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All reviews dog park queen suite great place to stay free breakfast oatmeal hot breakfast fire pit front desk staff would definitely stay here again pool and hot tub sitting area the breakfast area fresh fruit grand canyon room was large location was perfect short drive
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Reviewed 20 March 2017

We had an extremely disappointing stay at Sedona Real Inn and Suites. We arrived at 2pm and were told that check-in was not until 3pm. We did give our credit card and information. The person behind the counter was barely civil and seemed confused about our reservation. When we asked for directions to a specific local attraction, she said she didn't know -- to ask the concierge (who, incidentally was the only highlight of our stay -- she was great). When we returned at 4:15 or so we were given a room that was on the very front of the grounds only 50 feet or so from a very busy road. I returned to the office to ask for a change (we were in an upgraded king suite for a special occasion). We were informed that they were full and there were no other rooms available. No apologies -- just a suggestion that check-in had been at 3pm!!@!!! When I explained that we had been there BEFORE 3pm and told we could not check-in, there was still no real effort to make things better. After we accepted our fate and returned to the room, the TV control wouldn't work.....Finally, despite the appealing pictures on the website, we could not see the surrounding Red Rocks from the room, the lounge, the pool, or any of the other public spaces we used. The final straw: parking is so tight that large vehicles park in the areas that guests need to use to enter the rooms area -- almost impossible to get luggage into the room. I cannot recommend this hotel.

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
5  Thank mliptwo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robert_Holeman, General Manager at Sedona Real Inn & Suites, responded to this reviewResponded 27 March 2017

My apologies for not meeting your full expectations. When you're disappointed, so are we. It sounds like the main source of your discontent was at check-in so that's where I'll be working to improve the experience for future guests. We're in the peak season now so, it's not always possible to do a rooms move - especially for our premium suites.

We hope the rest of your stay was enjoyable. Please feel free to contact me before you visit Sedona again. I'll assign a leadership team member to personalize your check-in experience.

Best,
Rob, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2017

Do not expect early check in Maybe this is because allow people to stay past check out
Breakfast was good The views shown on website are misleading as very few good view rooms Pool area is small but nice and hot tub nice but issues with start up Wifi is good We stayed in Cottonwood the day before and would have been better off spending another night there and doing a day trip here
The dog sitting on a ladies lap at breakfast and eating food off a plate on the table was just plain gross

Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
2  Thank TomE289
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robert_Holeman, General Manager at Sedona Real Inn & Suites, responded to this reviewResponded 27 March 2017

We're glad to hear that despite some challenges, you were able to take advantage of our amenities. The pool and hot tub are nice to return to after exploring the area. We just invested in a property Wi-Fi upgrade so thanks for that positive feedback as well. All that being said, it sounds like your expectations weren't met completely. When we can, we offer early check-in but this depends on many factors - of which we don't know until the day of. I'm sorry for any inconvenience you experienced. And thank you for the breakfast feedback, I'm looking into it.

We hope you'll visit our hotel again the next time your travels bring you to Sedona.

Best,
Rob, GM

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Reviewed 18 March 2017 via mobile

From the photos, we were a bit let down when we arrived. We pictured the property away from the city. It isn't! We rented a corner suite for a week. The suite is a hotel room with a bit of extra room. Clean and nice? Absolutely. The website is just a little too well done.

The good news is the people. Everyone has been great. We called an hour or so before arriving because we were pulling a small trailer. We were allowed to park against the wall in the back of the property. Elizabeth helped back me in. Nice touch!

The only real let down was the concierge service. We are still waiting for a response to our questions sent a couple,of weeks before our departure.

Sedona is extremely expensive. This property is well worth your consideration.

Date of stay: March 2017
Trip type: Travelled as a couple
1  Thank 256caryw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robert_Holeman, General Manager at Sedona Real Inn & Suites, responded to this reviewResponded 27 March 2017

Thank you for your recent stay! We're glad to hear you would highly recommend Sedona Real Inn & Suites. We appreciate the compliments on the website and encourage all travel planners to look at our photo gallery. We also have hundreds of traveler photos here on TripAdvisor. I can assure you that we make every effort to properly represent the hotel online. If we didn't, we'd have all kinds of disappointed guests! I always appreciate feedback though, and take every improvement suggestion to heart. Many of our greatest ideas have come from past guests. Also, I will determine if we have an email problem at the concierge desk - that is an atypical issue. They are usually very prompt with guest correspondence.

We hope you'll stay again the next time your travels bring you here!

Best,
Rob, GM

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Reviewed 18 March 2017

Great place to stay. Very comfortable and walking distance to a couple of good restaurants. Really liked Kris who help plan and schedule our day there. Highly recommend the trolley and jeep rides. Hotel staff friendly, breakfast was great and rooms were very clean.

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Allyson L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robert_Holeman, General Manager at Sedona Real Inn & Suites, responded to this reviewResponded 27 March 2017

Thanks for the kudos for our concierge service and the rest of the stay! We're glad to hear that you enjoyed our location and amenities.

Please come and visit again soon!

Best,
Rob, GM

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Reviewed 17 March 2017

After reading such glowing reviews about Sedona Real, I was anxious to stay here on a recent weekend trip to Sedona. I must have stayed at a totally different hotel, based on my experience.
Overall, the experience was good, but the room (first floor) was something resembling a dark dungeon. The room location was not very convenient to the parking lot. There was a small (mini) location map printed on the room key card holder. The only directions i received was some perfunctory verbal information from the Front Desk " Assistant".
The room was dark and with one small window. There was only one lamp and that was on the nightstand between the beds. There is no lamp in the desk area. I brought my laptop and could have used some light. The chair in the desk area didn't suit the height of the desk. Felt like I was sitting in a hole! There is an overhead light in the ceiling that is harsh and unpleasant. The room itself is of average size and there is a large comfortable chair in the far corner, but I couldn't sit there and read because there was no lamp...just another dark corner. The frig and microwave are definitely "mini". The room , however is appointed well enough and was clean. The bed linens are up to date. there are many pillows, most of which are large and squishy. If you are particular, bring your own pillow. There was an ample supply of towels provided, but they were very scratchy.
On a walk around the grounds I found that the upstairs rooms have balconies. When I was asked at the Front Desk if I wanted an upstairs or downstairs room, I was advised that there were no elevators. I'm 81 years old (not handicapped) but not excited about dragging my luggage up the metal steps. Don't you know that next time (if there is one), I will haul m;y "stuff" up the steps. There is no outside sitting area provided with the lower units. At this point, I don't feel this was a good "value".
Sedona Real is pet-friendly and there is an enclosed "picnic/dog park" combination area on the premises. There's a short walking path, benches, etc. The smell of the junipers trees is wonderful.
Breakfast is included and is typical, with a wide selection of hot and cold selections. The breakfast "staff" is friendly and cheerful...as is the Front Desk staff. There's also a Concierge for first-timers to Sedona or if you need suggestions for things to do while visiting.
Would I go back.....perhaps...would definitely opt for the upstairs accommodations. Over $200 a night for a "dungeon" changed my perspective....I was expecting so much more, based on the reviews.....live and learn, I guess.

Date of stay: March 2017
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
5  Thank Nancy H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robert_Holeman, General Manager at Sedona Real Inn & Suites, responded to this reviewResponded 27 March 2017

Please contact me if you plan to stay with us again. We can assist you in 1. finding the room which will best suit your needs, 2. helping you get the best rates and reservation services, 3. assist you with luggage to get comfortably situated into your room and 4. greet you more personally to open a dialogue. We are a phone call away and always willing to help our guests. I encourage anyone staying with us to please reach out if any part of your experience isn't meeting expectations. Please ask or ask for a manager. We have a lot of tools and resources to turn almost any kind of situation into a great experience. Although we are extremely mindful of remaining competitive with our rates, spring is the peak season for all Sedona hotels. Many don't know this but a three-star review hurts us. Thank you for being our guest and I look forward to hearing from you.

Best,
Rob, GM

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