We are ending an 8-day vacation here at Enchantment. There is much to recommend this place. The casitas have been renovated -- we were upgraded so we had an entire casita to ourselves (3 beds, 3 baths). There is a small kitchen and plenty of space. The rugs are a bit worn, and the sliding glass doors could use an upgrade, but the beds are nice and the facility clean. The food is generally well prepared though the menus are limited. The breakfast are especially good. The dining menu is rather limited, as are many restaurants in the area (btw, go to Dahl & DiLuca for terrific Italian food in town).
The service is really exceptional -- the staff are energetic and helpful. I would have liked greater helpfulness on the part of the concierge staff. There was an artificial friendliness to two of the female professionals there, and they were not proactive with recommendations (i.e., they'd do what you asked, but didn't spend anytime getting to know what you liked). One in particular should not be a concierge, but should look into another role.
The facility has a large pool and a smaller adult pool at the Spa. In both facilities there was significant crowding -- competition for chairs, for shade. That was disappointing. The sun and heat are so great you'd think that the hotel would do more to promote its activities in a way to manage these conditions. For example, how about lights on the tennis courts for evening play? We had to play tennis at 7 am to avoid the sun and heat. Similarly, how about more chairs (at the adult pool) and more with shade? Michael, a server at the adult pool, was amazingly helpful, and typifies the great service attitude of nearly all of the staff here.
I had a wonderful shiatsu massage by Stepha at the Spa, which seems well run and well staffed. We used the kids club daily for our 9 year old daughter. It is advertised has having cultural (Native American) activities and nature walks and activities; in reality, there was very little of that. There were more conventional activities. The children's program needs a significant upgrade to get the resort to a 5 star rating.
In summary, if you want to be in Sedona and want to hike, bike, and explore the outdoors, Enchantment makes a nice base. It is not a five star resort, but it is a solid 4 star. The staff are cheerful and helpful. With some of the improvements suggested, it could become a true 5 star property. At $800 a night, it should try to be.
- Official Description (provided by the hotel):
- Surrounded by stunning views of red rock Boynton Canyon and the Coconino National Forest, Enchantment Resort combines the rugged grandeur of the Southwest landscape with luxurious amenities and Native American culture. All 218 Arizona-style guest rooms, completely renovated, have beehive fireplaces and private patios with views of the towering crimson cliffs. The 70-acre resort offers guests more than 100 activities each week including hiking, mountain biking, tennis,cooking classes, arts and crafts, and Native American programs. Resort guests enjoy exclusive access to Mii amo, a destination spa, consistently ranked among the world's best, and Seven Canyons golf club for 18 holes of golf with stunning views. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Preferred Hotels, Travel Republic (UK), Ebookers, HotelsClick, Cancelon and Evoline ltd so you can book your Enchantment Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Enchantment Hotel Sedona
- Enchantment Hotel And Mii Amo
- Enchantment Resort And Mii Amo
- Enchantment Resort Sedona, Arizona