand I am at fault to blame for my mistake. However, I choose to stay at Hyatt because I feel it is a nice establishment. I had many other options with a lower rate but choose Hyatt because it was a great place, location, I have stayed there many times before I enjoyed my stay. After my recent experience I am saddened to say that this weekend was my last staying at Hyatt. I hate to say that someone "stole" my belongings... But that is exactly what happened. I know I left them in the closet. I would hate to directly accuse anyone... But my belonging were never located, my phone call was never returned. It was all just swept under the rug. Fortunately, These belongings are replaceable. All material things in life are replaceable. Obviously one of the Hyatt's employees needed the items more than myself. But the feeling of not being able to trust someone to respect your belonging and time is something that cannot be replaced. I am very disappointed in how this matter was handled or lack of. I am certainly not trying to deter anyone from staying here, I just wanted to share my experience and make others aware.

-Missing belongings

Stayed February 2014, travelled with friends
Helpful?
1 Thank Stephanie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPGeneralManager, General Manager at Hyatt Place Scottsdale/Old Town, responded to this review, 18 February 2014
The hotel has taken your lost and found situation very seriously and has conducted a full investigation. As we discussed on the phone, our guests safety and security are of our utmost concern.

Thank you for your time and if you have further questions, do not hesitate to contact my office again.

Sincerely,
Janet Woolf-Hof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanaimo BC
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 7 February 2014 via mobile

I really am enjoying my stay here...day 3 of 4. This hotel is perfect for my needs. The room is spacious, bed is comfortable, lots of mirrors and most importantly there are lots of places to plug in chargers.

It feels homelike. The staff are friendly and nothing is too much trouble for them.

We did not have a car and found we did not really need one. Although is a tourist trolley that goes around the area, we walked everywhere. There are lots of good restaurants nearby and the Fashion Square Mall is close by.

The morning breakfast buffet has lots of selection. For anyone needing soy milk, you just have to ask for it. There is a small fridge in the room.

I highly recommend the Hyatt Place especially for longer stays.

Stayed February 2014, travelled as a couple
Helpful?
Thank LittleGit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPGeneralManager, General Manager at Hyatt Place Scottsdale/Old Town, responded to this review, 10 February 2014
Dear LittleGit -
Thank you so much for the review of Hyatt Place Scottsdale. I am so glad that the staff and close proximity to all of downtown enhanced your stay.

We recently added the charge port next to the bed for chargers and the like so happy that you were able to make use of this feature.

We hope to have you as our guest again in the near future.
Sincerely,
Janet Woolf-Hof
General Manager
Hyatt Place Scottsdale/Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Henderson, Nevada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 January 2014

Great hotel with exceptional customer service! Rooms are nice size, and the complimentary breakfast was wonderful. The staff was very accommodating. Great amenities and conveniently located. Comes highly recommended. Will absolutely stay again!

Room Tip: Our room faced towards the lobby, with a great view!
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPGeneralManager, General Manager at Hyatt Place Scottsdale/Old Town, responded to this review, 23 January 2014
It is great to hear that you enjoyed your stay with us! We appreciate whoever made the referral and know that this is best type of advertising we can get.

Thanks for the review and your time to complete it.

Sincerely,
Janet Woolf-Hof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CLT
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 16 January 2014

This is the best Hyatt Place in which I've stayed. The staff is very helpful. There were multiple, appetizing breakfast options. Most importantly for me, they fixed the age old Hyatt Place problem - the cycling air/heat unit. In most HP's, you can have a fan OR heat/air that cycles all night. They very recently had a renovation and installed a REAL THERMOSTAT!! No longer do you hear the unit cycle on/off! I was here during the week and there was no noise from the outside. It's very convenient to Old Town. Don't feel like walking, there is a local "golf cart" taxi service available (local taxis won't go short distances).

Room Tip: They have white noise machines available if needed (previous posters-prior to the reno-have mentione...
See more room tips
  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cup-of-jo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPGeneralManager, General Manager at Hyatt Place Scottsdale/Old Town, responded to this review, 23 January 2014
We appreciate your vote for the best Hyatt Place! We know you have many choices in the area to choose from and we are glad you stayed with us.

Thank you for staying with us and we hope to see you on another visit.

Sincerely,
Janet Woolf-Hof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 January 2014

The Hyatt Place in Scottsdale is a top performer relative to other Hyatt Places in the country. Furthermore, HP Scottsdale is the best value in town... the staff is excellent, the hotel is in a great location, and the breakfast is full of everything you could possibly want. I stayed at this hotel for 50+ nights, and I was never disappointed.

The hotel is in the heart of old town Scottsdale and there are dozens of restaurants within walking distance. From steak houses (ben and jacks) to wing bars (gilligans.. which is a unique experience... try to go to Goldfish Races on Tuesdays), you'll be able to find a restaurant that you like. If you don't want to walk, there is a golfcart service - not affiliated with HP - that will take you anywhere within 2-3 miles ... I had a broken leg, and HP would happily call this service whenever I wanted to go pick up/eat out at restaurants.

The friendly staff at HP Scottsdale operates as well as any staff I've seen at top tier hotels. They make all Hyatt Gold Passport members feel like they're extremely valued, which is hard to come across these days. Even if you're not a Diamond member, they offer everyone a complimentary breakfast that is the best breakfast buffet I've seen in any hotel.

In Regard to rooms, they are enormous, you won't find a better value. Out of my 15+ stays at this hotel, I never had a dirty room or any complaints about the cleanliness of my room.

Setbacks - Be wary in February when Spring Training starts, rates will jump and the hotel will be crowded. They also don't have room service, but I'd recommend eating out anyway.

Besides that, HP Scottsdale is a homerun.

Room Tip: MAKE SURE you dont have a room by the ice machine, this will compromise a night of good sleep. Trust...
See more room tips
  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seth e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPGeneralManager, General Manager at Hyatt Place Scottsdale/Old Town, responded to this review, 16 January 2014
WOW! This is a glowing review and I will pass on your compliments to all of the staff that made your stay enjoyable. We are happy to know that you enjoyed the comfort of "your home away from home". Hyatt Place Scottsdale is certainly in a great location and you mentioned many of the great restaurants and things to do in the area that are super close by to the hotel.

We hope to have you as our guest again. Thank you for being our guest and I appreciate the time you took to write the review!

Best regards,
Janet Woolf-Hof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 January 2014

My family and I recently stayed at the Hyatt Place in Old Town Scottsdale for a 4 night stay. The hotel room was just right for a family of 5. 2 Queen beds and a full sized pull-out sofa made it a great value for a family like ours to be able to stay in one room. The desk area with free internet, and the fridge in the room were added bonuses. Coupled with the complimentary hot breakfast each morning, we felt like we had hit on the perfect hotel for our visit. A great rate sealed the deal! The front desk crew, housekeepers, and frankly everyone we encountered were friendly and helpful. They even offer a gold cart shuttle to restaurants, etc. near the hotel. Property is very clean and appears to be very new. The location is fantastic with no shortage of shopping and restaurants within walking distance. My wife used the free Scottsdale trolley several times to get to and from the Scottsdale Fashion Mall...(uh oh). We will definitely be staying at Hyatt Place hotels more often in the future, and in fact, I have re-booked this particular hotel again for myself for a short business trip to the Phoenix / Scottsdale area next week!

Room Tip: Ask about the 'Golf Cart Shuttle' rides!
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TeddyP23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPGeneralManager, General Manager at Hyatt Place Scottsdale/Old Town, responded to this review, 15 January 2014
It is so great to hear that you and your family enjoyed your visit with us. We do have a perfect location for shopping and all that Old Town Scottsdale has to offer.

Looking forward to your return visit. Sincerely,

Janet Woolf-Hof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Scottsdale hotels
Hotel Valley Ho
#6 of 75 in Scottsdale
1,606 reviews
Gainey Suites Hotel
#5 of 75 in Scottsdale
1,438 reviews
Downtown Scottsdale
HYATT house Scottsdale/Old Town
Show Prices
Show Prices
Show Prices
Downtown Scottsdale
Holiday Inn Express Hotel and Suites Scottsdale - Old Town
Downtown Scottsdale
Hilton Garden Inn Scottsdale Old Town
Show Prices
Show Prices
Show Prices

Been to Hyatt Place Scottsdale/Old Town? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Place Scottsdale/Old Town

Property: Hyatt Place Scottsdale/Old Town
Address: 7300 E 3rd Ave, Scottsdale, AZ 85251-3995
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Scottsdale
#8 Business Hotel in Scottsdale
#13 Romantic Hotel in Scottsdale
#18 Family Hotel in Scottsdale
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hyatt Place Scottsdale/Old Town 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hyatt Place Scottsdale Old Town is located approximately 3 blocks from Old Towne Scottsdale and 15 miles from Sky Harbor International Airport ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hyatt Hotels Corporation, Priceline, Expedia, Hotels.com, Booking.com, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Hyatt Place Scottsdale/Old Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Scottsdale Hotel Scottsdale
Scottsdale Hyatt Place
Hyatt Scottsdale
Hyatt Place Scottsdale/Old Town Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing