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“A Magical Place!”
Review of Enchantment Resort

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Enchantment Resort
Ranked #8 of 48 Hotels in Sedona
Certificate of Excellence
Reviewed 20 March 2014

Enchantment is the word for this place. The location is the main attraction, of course, as the scenery is amazing. You sit in the restaurant and stare up at huge red-rock formations towering above you. I've stayed in resorts in the mountains and this beats all of them for scenery.

Our casita was a short walk from the main lodge. We took the golf cart shuttle sometimes and walked at other times. The room was very nice--a really comfortable bed, modern tub and shower, tasteful decoration. We didn't have much of a view from our room, but you only needed to step outside the door to view the scenery.

Food at the various restaurants was good but a little overpriced, I thought. You're a captive audience at Enchantment, as it's a bit isolated, and while you might not see much of your fellow guests during the day, they all show up for meals. We waited a long time to get in for lunch the first day, but the service was good after that. Dinner at Che-Ah-Chi (the main restaurant) was good but with most entrees starting at $40, you expect more than good. Our waitress forgot about taking our order after bringing the drinks, and we waited quite a while (20 minutes) before she showed up again, very apologetic. To the credit of the resort, they gave us our drinks for free and dessert as well, so that shows a real willingness to make up for the inconvenience. Che-Ah-Chi features a menu (you can view it online) somewhat typical of many modern establishments where the chef goes out of his way to put together combinations of foods that you would never think could ever go together. Sometimes this works and sometimes it doesn't, but you're definitely paying for the concept.

A popular hike starts right behind the spa and winds uphill for around 30 minutes. Everyone we met on the trail seemed to be enjoying themselves. My wife, with her recently-replaced knee and a brace on the other one, negotiated the climb with little difficulty. The view from the top is spectacular.

We played golf at Seven Canyons, which I will review elsewhere, but it was well worth it. We had the course almost to ourselves and the weather was perfect (65 degrees, no wind), so it was odd there weren't more golfers.

If you're going to Arizona, Sedona is one place not to be missed. Enchantment Resort makes the most of its location. It is fairly expensive, especially the food, but you are paying for the views. We would certainly return to Enchantment.

  • Stayed: March 2014, travelled as a couple
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1  Thank Gzowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 March 2014

This place was absolutely amazing. The drive from Sedona to the resort is only a few short miles through a winding road; allowing you to take in the beautiful sights of Boynton Canyon. When we arrived at the Guard House he was VERY friendly and welcoming. He directs you to the "lobby" (the lobby is outdoors). When you arrive at the "lobby" somebody (in our case it was Louis) is already waiting for you to check in. They meet you at your vehicle and walk you to the front desk for check in. Check In was very quick. Louis then took us for a quick tour of the restaurants and the main area. Louis then led us to our room. We had a Junior Suite (270). The room was very nice and spacious. It had two queen sized beds and a living room with a fireplace. The bathroom was large (about a third the size of the whole room) and nicely apportioned with a large shower and a separate tub. The room was nicely decorated. Then we walked onto the small patio. The view from patio provided a partially obstructed view of the canyon walls. The obstruction was a tree, which added to the natural ambience of the resort. The first evening we met with the Concierge (Rebecca). Rebecca was, not to sound like a broken record but, extremely nice and helpful. We had pre-booked a Grand Canyon Tour with Pink Jeep, but wanted to do something else another day. Rebecca helped us book the Broken Arrow Tour with Pink Jeep; she even got us a return client discount because of our aforementioned Grand Canyon Tour. Then we went to play tennis. The courts were nice and the resort provided the tennis balls and rackets. We then ate at the 180. we did the Six at Six. The food and service was very good. My wife had an adult Lemonade and I had a Prickly Pear Margarita, then we had another round (LOL). The kids had regular lemonade, in fact they remarked it was the best lemonade they ever had. We had a restful and peaceful sleep. In fact the next few nights were extremely peaceful and restful. As part of our trip a breakfast was included. Our tour left too early to enjoy any of the restaurants, but we learned we could get room service with the passes. Daniel, with a smile, delivered our food before 6AM. It did not cost anything, except an unrequested but graciously accepted tip. We thoroughly enjoyed our stay at the resort. They had a short pitch and putt gold course, unfortunately we didn't get a chance to play. Everyplace you went on the resort all the employees were extremely friendly. If they saw you coming they'd run to open a restaurant door for you etc. We did not eat at any of the other restaurants, but they looked real nice. We thoroughly enjoyed our stay and hope to go back.

  • Stayed: March 2014, travelled with family
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2  Thank oldpatrol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2014

We are sadly leaving tomorrow- Arrived last week with list of "Sedona"things to do....arrived here, saw list of activities to do ( yoga, vision board, cooking classes, hikes, mountain biking,composting, water colors, makeup, ) ,and have hardly left the property. Amazing. Spa is great, pools, steam rooms, great cafe ( not advertised as much as would have been helpful )....Massages were pricey, but great ( OK , I did a muscle tension relaxation one )....I considered the past life regression spa treatment or the tarot cards but thought I should focus on the basics.......SUGGESTIONS: Stop at Safeway or other store and bring in "supplies"...wine, beer,soft drinks, basic lunch",,, the drive to town is a windy road, not bad at all,but once you are here it is hard to think about leaving, but prices at the restaurants are high....Of all the activities, the "vortex talk and walk" was the least impressive, ....fun to do if you are "open to energy" .... I was fine with that but my more traditional spouse only whispered in my ear that he wished he was golfing...

Room Tip: We were near the lobby which was great for breakfast etc; The walk to the spa was not bad, but in...
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  • Stayed: March 2014, travelled as a couple
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Thank SS0621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2014 via mobile

An absolutely beautiful property. Nestled into mountains.
My one and only issue is the concierge availability. The hold time was lengthy... That is IF you ever reached someone. Since they act as front desk as well, they are overwhelmed. I wish they had more help during peak hours.

Stayed: March 2014, travelled on business
2  Thank MichiganFrqtravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

I visited Sedona for the first time with my daughter. Enchantment Resort was the perfect spot...our casita was impeccable, dream beds, breathtaking views, close to lobby, restaurants, tennis courts and pool. We were able to hike five trails nearby (our fav was Bear Mountain), had five star meals at the 3 restaurants...Che-ah-Chi might be the finest meal I've ever had...the staff were all super courteous and knowledgeable. The Mii Amo Spa has an incredible restaurant too, and great facilities at your disposal. The Sedona Mud wrap was amazing. I will return again and again.

Stayed: March 2014, travelled with family
1  Thank Joan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

Was here a few weeks back and a amazing time. The hotel is well situated next to a canyon so hiking, mountain biking trails start at the resort. They have all the facilities at the resort so there is no need to leave apart to see all the other beautiful scenery that Sedona has to offer.

Definitely will return when I need to relax again.

  • Stayed: February 2014, travelled with family
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Thank Tanaug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

The resort is a disappointment. The location is excellent. Due to their lack of staff and greed of profit it is not worth the expense…they make it official in two major areas of our disappointment…
Here are direct answers from the resort to pass off our disappointment with housekeeping and hiking services…"I am so sorry you were disappointed with your visit. I, too, am disappointed. The hikes are our most popular activity and unfortunately, they do fill up very quickly. We are restricted by our Forest Service permit regarding the number of people allowed on the trails on a given day. We try to remind guests to book activities right away; (We did try and book as soon as we arrived) I apologize if that was not suggested. Also, guests should receive a pre-arrival email from Concierge suggesting they book activities early.(this was not done by the resort)

Because our resort is spread over 70 acres, we give our Housekeeping teams until 4 PM to complete stay over service. Guests are welcome to call Housekeeping or Guest Services to schedule a preferred cleaning time. Again, I apologize if this was not mentioned. (they have a lack of employees to extend adequate services)

The quality of the resort services was like a bad Motel!!!!!

My suggestion…hike Boynton Canyon by yourselves and stay somewhere else in beautiful Sedona:)

  • Stayed: February 2014, travelled as a couple
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1  Thank Josh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Manager at Enchantment Resort, responded to this reviewResponded 27 March 2014

Dear Josh S.

Thank you for taking time to share your thoughts.

While we are happy you appreciated the beauty of our location in Boynton Canyon, we are discouraged by your comments. We take pride in maintaining high service levels and that includes responding to each guest survey received.

We offer guests more than 100 activities each week. We provide maps of nearby hiking and mountain biking trails which can be enjoyed by guests at their leisure. The Boynton Canyon Trail is very popular as it can be accessed directly from the resort grounds. In addition to sending guests pre-arrival emails, the importance of pre-booking certain activities is mentioned on the reservation confirmation and the activity schedule.

Permitting our Housekeeping teams extra time to traverse our acreage allows for detailed services including nightly turn-down.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Enchantment Resort

Address: 525 Boynton Canyon Rd., Sedona, AZ 86336-3042
Phone Number:
Region: United States > Arizona > Sedona
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sedona
#3 Top resorts Hotel in Sedona
#3 Romantic Hotel in Sedona
#3 Spa Hotel in Sedona
#3 Luxury Hotel in Sedona
#5 Family Hotel in Sedona
Price Range: £303 - £662 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Enchantment Resort 5*
Number of rooms: 218
Official Description (provided by the hotel):
Surrounded by stunning views of red rock Boynton Canyon and the Coconino National Forest, Enchantment Resort combines the rugged grandeur of the Southwest landscape with luxurious amenities and Native American culture. All 218 Arizona-style guest rooms, completely renovated, have beehive fireplaces and private patios with views of the towering crimson cliffs. The 70-acre resort offers guests more than 100 activities each week including hiking, mountain biking, tennis,cooking classes, arts and crafts, and Native American programs. Resort guests enjoy exclusive access to Mii amo, a destination spa, consistently ranked among the world's best, and Seven Canyons golf club for 18 holes of golf with stunning views. ... more   less 
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Also Known As:
Enchantment Hotel Sedona
Enchantment Hotel And Mii Amo
Enchantment Resort And Mii Amo
Enchantment Resort Sedona, Arizona

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