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“This is not a hotel”
Review of Bell Rock Inn

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Bell Rock Inn
Ranked #31 of 48 Hotels in Sedona
Certificate of Excellence
Cape Coral, Florida
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“This is not a hotel”
Reviewed 15 June 2013

This is not a hotel, this is a time share. They do not make your bed, they do not exchange towels, the do not clean your room. This place is no where near downtown Sedona and is in the middle of nowhere. if you are not here to buy timeshare, no one gives you the time of day.

Room Tip: Choose a different hotel.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Eric M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Bell Rock Inn, responded to this review, 26 June 2013
We are truly and sincerely sorry that your stay here at Bell Rock Inn did not meet your expectations. We always strive to deliver exceptional hospitality and offer quality accommodations to each guest that stays with us. It was very concerning to read that our location and housekeeping policy negatively affected your stay. As we are primarily a Vacation Ownership resort, we provide housekeeping services for stays of five or more nights. This information is relayed to our 3rd party rental partners. When requested through our front desk, we will replenish towels, toiletries, etc. at no extra charge. For a small fee, we will also replace the sheets in your room when requested. We apologize if you were not made aware of this while you were booking your stay here. It is important to note that there are several distinct areas in and around Sedona. While our resort is located within the city limits of Sedona, we are actually located along Highway 179 south of what many people consider “Central Sedona” where many shops and restaurants are located. Our resort is located in a very recently developed part of Sedona called “Village of Oak Creek”. Many of the famous golf courses that attract tourists to Sedona are located in this area. There are also plenty of wonderful restaurants and shops that compare favorably to those in Central Sedona. That being said, since Sedona is still a relatively small town, you will find that central Sedona is still very easily accessible from our resort. Our staff is always willing to help assist you in getting the most out of visiting Sedona. Regardless of your interest in purchasing vacation ownership through our resort, our staff is trained to provide exceptional Customer Service for each and every guest. If you are willing to give us another chance, we are extremely confident that your next stay will be much more enjoyable and even exceed your expectations. We sincerely appreciate your business with us and wish you and your friend the best on all your future travels.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
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English first
Savage, Minnesota
Level 5 Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 15 June 2013

I stayed at Bell Rock Inn with my 4 year old daughter and sister. We stayed in a studio. The room was large enough for us to fit comfortably. My sister said the pull out couch was comfortable.

The bathroom was nice and clean. There was a tub/shower and toilet with a closing door. Outside the door was a sink with a large counter and a rack on the wall. There was enough room for all the products 2 women and a girl bring for a week.

The kitchen is small but we only ate a couple meals there. The patio was small but had spectacular views.

The pool was very nice. We are from MN and my daughter and I swam every day or night and were never to cold.

The location was perfect for us as we were there visiting family that lives in Oak Creek. It is south of Sedona. The drive up there is beautiful!

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RN_Mom_to_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Puente, California
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 June 2013

Excellent stay,been there twice. rooms are very clean, beds are great.Hotel is close to trails & the scenery is super.Can't go wrong with a stay at the Bell Rock Inn some shopping is close by as well as a market & bank.Lobby does need upgrade but since you only see it when you check in & check out...who cares!As for the timeshare offer from staff I just ignored it,staff was good & helpful otherwise one thing to keep in mind is ALL places that have tourist coming & going will push a hotel timeshare it's to be expected & the only way to avoid it would be to stay home!Sedona is a beautiful town been there many times & my wife & I have not grown tired of it.Our stays at the Bell Rock Inn have been very pleasant have told friends about it & plan on going back...for the money it can't be beat.

Room Tip: all rooms are great.deluxe studio is fine for a couple to stay in.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Henry Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level 5 Contributor
84 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 5 June 2013

My family stayed in the Bell Rock Inn in Sedona and it was great. We saw some reviews on Trip Advisor about the hotel staff pushing the hotel timeshare onto guests. We had no issues of this and the staff was great. The room was very large and we had a full kitchen which was nice. The pool was nice and the location was great. We enjoyed the balcony which overlooked the red rocks. I would recommend to fellow travelers to stay at the Bell Rock Inn.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichiganLuke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Bell Rock Inn, responded to this review, 13 June 2013
Thank you for your comments following your recent stay at Bell Rock Inn. We are pleased to read that you have been satisfied with the standard of accommodation and facilities available at our resort and you made the most from our picturesque location. We are grateful to you for your gracious comments referring to our team as well, we will pass on your compliments. We hope to see you coming again soon!
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Tucson, Arizona
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 May 2013

Before I arrived for our special weekend in Sedona, AZ, I check the ratings for the Bell Rock Inn and i decided yes....I am going to give it a try. The range of comments were excellent to no so good... My I consider myself, fair and objective.... First impression, lobby tacky.... but we were warmly greeted by the staff. Ok, great! We waited a bit in line as others were in front of us. There was some type of mix up with rooms. So, I am finally able to check-in, but was told the room is not ready yet and that it would be 30 minutes before it would be ready and we would be notified by cell when the room was ready. Well we waited and waited....more than an hour. I got back in the long line and was then able to check-in. OK....yay...we have a room! We get to the room, I do my pre-room check 1) Linens clean, bathroom clean, but tile has a stain...should I be concerned :o. Room has a slight funky smell :00. Room is oddly configured, but for one night its ok. Overall experience: Not impressed. Would I purchase a vacation timeshare, as so eagerly offered during the check-in processes.......no way...not even a slight maybe.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gardi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Bell Rock Inn, responded to this review, 29 May 2013
We were truly sorry to read that our accommodations and check in experience did not meet your expectations. It is always our goal for each of our guests who stay with us to deliver exceptional hospitality, provide premium services, and offer quality accommodations. We were deeply concerned to hear that you were disappointed by the long wait during check in, the smell in your room, and that your bathroom’s tile had a stain. Our housekeeping and maintenance staff take great pride in preparing our accommodations to be in pristine condition upon arrival. We truly regret hearing that this was not case for your arrival. These issues will definitely be addressed with our housekeeping and maintenance staffs. If you are willing to give us another chance, we are extremely confident that your next stay will be much more enjoyable and even exceed your expectations. We sincerely appreciate your business with us and wish you the best on all your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Valley, Arizona
Level 4 Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 May 2013

We spent 2 wonderful nights and wish we could have stayed longer. The front desk personnel were very friendly and helpful. We had problems booking thru the Diamond Resorts groupon special so we contacted the Inn directly. Chasity Austill (front desk agent) took over from there. She gets an A+ for customer service! Our unit was recently updated, very clean and comfortable. We couldn't have asked for more. We will definitely be returning to this Inn!

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bodynatzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Bell Rock Inn, responded to this review, 30 May 2013
Thank you for sharing your thoughts about your recent stay here at Bell Rock Inn. We were very pleased to hear that Chasity was able to book your reservation using the groupon offer. We were also pleased to hear that our accommodations exceeded your expectations. Your recommendation of our resort is very much appreciated. We can’t wait to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 May 2013 via mobile

Our toilet was clogged multiple times through normal usage. They should either repair their toilets or provide plungers with the room. Our shower was awful. The shower curtain kept blowing in while trying to take a shower so much that it made taking a shower a nuisance rather than relaxing. The tv faces the kitchen rather than either the bed or the couch. Didn't see the sense in that. When we checked in we skipped talking to the concierge for our free gift by saying we would come back for it. When we didn't come back for it we had quite a few calls in our room that I can only assume was the concierge trying to get us to go to the time share presentation. It was a but much when they were calling two or three times in a row even when we didn't answer the first one. When we booked with diamond resorts for our complimentary two night stay I asked if pets were allowed and they said no, but when we checked in it clearly said pet friendly. Not sure how I feel about the rep with diamond resorts either lying to me or being too lazy to find out. Lets just say I wouldn't stay here again even if it was a complimentary stay.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dlonbeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Bell Rock Inn, responded to this review, 31 May 2013
Please accept our sincere apology for your unpleasant stay here. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We take every complaint seriously, and have begun taking the appropriate steps to correct the issues described by you. We do have low flow toilets which are being replaced on an ongoing basis. While the low flow toilets were meant to conserve, multiple flushing does eliminate the purpose of them as well adds the inconvenience of plunging at times. We apologize for any inconvenience this may have caused. Continuing the effort to improve resort quality, we are also in the process of replacing all televisions for the entire resort to flat screens with wall mounts that pivot. That project is currently in process and ongoing throughout the property. As we our primarily a Vacation Ownership property, we do offer incentives to our guests to attend an approximately 90 minute sales presentation to see if they are interested in purchasing ownership interest with Diamond Resorts. Our friendly concierge does make follow up calls to our guests that may have expressed interest in attending. The volume of calls generated by the concierge is 2 follow up calls per stay. Our front desk also does a guest care follow up call within an hour of check-in to ensure that the guestroom accommodations are to your satisfaction. In all of these cases, if the calls are generated by front desk or concierge they leave messages on the voicemail. We regret hearing that you were disturbed by our attempts to contact you. The number of rooms that are designated as pet friendly is limited; as such, their availability is reserved for our interest Owners and Members per our Home Owners Associations privilege agreement. We are very disappointed that this has marred your stay. Your business with us is appreciated and we wish you the best on all your future travels.
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Additional Information about Bell Rock Inn

Property: Bell Rock Inn
Address: 6246 State Route 179, Sedona, AZ 86351-8995
Region: United States > Arizona > Sedona
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 48 Hotels in Sedona
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Bell Rock Inn 3.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Bell Rock Hotel Sedona
Bell Rock Sedona
Bell Rock Inn Sedona, Arizona

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