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“Not all that enchanting ...”
Review of Enchantment Resort

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Enchantment Resort
Ranked #8 of 48 Hotels in Sedona
Certificate of Excellence
Ottawa, Ontario
Level Contributor
106 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Not all that enchanting ...”
Reviewed 26 March 2014

Enchantment Resort Review:

Accommodations:
We stayed in a jr. suite at the resort for 9 nights.. The sprawling canyon setting (a former ranch) is unique and the towering red rocks are beautiful. Upon arriving in the room we saw the storage consisted of five small drawers, 1 luggage rack for 4 suitcases and just few hangers, and no place to store the luggage after unpacking. We asked the bell hop for additional hangers which he said he would get us and received none.

The room offered partial views of the red rocks and a clear view of 4 air conditioning units. Plenty of towels, robes and fresh bed linens are refreshed 2-3 times daily. After two nights of sneezing and coughing we asked that the feather bedding be replaced with synthetics, except the pillows provided were lumpy (like a rock sack). There is a lot of static electricity in the rooms that attracts an abundance of dust. One day while we were sitting on the balcony house keeping busied themselves in the room and not once used a vacuum or mop (red foots prints still remained on the carpet and tile). When the sun shines into the room, the dust on the side of the big desk/table was abundant and leaves the impression that no one has instructed the cleaning staff how to clean a room, how to use microfiber cloths nor how to use anti-static products. It is further evident as the dust kicks up from the carpeting when in direct light. This should be addressed !

The resort offers complimentary orange juice (left out side the room in a small pail) and newspapers. OJ was missing 4 days in a row ... the front desk eventually sent a note and a bottle of champagne and OJ for mimosas. The newspaper was missing 6 days.

Our room was located off upper Bear Trail. As we enjoyed walking back from the spa restaurant after dinner we were surprised that this particular road that had trenches on both sides had no illumination until the 9th night.

Internet was very inconsistent and cell phone did not work at all!

Concierge Services:
Communicating with the concierge services can be rough. Although I emailed the concierge and spa with our requests for dinner reservations, activity reservations and spa appointments. There were lapses of several days in replying, no reply or partial confirmations. I received my long distance phone bill today and see I spent 45 minutes in total getting our input and requests confirmed correctly.

The concierge services are not knowledgeable about activities at higher elevations. We booked the full moon hike and asked if there were any limitations and were told there were none and that it was an easy, enjoyable walk. Starting at 4200 ft., the hike was steep and difficult for someone not yet acclimatized to that altitude on their 2nd day after arrival.

Restaurants:
The menus at the club house were below average. The salads were decent, however, the entree portions were large and unhealthy. Not only was the service slow, some staff were abrupt when asked where the food was and slammed the plates on the table rather than serving them with care particularly at Tii Gavo. The lobster bisque at Che-Ah-Chi was disgusting with an oily emulsion floating in the cream based soup. Then offering venison on the menu when there are deer on the premises is like a bad nightmare out of Bambi. An exception was the Sunday brunch at Che-Ah-Chi was delicious and our server Oscar was a delight. That being said it's puzzling why the food and service are so inconsistent and lacking. Only once out of 27 meals did a manager inquire how our meal was, but we had already resolved to cancel any further reservations at the club house and eat at the spa's Mii Amo cafe.

The Mii Amo cafe offers finer cousine, healthier choices and imaginative recipes that were nicely presented. Like the resort restaurants service is slow. At times the communal table gets quite loud when a large group has had a few drinks and are trying to articulate up and down the long table ... I would suggest that the facility offer these large groups of 8+ people a separate or adjacent space by the fireplace lounge, etc.

Mii Amo Spa:
I found the wood burning fireplace most irritating to my throat to the point of coughing. The smell (like an incense) from I believe the grotto was also irritating.

The spa claims to be a quiet, tranquil and peaceful environment and I find this is not quite accurate. There were a few groups of teenagers (16+) not with their moms and larger groups of adults that were loud bordering on shouting.

I specifically requested treatments with female personnel and twice was given the same male. It made me very uneasy and as a result I cancelled my two remaining treatments as the spa front desk proved to be unreliable. The waiting room for the treatments was small, uncomfortable and tightly packed.

The hot stone massage by Gitta was excellent and further enhanced by alternating cold stones. The butter wrap treatment by Zachary was superficial and did not leave my skin feeling nourished and the products used were not particularly efficacious.

Do wear the plastic, spa provided slippers into the showers as they stalls are not cleaned between clients (there was hair everywhere) and was reminiscent of a dorm bathroom. As well my shower did not drain properly and thus left me standing in dirty water. I was resolved to shower back in the room following future appointments.

The spa does not provide manicures or pedicures which is surprising especially with the number of hikers who would probably love some good foot pampering and foot massage after a long trail. When I inquired I was told I could go to Sedona. If I wanted to go to town then I wouldn't be staying at an all-inclusive resort. I would also recommend adding a blow dry bar as a spa service.

The Mii Amo cook book is out of date and does not reflect current menu selections.

The gift shop sells Mii Amo products and offers gift robes to spa staying clients. It does not sell the robes to Enchantment Resort guests who are instructed to order them on line.

Mii Amo does not live up to Canyon Ranch or Miraval. On the surface the staff appear to greet you and say yes, however there's an underlying bit of apathy that is not appealing in the least especially when it's recurrent.

Other Activities:
1.Watercolor class was very good. The instructor is knowledgeable and easily explained how to integrate water, paint, paper and vision.
2.Photography class should be divided by beginner and more advanced experience. One person actually showed up with no camera.
3.Pink Jeeps sunset photography was also very good.
4.Private tour to Antelope Canyon with First Class Charter & Tours (recommended by concierge) with Ed was excellent and very informative.

Miscellaneous:
Hertz Car Rental at Phoenix Sky Harbor International Airport is a disaster (waited over an hour for a car even with a reservation). Perhaps the resort can get some priority service for its guests.

The town of Sedona and the landscape is truly lovely and in all likelihood we will return to the area again, however, we would not stay here as the frequent weaknesses are far from enchanting.

Room Tip: HIgher floors away from the road and away from the kid's coyote club.
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  • Stayed March 2014, travelled as a couple
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Helpful?
7 Thank ottawa198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol S, Manager at Enchantment Resort, responded to this review, 2 April 2014
Dear Ottawa198:

We certainly appreciate the time you took to write such a detailed review. It is evident you did not enjoy your visit and we are disappointed. Your review will be shared with our management team and staff as part of our ongoing efforts to strengthen guest service throughout the resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Broken Arrow, Oklahoma, United States
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 March 2014

We stayed at this resort for an entire week and loved every moment of our time there. Located inside the beautiful canyon, it is an oasis of tranquility. The staff is friendly, gracious and kind, and the accommodations and amenities are wonderful. There is always something to do within the resort, or within nearby Sedona. The spa is also exceptional, in both staff and facilities. I hope to visit again soon.

Room Tip: We were on Fox Run in Casita 49, with a satellite pool. It was a perfect location within the resort...
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  • Stayed March 2014, travelled with family
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Helpful?
Thank JEllenK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pelham, New York
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 March 2014

An amazing hotel, spa, and "campus". The hotel is literally surrounded by the Red Rocks. The food is amazing in all three restaurants - at the spa, in Tii Gavo, and at Che-ah-Chi. Perfection and cannot wait to go back.

  • Stayed March 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kari B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panama City, Panama
Level Contributor
317 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 24 March 2014

incredible experience. in the middle of nowhere.
very relaxing and calm. fantastic spa, good restaurants
and very good service
fantastic views from all over, you can drive to the city of sedona.
quiet for a relaxing retreat

Room Tip: room close to receptio
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  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank jack n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 March 2014

This was our second trip to Enchantment, We stayed several nights last year and one night this year. Service was excellent and seamless. Check in was extremely quick. We have eaten at Che-ah-Chi both times that we have been there. Last year we thought it was good. This year the service and meal were outstanding .

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank TorontoRoemer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne, NJ
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 March 2014

From the second we checked in to the very last second, the Enchanment was perfect. Wayne assisted in our check in and gladly gave us the most beautiful room with spectacular views... Great location near the spa ( where we spent most of our time ) Orange juice and daily newspaper was left outside our room each morning ... The grounds were pristine and beautiful flowers everywhere. We saw deer quite often on our way to spa. We went on a nature walk with Lauren who was lead us through an amazing hike .... We took a cooking class with Nicole who kept our attention the entire time and prepared a delicious meal. She was very talented and funny. Her side kick Kristen was also whitty ....( both hiking & cooking were no charge by the way, included in the resort fee ). The spa had a indoor heated pool as well as a larger outdoor pool, both refreshing and clean ...The main pool by the lobby was recently renovated and had a large bar there for cocktails and food from 180 ( the restaurant upstairs). The Sunday brunch was one of the BEST brunches I've ever had. Food was delicious and staff was very attentive. The cleaning staff was courteous and did a nice cleaning job. I can't say enough from the Enchanment. Three spectacular days of bliss from someone who has been to many top resorts in the USA and well as Europe Will be returning within the year !

Room Tip: We had room 110 and 210. Great location amazing view !
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  • Stayed March 2014, travelled with friends
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Helpful?
1 Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Ontario
Level Contributor
56 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 20 March 2014

Enchantment is the word for this place. The location is the main attraction, of course, as the scenery is amazing. You sit in the restaurant and stare up at huge red-rock formations towering above you. I've stayed in resorts in the mountains and this beats all of them for scenery.

Our casita was a short walk from the main lodge. We took the golf cart shuttle sometimes and walked at other times. The room was very nice--a really comfortable bed, modern tub and shower, tasteful decoration. We didn't have much of a view from our room, but you only needed to step outside the door to view the scenery.

Food at the various restaurants was good but a little overpriced, I thought. You're a captive audience at Enchantment, as it's a bit isolated, and while you might not see much of your fellow guests during the day, they all show up for meals. We waited a long time to get in for lunch the first day, but the service was good after that. Dinner at Che-Ah-Chi (the main restaurant) was good but with most entrees starting at $40, you expect more than good. Our waitress forgot about taking our order after bringing the drinks, and we waited quite a while (20 minutes) before she showed up again, very apologetic. To the credit of the resort, they gave us our drinks for free and dessert as well, so that shows a real willingness to make up for the inconvenience. Che-Ah-Chi features a menu (you can view it online) somewhat typical of many modern establishments where the chef goes out of his way to put together combinations of foods that you would never think could ever go together. Sometimes this works and sometimes it doesn't, but you're definitely paying for the concept.

A popular hike starts right behind the spa and winds uphill for around 30 minutes. Everyone we met on the trail seemed to be enjoying themselves. My wife, with her recently-replaced knee and a brace on the other one, negotiated the climb with little difficulty. The view from the top is spectacular.

We played golf at Seven Canyons, which I will review elsewhere, but it was well worth it. We had the course almost to ourselves and the weather was perfect (65 degrees, no wind), so it was odd there weren't more golfers.

If you're going to Arizona, Sedona is one place not to be missed. Enchantment Resort makes the most of its location. It is fairly expensive, especially the food, but you are paying for the views. We would certainly return to Enchantment.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gzowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Enchantment Resort

Property: Enchantment Resort
Address: 525 Boynton Canyon Rd., Sedona, AZ 86336-3042
Phone Number:
Region: United States > Arizona > Sedona
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sedona
#3 Romantic Hotel in Sedona
#3 Spa Hotel in Sedona
#3 Top resorts Hotel in Sedona
#5 Family Hotel in Sedona
Price Range (Based on Average Rates): ££££
Number of rooms: 218
Official Description (provided by the hotel):
Surrounded by stunning views of red rock Boynton Canyon and the Coconino National Forest, Enchantment Resort combines the rugged grandeur of the Southwest landscape with luxurious amenities and Native American culture. All 218 Arizona-style guest rooms, completely renovated, have beehive fireplaces and private patios with views of the towering crimson cliffs. The 70-acre resort offers guests more than 100 activities each week including hiking, mountain biking, tennis,cooking classes, arts and crafts, and Native American programs. Resort guests enjoy exclusive access to Mii amo, a destination spa, consistently ranked among the world's best, and Seven Canyons golf club for 18 holes of golf with stunning views. ... more   less 
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Also Known As:
Enchantment Hotel Sedona
Enchantment Hotel And Mii Amo
Enchantment Resort And Mii Amo
Enchantment Resort Sedona, Arizona

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