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“Bad Experience”

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Hilton Garden Inn Scottsdale Old Town
Ranked #24 of 75 Hotels in Scottsdale
Certificate of Excellence
Bethesda, United States
1 review
“Bad Experience”
Reviewed 22 June 2014

A hotel is a franchise, which means the experience needs to be the same from the top to the bottom, from employee to employee. All Answers received from questions were completely different, there were bugs and mosquitoes on the first floor rooms.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MASickler, General Manager at Hilton Garden Inn Scottsdale Old Town, responded to this review, 23 June 2014
Mr. Andrew C.,
Thank you for staying with us. As with all Hilton Garden Inns, we take guest satisfaction very seriously and truly want you to be completely satisfied with your stay at our hotel. If there is a service issue which affected your stay with us, please let me know so we can resolve the issue to your satisfaction. Thank you again for staying with us. Respectfully, Michael Sickler, General Manager. 480-481-0400.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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831 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (93)
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English first
Mesa, United States
1 review
Reviewed 18 June 2014

This hotel was amazing the only bad thing was the first night the ac unint was stuck on 79 to 81, called someone to fix no one came that night. Called in the AM and a very nice maintenance man came and fixed it and while he did that gave me a voucher for free bfast. the stay here was amazing one small thing but all the rest made up for it.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank SIXTANY A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seal Beach, California
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 June 2014

The hotel was easy to find using our GPS. It is located within walking distance of many attractions in Scottsdale. Sheltered parking is available, the staff were friendly and helpful, the lobby was conducive to meeting friends and talking, and there were many thoughtful touches: complementary ice water, coffee, and fruit in the lobby; good security; a good flow among patio, pool, and sports bar; very comfortable rooms. The only detractor was individual room air conditioners (heat exchangers?) which were a bit noisy for good sleeping (and we did not immediately notice the thermostats on the walls so it took a while to get comfortable). In all a good experience.

Room Tip: We shuddered when we realized our room backed up to the elevator, expecting whooshes as it went up a...
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ken g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, United States
1 review
Reviewed 11 June 2014

Within walking distance of all the fun spots in Old Town Scottsdale. And if not, hop on the free golf cart shuttles for a tip. Clean pool, quiet location, good cookies and a plentiful breakfast buffet. Do not hesitate to book this hotel!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springfield,ohio
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 10 June 2014

Everything about this hotel is first class. Excellent rooms, great pool, very good restaurant, small but adequate bar/lounge. It is within walking distance of all the restaurants, bars, and shops in Old Town Scotsdale, Arizona. If you want to venture a little further from the hotel, like maybe The Fashion Square Mall, the front desk will call for a street legal golf cart to take you there. The only charge is to tip the driver. Overall a great hotel in a fantastic location.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank exnavyax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
129 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 10 June 2014 via mobile

Can't beat the location, rooms are clean and have all you need for an overnight stay although perhaps a bit dated. When our tour group arrived we were greeted with team coffee, cold water and fresh oatmeal cookies which was a nice touch. No complaints here.

Stayed June 2014, travelled as a couple
Helpful?
Thank Natasha09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waukesha
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 June 2014

Stayed here for an evening in February for a work meeting. Overall the hotel was clean, the staff was friendly and helpful, and the location was walking distance to a number of restaurants and bars during the evening. Breakfast was a typical breakfast buffet, and was included with the room rate, and was as good as I could have hoped.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scott Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Scottsdale Old Town

Property: Hilton Garden Inn Scottsdale Old Town
Address: 7324 E Indian School Rd, Scottsdale, AZ 85251-3904
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale > Downtown Scottsdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Romantic Hotel in Scottsdale
#32 Business Hotel in Scottsdale
#33 Family Hotel in Scottsdale
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Scottsdale Old Town 3*
Number of rooms: 200
Official Description (provided by the hotel):
Come and enjoy spacious accommodations, a relaxed atmosphere, and true Southwestern hospitality at the Hilton Garden Inn Scottsdale Old Town. Whether you're a Baby Boomer, Gen X, or Millennial, we're perfectly located to experience all Scottsdale attractions, as we are the only Hilton family of brands hotel within walking distance to new trendy restaurants, craft brew houses, upscale shopping, energetic nightclubs, unique galleries and shops, Scottsdale Stadium, and Scottsdale Center for the Arts in Old Town. Enjoy resort style amenities without resort prices, such as BLVD Kitchen & Bar. Patio with two fire pits, a small putting green, and an outdoor resort style pool. Work out in the fully equipped fitness center, featuring cardio machines and weights. Indulge in a tasty cooked-to-order breakfast each morning of your stay or pick up snacks from the 24-hour Pavilion Pantry(R) or enjoy room service and dine in your guest room. ... more   less 
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Also Known As:
Hilton Garden Inn Scottsdale Old Town Hotel Scottsdale
Scottsdale Hilton Garden Inn
Hilton Scottsdale
Hilton Garden Inn Scottsdale Old Town Arizona

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