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“Very good...but I expected better!”

Mastro's Steakhouse
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Ranked #64 of 1,250 Restaurants in Scottsdale
Certificate of Excellence
Price range: US$31 - US$75
Cuisines: American, Steakhouse
More restaurant details
Restaurant details
Good for: Romantic, Bar Scene, Business meetings, Special Occasion Dining, Groups
Dining options: Dinner, After-hours, Full Bar, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Television, Valet Parking, Waitstaff, Wheelchair Accessible
Dining style: Fine Dining
Neighbourhood: North Scottsdale
Cross street: Pima Road
Oregon, Wisconsin
Level Contributor
63 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Very good...but I expected better!”
Reviewed 4 May 2014

We went to Mastro's a couple of years ago while visiting Scottsdale, and we had an excellent experience. When we returned this March, we had spread the word to a number of our fellow travelers (we were with a large group), and we went back with another group, expecting to be treated to superior steaks and excellent service.
Well, that didn't exactly happen. First of all, we were seated about 30 minutes past our reservation time. We were served well by the bartender, who was taking care of us while we waited (and waited, and waited), but even so, that created a situation for our server. Our server (I do not remember his name) was wonderful at first, but he was now in charge of twelve *really* hungry, slightly drunk annoyed adults, and it was stressful for him. He did his best, but he was a bit rattled, and it showed.
Appetizers were okay, but nothing special (although our friends, who ordered the seafood tower, were thrilled and said it was fantastic). Lobster bisque and salads were good, although the bisque had to be sent back because it was barely lukewarm. When it came back warm, it was delicious! There were *huge* pieces of lobster and fresh cream...seriously delish. Those of us who ordered steaks had universally great things to say about our meals; those who ordered fish were underwhelmed. The lobster mashed potatoes were wonderful, as were the other sides (green beans, sauteed mushrooms, etc.) At this point, the service was starting to really lag.
Our server tried to make up for it by ordering dessert for the table, and that turned out to be a genius move. At first, we were all kind of groaning: NO! We are waaaaaaaay too full. I literally felt almost sick I was so full. Still, he encouraged us to try the butter cake that he laid out for us. Genius. Pure buttery gold. No question in my mind, the best restaurant dessert I have ever had the pleasure of eating. Ever. It just about made up for everything else, in my mind!
One word of caution: BE CAREFUL if you plan to take a "shuttle" back to your resort or wherever you are staying. Mastro's had SUVs ready to shuttle us to and from the restaurant (we were staying at the Montelucia resort), but when we left the restaurant, we ended up in a trap. A black SUV just like the one that had picked us up was "waiting" outside the restaurant. We asked if it was the "free shuttle" back to the resort, and the driver assured us that it was. When we arrived at the resort, he tried to charge us $60 for the ride. A 5-minute ride. That was supposed to be free. My husband got into an argument with the driver, and eventually the cops were called; they sided with us, and the guy drove away mad. THAT should never have happened. Before you get into a vehicle leaving Mastro's, ask a valet or a restaurant employee to verify that it one of their shuttles!

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Britt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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434 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
San Ramon, California
Level Contributor
84 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“WOW...TREAT YOURSELF”
Reviewed 21 April 2014 via mobile

WOW!! Very funky, eclectic atmosphere. You step into something that looks like it came from the 40's. Dark, rich, classy. Everything you read in previous reviews is true. I ordered a Cosmo that was ok..too much orange flavor but the presentation was crazy. Dry ice that made it bubbly over. Our waiter, Tobias was wonderful. Very knowledgeable about the restaurant, wine, steaks, menu. He was funny and friendly. They really treat you like someone special. I had the 12oz. Bone in filet and my husband the 16oz. One of the best steaks ever! Unbelievable flavor. Delicious Brussel sprouts and green beans as sides. Because they knew it was our anniversary they comped us a butter cake. You're so stuffed but you do manage to shove a few bites of the decadent cake and whipped cream down your mouth!!! Super dining experience..wish they had this restaurant in Northern California. Highly recommend.

Visited April 2014
Helpful?
Thank Rena0109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cave Creek, Arizona
Level Contributor
152 reviews
91 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“One of the best in the valley”
Reviewed 20 April 2014 via mobile

Always hits the "high" mark on food & service. Today - group of 11 for Easter Brunch which had a great selection buffet style (lobster, crab, shrimp, oyster, sashimi spoons, lamb , NY roast, signature lobster mashed potatoes, etc ..) while also offering select items serviced from the kitchen.

Dinner service can't be beat from a steakhouse perspective with great prime cuts & seafood options.

Service is top notch and always attentive. Small bar area with live music some nights.

$$$$ category, but worth every penny! So are there sister restaurants Mastros Ocean Club & City Hall.

Helpful?
Thank PirateEC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitchener, Canada
Level Contributor
401 reviews
293 restaurant reviews
common_n_restaurant_reviews_1bd8 204 helpful votes
“A Perfect Five our of Five”
Reviewed 7 April 2014

Our group arrived right on time and were greated by a very pleasant young lady and immediately shown to our seats. Our waiter Tim and his assistant were at our table immediately asking if we cared for anything to drink and to review the specials and explain their menu as this was our first time there. We all ordered the same which was the double porterhouse to share with onion rings, (yummy), mushrooms, and scalloped potatoes (double yum, but they needed onions and pepper). The steaks were done to a turn, all medium rare and beautifully seasoned. The dessert that was recommended was their butter cake and it came with a huge side of whipped cream, which we didn't even make a dent in. The cake was rich and tasty but I would pass on it next time. Just a bit rich for me. That is not to say it wasn't delicious and that others might not enjoy. I have not one complaint to make from the moment we walked in the door to my brief visit to the mens room where Alphonse, a nice young man handed me a towel to dry my hands. This is one dining experience you do not want to miss! Mastro's will be on my dining list wherever they have a location.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank AdvisorOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
139 reviews
87 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
“A wonderful surprise for military veterans”
Reviewed 31 March 2014

Mastro's, Scottsdale, is a steak house with an active and loud bar, white clothed tables, and a very attentive weight staff. The food that is served with good sized portions, and a quality product. The sushi was very good, as was the king crap claws, and the Alaskan halibut. The side dishes are sufficient to share, and the sugar snap peas were excellent. The menu pricing is not inexpensive, and much the normal wine list is reasonably priced; the reserved wine list is a significant step up in cost. However, the real treat for those of us who have served in the military, is that bringing some identification or your dog tags, will create an entry into their computer listing in Mastro's and the Ocean Club, and produces a 30% discount off of the food. Thus a $48 steak will only cost $32. The other good thing is that the restaurant serves food late into the evening, which is rare in Scottsdale.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Gerald D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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