We went to Mastro's a couple of years ago while visiting Scottsdale, and we had an excellent experience. When we returned this March, we had spread the word to a number of our fellow travelers (we were with a large group), and we went back with another group, expecting to be treated to superior steaks and excellent service.
Well, that didn't exactly happen. First of all, we were seated about 30 minutes past our reservation time. We were served well by the bartender, who was taking care of us while we waited (and waited, and waited), but even so, that created a situation for our server. Our server (I do not remember his name) was wonderful at first, but he was now in charge of twelve *really* hungry, slightly drunk annoyed adults, and it was stressful for him. He did his best, but he was a bit rattled, and it showed.
Appetizers were okay, but nothing special (although our friends, who ordered the seafood tower, were thrilled and said it was fantastic). Lobster bisque and salads were good, although the bisque had to be sent back because it was barely lukewarm. When it came back warm, it was delicious! There were *huge* pieces of lobster and fresh cream...seriously delish. Those of us who ordered steaks had universally great things to say about our meals; those who ordered fish were underwhelmed. The lobster mashed potatoes were wonderful, as were the other sides (green beans, sauteed mushrooms, etc.) At this point, the service was starting to really lag.
Our server tried to make up for it by ordering dessert for the table, and that turned out to be a genius move. At first, we were all kind of groaning: NO! We are waaaaaaaay too full. I literally felt almost sick I was so full. Still, he encouraged us to try the butter cake that he laid out for us. Genius. Pure buttery gold. No question in my mind, the best restaurant dessert I have ever had the pleasure of eating. Ever. It just about made up for everything else, in my mind!
One word of caution: BE CAREFUL if you plan to take a "shuttle" back to your resort or wherever you are staying. Mastro's had SUVs ready to shuttle us to and from the restaurant (we were staying at the Montelucia resort), but when we left the restaurant, we ended up in a trap. A black SUV just like the one that had picked us up was "waiting" outside the restaurant. We asked if it was the "free shuttle" back to the resort, and the driver assured us that it was. When we arrived at the resort, he tried to charge us $60 for the ride. A 5-minute ride. That was supposed to be free. My husband got into an argument with the driver, and eventually the cops were called; they sided with us, and the guy drove away mad. THAT should never have happened. Before you get into a vehicle leaving Mastro's, ask a valet or a restaurant employee to verify that it one of their shuttles!
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