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Reviewed 23 March 2017

I was very comfortable at the Andante, beds are comfortable, like the coffee maker, refrigerator and micowave in the rooms. The pool was sparkling and felt good at the end of the day. The breakfast area was clean with good breakfast choices. Enjoyed the homemade oatmeal. I would stay there again and recommend the Andante to others.

Room tip: My room faced the front and was very quiet. No view but the back side had better views of the scenery. Never did connect to their WiFi.
Date of stay: March 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank shirleyfoemmel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ed_HotelGM, General Manager at Aiden By Best Western @ Sedona, responded to this reviewResponded 28 March 2017

We don’t want you to have to make any efforts when you stay with us. We strive to make a hospitality experience that is easy and hassle-free. That’s why we’ve added all the room amenities you may need plus you can keep your beverages cool and warm up leftovers! I’m glad you enjoyed the pools in the evening. How about that view of Thunder Mountain? Although we’re in the center of town, you feel like you’re right by the rocks. We look forward to your next stay in “Sunny Sedona”!

Best,
Ed, GM

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Reviewed 15 March 2017 via mobile

The hotel itself is subpar. It's clean and the beds are comfortable enough but for almost $250 a night this "budget" hotel is anything but. There's no extras, no spa, no heated pool, and the free "breakfast" was gross! Overcooked dried out biscuits and mushy oatmeal. We just ended up going to mcdonalds, that's right McDonalds was better then the food they offered. You have to pay an extra $28 for pets, yet they don't even provide a pet bowl or bed so not sure what the charge was for. I would save your money and use Airbnb way nicer places for so much less. We only stayed here bc it was last minute and this was the only pet friendly place that had rooms still available...and now I know why!

Date of stay: March 2017
Thank amycvf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ed_HotelGM, General Manager at Aiden By Best Western @ Sedona, responded to this reviewResponded 19 March 2017

Thank you for your feedback. We work hard to provide each of our guests with an exceptional hospitality experience and it’s always a disappointment to hear when we’ve missed the mark. Despite the fact that your overall experience wasn’t what you expected, I’m glad to hear that we were able to accommodate you and your furry family member on short notice. March and April are two of the busiest months of the year in Sedona. To answer your question, our pet fee is due to the extra cleaning involved to accommodate that luxury. It’s important that we also remain mindful of our guests traveling without pets and insure they aren’t exposed to any pet dander or anything that wouldn’t otherwise be present in a hotel that does not allow pets. Our breakfast is perfect for those who want more time to enjoy their vacation and less time looking for a restaurant for breakfast. The majority of guests enjoy it, but I’m sorry to hear it wasn’t to your taste. If you return, feel free to ask our knowledgeable front desk for restaurant recommendations. There are some great restaurants in town, even within walking distance. And for the best rates we offer, you’ll want to make sure you’re booking directly with the hotel. Again, feel free to call! Enjoy the upcoming spring season!

Best,
Ed, GM

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Reviewed 12 March 2017

service was good. our room was not ready yet. amber suggested the golden goose for lunch. amber called us as soon as our room was ready. they have a nice grassy pet relief area. room and bathroom are a bit small. bk was average. it was very quiet. ice machine were out of the building so be sure to take your room card with you.

Room tip: all rooms i think would be quite because the hotel sits back from the main street.
Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank ayoungerman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ed_HotelGM, General Manager at Aiden By Best Western @ Sedona, responded to this reviewResponded 13 March 2017

Thank you for the excellent comments about your stay! We’ll make sure Amber is recognized for recommending the Golden Goose (right on the property). It's a convenient spot for lunch or dinner - and the food is delicious. We love hearing words like quiet and nice to describe our property. Over the last year, we’ve completed a major renovation and have been receiving great reviews as a result. To that end, we’re always concerned when we receive a three star rating and look to improve. Although it sounds like your satisfaction level was high in many areas, please let us know how we can make the next visit better! We’re not the most opulent hotel in town but our guests return again and again because we offer a clean home away from home with an eager to please staff. Thank you again and we look forward to welcoming you back!

Best,
Ed, GM

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Reviewed 3 March 2017 via mobile

Stayed here for two nights after buying a Groupon. It was our 1st visit to Sedona. The room was clean and the bed was comfortable. Breakfast selection could be improved- somewhat limited. Location was great.

Date of stay: February 2017
Trip type: Travelled as a couple
Thank RenLew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ed_HotelGM, General Manager at Aiden By Best Western @ Sedona, responded to this reviewResponded 6 March 2017

Thank you for taking the time to review your recent stay with us, and leave a beautiful room photo. Our rooms have been recently upgraded, and I’m glad you found them to be clean and comfortable. We are always somewhat concerned when we receive a three-star rating but it sounds like your overall experience was a good one! For guests looking for something heartier than our complimentary breakfast, there are several restaurants close by that would be recommended such as the Coffee Pot. They are famous for 101 omelettes! We hope to see you again the next time you are traveling to our beautiful town.

Best,
Ed, GM

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Reviewed 2 March 2017

A no frills motel but in a great location. There are several very good restaurants near by. Also, walking distance to the theaters and interesting stores featuring local artists. Most of the inns and motels near the theaters are filled during the film festival so we were fortunate this motel was picked by the Road Scholar group.

Date of stay: February 2017
Thank 1,507
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ed_HotelGM, General Manager at Aiden By Best Western @ Sedona, responded to this reviewResponded 6 March 2017

Thank you for choosing Andante as your home base for the Sedona Film Festival this year. We were honored to the the choice hotel for your group. Our hotel is certainly in one of the best locations for proximity to dining, shopping and the movie theater. We look forward to hosting you next year - and earning those last two satisfaction stars! In the meantime - we wish you continued and safe travels.

Best,
Ed, GM

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