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“Leave the deluxe...”

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Extended Stay America - Phoenix - Scottsdale
Ranked #72 of 75 Hotels in Scottsdale
Sint-Truiden, Belgium
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Leave the deluxe...”
2 of 5 bubbles Reviewed 1 April 2010

When we arrived we were very nicely welcomed by a very nice girl behind the counter. We have no complaints about staff.
The hotel is outdated and old and surely not worth the name Deluxe.
The carpet in the room was very very dirty and when you walked barefoot, your feet will look like you walked a coal mine.
Airco is superload and can't be turned on during the night. The freezer is even loader when it cools. The kitchen is even more outdated then the hotel and there is almost no kitchen wear. We had three plates, two forks, two old dull knifes, two spoons from different size, one pan and one pot. That was it. Nothing else. I had to go out and buy a sharp knife to cut veggies or meat. No oven, just a microwave. and a terrible cookplate that heated too hot or not at all...
The bed was really bad. The mattress was hard and i could feel the springs in my back.
The smell in the elevator is terrible and it is very dirty overall in the hotel. Breakfast buffet is a laugh. Three pots of coffee and some donuts and rolls. A few pieces of fruit. All stuffed in a little one square meter room...
It was not a good hotel, the idea is good. They need a new cleaning lady and new equipment.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank felien28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susanlarson, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review, 4 June 2010
I recently received a copy of your review of the Extended Stay Deluxe Phoenix - Scottsdale. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

111 reviews from our community

Traveller rating
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    28
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
1 review
3 of 5 bubbles Reviewed 24 March 2010

Only one bedroom! So one people sleep on the carpet.
Smelly Carpet!
There is kitchen inside, that is good!

Stayed March 2010, travelled with friends
Helpful?
Thank HTing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
1 review
5 of 5 bubbles Reviewed 12 May 2009

ESD in Phoenix/Scottsdale was one of the best Extended Stay Hotels that I have had the pleasure of staying at. I would recommend this hotel thighly. The staff was wonderful and the amenities were more than what I expected.

It was in a beautiful area, very convenient to shops and services, had outstanding room service and even a continental breakfast.

Families would also enjoy this hotel.

Exceptional value for the money.

Can't wait to stay at that particular facility again.

  • Stayed May 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank graniteman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale FL
1 review
5 of 5 bubbles Reviewed 11 May 2009

On the 3rd leg of a cross country trip, I few in to Scottsdale, AZ see my Daughter. Upon arriving at the Extended Stay Inn their was a cguest in front of me with a credit card problem. After 3 unsuccessful attempts at credit card authorization, and an unhappy guest, she tried again charging one night. It went through! She wend further and assisted the guest with tips on how to resolve the credit card issue.
This young lady was obviously well trained and shown a visible concern for the unhappy guest.
When it was my turn at the counter, I was greeted with a chearful hello and a smile as if she had just started her shift. needless to say she treated me as if I was the only person in the hotel!
The room was more than expected. After a long afternoon of flight delays and traffic, I found the room clean and quite! I had a great stay.
I will be making my reservations with this hotel in Scottsdale as long as my Daughter is living there!

  • Stayed April 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelj0e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 22 April 2009

Basic accomodations, minimal service, excellent price.

We reserved 2 queens, got 2 doubles. Kitchen had three of everything (plates, glasses, flatware).

  • Stayed April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Minivandriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arizona
1 review
5 of 5 bubbles Reviewed 13 November 2008

After a strenuous day at the office; which I have to travel 2 hours to get to the office every Thursday, I wanted to stay somewhere where I could relax, watch TV, eat in, etc. Once I went online, the only available hotel with that option and did not have to pay too much money for a nights stay was the Extended Stary Deluxe in Scottsdale.

I drug myself in and was greeted by a great office worker with a smile and personality to match. At the hour it was, it surprised me that I was treated with such professionalism. I want to thank them for being there for me.....all the kitchen works so that I could run to a near by store and purchase a quick meal. I was able to do all that, kick my shoes off and relax in a clean, safe room and get a most needed restful sleep.

I would recommend all to stop by and see for yourself the service you receive. Great rooms with a kitchenette.

  • Liked — The kitchette facility
  • Disliked — None that I could point out....it was great.
  • Stayed November 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank bertcork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 13 July 2008

Good:
Close to restaurants and great shopping, eg., Kierland Commons.
Nice area.
Fridge and microwave.


Not so good:
Air-conditioner very very noisy.
3-inch slit in leather chair.
Garbage disposer doesn't work.

  • Stayed July 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank shopper369q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Phoenix - Scottsdale

Property: Extended Stay America - Phoenix - Scottsdale
Address: 10660 N 69th St, Scottsdale, AZ 85254-6161
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #72 of 75 Hotels in Scottsdale
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Phoenix - Scottsdale 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Extended Stay Deluxe Phoenix/Scottsdale Hotel Scottsdale
Extended Stay Scottsdale
Scottsdale Extended Stay
Extended Stay America - Phoenix - Scottsdale Arizona

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