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“Came in with our heads high and left with our heads low”

Cold Stone Creamery
Ranked #4 of 9 Dessert in Sedona
Certificate of Excellence
Cuisines: American
More restaurant details
Restaurant details
Good for: Kids, Child-friendly
Dining options: Outdoor Seating, Parking Available, Takeout, Wheelchair Accessible
Upland, California, United States
Level Contributor
6 reviews
6 restaurant reviews
“Came in with our heads high and left with our heads low”
Reviewed 7 August 2013

On vacation with my family and friends, It took the girl working the front counter a while to process gift cards my friend had with him. While in the background I notice this kid making waffle cones (another employee) we finally start placing our order and more people start coming in and more…and more…this kid making the waffle cones won’t budge to help any of the new customers, even after me saying something about it…he told me that he was almost done with a full bowl of mix…He just kept making the cones…the poor girl wouldn’t say anything to him and she had a heck of a time making our order because she had to keep looking at how to make it on the chart… It was a joke…many people just ended up leaving and going elsewhere…we found a yogurt place in town that was great the next day….we would have gone back to Cold Stone if it went for the bad management…

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jdwit10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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80 reviews from our community

Visitor rating
    49
    15
    12
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Litchfield Park
Level Contributor
25 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“perfect”
Reviewed 19 July 2013

Had a great break and enjoyed some ice cream. The 2 employees(husband&wife maybe?) Were super nice and had the kids smiling and laughing. Great service.

Visited July 2013
Helpful?
Thank Brenda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henderson, Nevada
Level Contributor
18 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Good Ice Cream close to the Hyatt”
Reviewed 9 July 2013

Typical Cold Stone but lacking in the variety of other Cold Stone Creamery Stores I have frequented. Service was friendly and fast.

Visited July 2013
Helpful?
Thank Carole R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
335 reviews
213 restaurant reviews
common_n_restaurant_reviews_1bd8 138 helpful votes
“Hope you get the guy who throws ice cream”
Reviewed 29 June 2013

If you like CSC ice cream then you won't be disappointed here. We were lucky to get a guy who was able to literally toss the ice cream in the air, do a 360 and then catch the ice cream in the cup.....how often do you see that!

Visited June 2013
Helpful?
Thank Opinionsareus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palos Verdes, CA
Level Contributor
33 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Best spot for an ice cream break and great views!”
Reviewed 13 June 2013

If you want a nice (and less hectic) place to enjoy a bit of ice cream this is it! Best ice cream you can find, plus a wonderful patio overlooking the red rocks in shade. Great way to spend the hot summer afternoon! This is in the Mall next to the tourist info office at the west end of the uptown store strip on 89A.

Visited May 2013
Helpful?
Thank Montagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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