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“Typically Wonderful Food - Typically Disappointing Service”
Review of The Heartline Cafe

The Heartline Cafe
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Ranked #63 of 199 Restaurants in Sedona
Certificate of Excellence
Price range: US$8 - US$35
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Restaurant details
Good for: Special Occasion Dining, Romantic, Local cuisine
Dining options: After-hours, Lunch, Dinner, Breakfast, Delivery, Outdoor Seating, Reservations, Takeout
Dining style: Casual Elegant
Cross street: Mountain Shadow & Posse Ground
Description: *Late Evening Diners Please note we are open till (Close). Please call us for reservations for dining after 9:00 P.M. Mystical Sedona, the home of The Heartline Cafe for 20 years. During this time The Heartline Cafe has been serving award winning cuisine in its beautiful main dining room, Fireside room and the Patio amidst luscious gardens and a spectacular view of the Sedona"s world famous red rock mountains. The Heartline Cafe serves breakfast, and lunch at our unique Gourmet Market and dinner in our exquisite dining room. The Heartline Cafe features an extensive wine list including many spectacular local varieties. The wait staff is meticulously trained to provide superior service assuring a fine dining experience. The Heartline Cafe has recently been named the winner of three awards in a poll conducted by Market Surveys of America. We invite you to tour our web site for additional information and pictures of the restaurant and our food.
Reviewed 10 April 2014

As locals, we really wish this was one of our favorite restaurants, but they always seem to fall short. Most recently, we had brunch on a recent Saturday around 11am. Sadly, we were welcomed into an empty restaurant (1 other table occupied) with not-clean silverware, wrapped in a not-clean napkin, and our tablecloth had a few food stains from earlier diners. We sought a replacement setup, graciously provided, but no comments on the tablecloth, which stains were obvious to anyone.

My partner ordered the Sedona Sunrise, a usual favorite: It was lukewarm and the portions of both cream cheese and salmon were about half the sizes they used to be. It WAS tasty, though, with the spicy sweet chili sauce always pleasing.

I ordered the Monte Cristo Brioche, which is essentially a very nicely stuffed grilled ham, turkey, and Gruyere cheese sandwich. Delightful. I enjoyed it; saving half for lunch the next day.

Now keep in mind that the espresso/cappuccino machine is almost perpetually broken at this establishment, and we have been greeted by the "Sorry, our machine is broken" excuse so many times that we've thought of opening a coffee machine fix-it service in Sedona. My partner ordered a hot, soy, vanilla latte. The server came back indicating they are out of soy milk but could use almond milk if we wanted, FOR $1 EXTRA. WHAT?!?!? Listen... if you don't have what the customer requested, which is a reasonable item, you offer to substitute something else AT COST. You don't up-charge for YOUR mistake. At least not if you want our patronage in the future.

Get it together, Heartline! Such a cute place, nice atmosphere, great menu. Please sort out your execution issues.

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1  Thank Lauren N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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314 - 318 of 805 reviews

Reviewed 8 April 2014

We had a great breakfast at the Heartline Cafe. We had several in our party with specific dietary needs and the staff was most accommodating and helped us make the necessary adjustments ... the meals were delicious. The waiter, Josh, was a highlight of the experience.

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Thank two_cachers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

We have dined at this restaurant previously and always want to go back as we remember great food and service.however, we were disappointed with our meals this time. Service was OK but not great. The busboy came and whisked the bread and bread plates off the table before our meal even came. We thought he was going to bring us something else....not. Then 10 minutes later someone else brought back the bread but no plates. Disappointed in the food( ordered steak and salmon). Did not seem up to what we had experienced in the past. There were a few gluten free choices noted but it would be nice to have more choice. Doubt if we will go back as there are so many other places to go in Sedona.

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Thank LoftyVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2014 via mobile

Heard about the place from the guy at the information center. Not much to look at from the outside but nice inside. Very pleasant staff. Food was excellent. During our stay in Sedona, we had lunch and dinner at Heartline. Excellent both times.

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Thank Dukeatbrays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2014 via mobile

Service was top notch. He made the visit worthwhile. The food was not bad, we just had better at other places in Sedona.

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Thank mombr70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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