Why all the positive reviews??? The hotel is at best a 3 star. I suspect review manipulation because I’ve never been so under-whelmed upon entering a hotel room in my life. We expected a fabulous Ritz Carlton-like staff to welcome us and found defensive, territorial, strange unwelcoming behavior. The desk clerk was training a new person and was absolutely demeaning to the woman she was training. What the heck was that about? You don’t talk down to a staff member in front of a guest. I hope the trainee doesn’t learn the non-service oriented habits of the person showing her the ropes.
The best way to describe the facility is comparable to a nice La Quinta or Hampden Inn. Location was no big deal, the room was decent, views terrible, A/C unit loud and the old style…located in the window, parking convenient, small pool area. I should add the room was clean and a bit larger than a standard Hampden Inn room. It was nice that the room had sufficient darkening curtains. I could hear our neighbor’s television through the wall. I don’t understand why other travelers are going on about the “Turkish towels”? They were towels, nothing special. There were also robes, which I liked but nothing to write home about.
There was no internet and when I complained I received convoluted sarcastic excuses. I can’t imagine traveling in the states without a solid internet connection.
If you call ahead for a rate check….don’t believe a word they tell you about being the best value. Check other hotels for their rates to compare. Embarrassingly, I paid too much at this place. We met another couple at dinner and compared notes on the local hotels.
I do not recommend the hotel and can’t help wondering who really wrote the 5 star reviews?
- Official Description (provided by the hotel):
- Sedona's Premier Boutique Hotel: it's what you get when you combine the atmosphere of a Small Elegant Hotel with the personal loving touch of a Bed & Breakfast. ... more less
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- Also Known As:
- Southwest Inn At Sedona Hotel Sedona
- Southwest Hotel Sedona
- Sedona Southwest Hotel
- Southwest Inn Sedona
- Southwest Inn At Sedona Arizona