We had prepaid for a 3 night stay in a 2 bedroom condo. We arrived around 9 pm and were told that our unit was not available! They stated that they didn't know why it wasn't available, but i had a confirmation from the booking from December and we arrived in April. The staff was totally unsympathetic to the fact that we would have to move midday to another unit. This completely altered our plans for our stay. Further, the manager, Scott, stated that he would refund the first nights stay for our inconvenience.
After returning home, I checked for the refund on my credit card and it never appeared. Further, they charged an additional $254 to my card and i never received a receipt. My balance at checkout was zero and had a receipt to prove that. I attempted multiple times to call this Scott and left voicemails. He never responded back. Needless to say, VISA is now involved as I don't feel i have been treated fairly by this venue.
However, the view was fantastic from the room. The facilities were adequate,but in poor repair in the condo. It was convenient to all the outdoor activities on the west side of Sedona.
But the views will be great from almost anywhere and I will definitely make a different choice when visiting again. We travel there several times a year and would not recommend this condo for anyone due to the bait and switch tactics they employed. The phone trailer states "relaxation simplified" by the parent company Diamond Resorts.
Needless to say, that is false in my opinion and would never consider staying at a Diamond Resort, much less invest in a purchase.
I own in Disney and SPG and have never been disappointed. Beware if you consider this company!
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- Also Known As:
- Sedona Summit Hotel Sedona
- Summit Sedona
- Sunterra Resort Sedona Summit
- Summit Resort Sedona
- Sedona Summit Resort Arizona