Our overall experience at this location was fine. The beds were comfortable and the room was clean. Nothing special. The front desk could have used another employee checking people in as it was a busy week. Free breakfast was your typical complimentary breakfast so that was nothing to write home about.
It was my experience after I checked out of the hotel that irked me. Upon checkout I forgot to remove a few items of clothing from the dresser drawers. I called when I realized I had left these items when I was on the road to the airport. I left a message with the front desk and they said they would return my call. 12 hours later instill had not received a call back so I phoned again. I asked them again about my clothing which the front desk attendant out me on a very brief hold to come back on the line to say "they had checked the room and found nothing and that I must be mistaken" (according to the housekeeper he had spoken to while I was I hold for all about 20 seconds). I responded with "so basically you are telling me you don't have my items and you aren't believing what I am saying". His response "there is nothing we can do for you". So either someone took my stuff or they were too lazy to check it out.
I would hope to get trustworthy customer service of staff anywhere I stay whether it is a four seasons or a la Quinta. So if you forget anything in your room don't expect to get it back!! I was very disappointed. And I am sure going to miss those awesome items I mistakenly left behind.
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- Also Known As:
- La Quinta Inn & Suites Scottsdale Phoenix Hotel Scottsdale
- La Quinta Inn And Suites Scottsdale Phoenix
- La Quinta Scottsdale
- Scottsdale La Quinta
- La Quinta Inn & Suites Phoenix Scottsdale Arizona