We were travelling from Las Vegas on motorcycles and were about an hour away when we stopped for gas. It was getting dark and because of a forest fire north of Sedona a state trooper who was getting gas at the same time warned us that the smoke was driving Elk out onto the highway and further travel on bikes at night was dangerous.
We ended up staying at another Best Western but called this location to advise the situation. The person we spoke to offered to knock the price in half ( a generous offer since it was after 8 that night). When I got home I contacted BW customer service to enquire why I should have been charged at all given the situation. They directed me to Saara Ronan the front office manager for this location. She refunded me the full amount I was charged after learning of the incident.
She could have just said oh well we gave you a break but this is a perfect example of customer service at its best!! Thank you Saara, if we ever get back down that neck of the woods I will thank you in person when we stay there.
- Official Description (provided by the hotel):
- With amazing views of Sedona's red rocks from Promenade Terraces; upgraded amenities including a full hot breakfast; and caring service from a great team of friendly people, this Sedona hotel will become your home away from home whenever you visit the red rocks. We love Sedona, and we want you to love it too! ... more less
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- Also Known As:
- Best Western Plus Inn Of Sedona Hotel Sedona
- Best Western Hotel Sedona
- Best Western Sedona
- Sedona Best Western
- Best Western Plus Inn Of Sedona Arizona