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“Nice stopover”

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Holiday Inn Express Scottsdale North
Ranked #47 of 75 Hotels in Scottsdale
Certificate of Excellence
Buntingford, United Kingdom
Level 6 Contributor
106 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Nice stopover”
Reviewed 29 October 2013

Only stayed here one night as on a busy tour of SW USA, but it was a perfectly nice stay. The hotel amenities were fairly basic, but the rooms were really good, comfortable and clean. The included breakfast was very good - we really enjoyed making our own pancakes!

  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review, 30 October 2013
Dear John H,

Thanks for taking the time to write and post your nice review of our hotel. I'm glad you like what and how we do things here, because we want all our guests to enjoy themselves while they are with us. I hope you had a great tour and a safe trip home.

Sincerely,

Ken Jacobs
Guest Relations Mananger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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224 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
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English first
Lancashire
Level 6 Contributor
101 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 20 October 2013

We stayed here as part of a Travelsphere Western USA tour and was very impressed with this hotel. The room was comfortable, spacious, clean with coffee maker and fridge. Managed time to use the pool which was lovely and a bonus was the free buffet breakfast which was more than adequate. Staff were very friendly too.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SophieLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review, 21 October 2013
Dear SophieLancashire,

Thank you for taking the time to post your comments and 5 star rating about your recent stay at our hotel. It is always gratifying to receive guest feedback especially when it is as positive as yours. I hope you had many great experiences and many fond memories of your US tour, and that you will let us serve you here again should your travels ever bring you back to our area.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 October 2013 via mobile

We stay here about 4 nights per month when we're in Phx and we love it. Our room is always clean and comfortable and everything works. The staff is efficient, and Amanda and Rachel at the front desk are superb. Throw in free breakfasts and a Rewards program and you have our home away from home.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank jmandly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review, 21 October 2013
Dear jmandly,

Thanks so much for your loyalty and lovely review. I am so glad you know you can count on us for a comfortable stay, with the best in accommodations and service. We love welcoming you back and look forward to seeing you again soon.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kerrville, Texas
Level 6 Contributor
254 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 16 October 2013

... this hotel, while not a resort, is in first-class physical condition, so far as I could see. The staff is friendly and efficient. Breakfast is Holiday Inn Express standard. Contrary to the TV ad, I felt no urge to pilot a jetliner or perform brain surgery after staying there. Probably just a fluke.

  • Stayed October 2013, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review, 17 October 2013
Dear David G,

Thanks for choosing our hotel and sharing your great review. We are proud to provide excellent service and accommodations at a reasonable price and pleased to know you found us to be a good value. I'm sorry if you were disappointed in our breakfast, and not having the urge to become a pilot or surgeon - I do think, tho, that you are a superstar in the review writing field! I hope you will let us serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Easton, Pennsylvania
Level 4 Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 September 2013

Room itself was quiet, but we had a lot of problems with cleanliness/functionality at this hotel. Got out of the shower, grabbed a towel, pressed it to my face and it stunk. Bad. None of the other towels smelled like this one. It really wigged me out especially since I had shoved my face into it.

We were near the exit to the rear parking lot so entered and exited during our entire three day stay through that side door. There was a dead cockroach in the hall. Now, I'm a city girl and lived in Phoenix for a long time so a dead cockroach is a good cockroach as far as I'm concerned. My problem was that it was in the hall for our entire three day stay. I couldn't understand how housekeeping couldn't have seen it.

The ironing board was bent, dangerously, so that the hot iron actually fell off of it and narrowly missed landing on my foot. My boyfriend had to hold the ironing board for me while I ironed my shirt.

The staff was terrific and very accommodating. They replaced the towel within five minutes and offered to come up and fix the TV, which for some odd reason was unplugged when we checked in. (The plug was way in the back and very difficult to get to.) But after complaining about this, then the towel, I didn't feel like worrying about the cockroach and the ironing board. It was just too much work at that point.

To be honest we ended up staying our last night in central Phoenix at a different property (I also reviewed them on Tripadvisor) for about 1/2 the price of this place.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank chersull_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review, 25 September 2013
Dear Chersull_99,

I am so sorry we didn't do a better job of providing you with the excellent service and quality that we endeavor to provide for all our guests. We appreciate your business and value your honest feedback. I'm sorry that our housekeeping team didn't notice the cockroach and damaged ironing board. I will use your review in discussions and training to improve our operation so that this doesn't continue or recur. We would like the opportunity to learn more and hope you will contact me via kenjacobs@zmchotels.com so we can discuss this personally with you. I hope you will give us a chance to make this right.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bartlesville, Oklahoma
Level 6 Contributor
220 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 24 August 2013 via mobile

Very good place to stay. The staff is super and has a can do attitude if there is an issue. Rooms are well appointed and pretty sound proof (as hotels go) there are some areas that could use a little touching up... Clothes washer and dryer worked very well. The wifi stayed on task. There are plenty of restaurants within walking distance if one is so inclined.
However over all, I'd say two thumbs up ! I shall return. :)

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Albyfli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizona
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 August 2013

Thank you Hoilday Inn Express for the wonderful visit. This hotel is spotless and everyone there were so kind and professional. My husband loved the breakfast, the pool was lovely, and there's a little golf green near the pool. Special thanks to Michelle, Tedi, Steve, Rachel and Amanda. I have worked for Hilton for many years and I would rate this hotel an easy '10'. We highly recommend.

Room Tip: If you like swimming ask for a poolside room.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Jody G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review, 5 August 2013
Dear Jody G,

Thank you very much for taking the time to write and post your wonderful review of our hotel. It's guests like you that make our jobs of providing the best in service and accommodations very enjoyable. We really appreciate your compliments about our team, and I'll be sure they are recognized for being mentioned here by you. I hope we can welcome you back and serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Scottsdale North

Property: Holiday Inn Express Scottsdale North
Address: 7350 E Gold Dust Ave, Scottsdale, AZ 85258-1025 (Formerly Comfort Inn Scottsdale)
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#33 Romantic Hotel in Scottsdale
#37 Family Hotel in Scottsdale
#40 Business Hotel in Scottsdale
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Scottsdale North 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
The Holiday Inn Express North Scottsdale is located in the heart of beautiful North Scottsdale, with its array of boutique shops, fabulous dining and night life, world class golf, spas, and entertainment venues for sports and culture events, museums, theaters, and concerts. Just one block south of Shea Boulevard and one block east of Scottsdale Road, we located 10 minutes from the Scottsdale Airport and seven miles to the Mayo Clinic and Mayo Clinic Hospital. ... more   less 
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Also Known As:
Holiday Inn Express Scottsdale North Hotel Scottsdale
Comfort Inn Scottsdale
Scottsdale Comfort Inn
Holiday Inn Express Scottsdale North Arizona

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