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“Vacation Weekend in Sedona”

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Arroyo Pinion Hotel, an Ascend Hotel Collection Member
Ranked #28 of 48 Hotels in Sedona
Certificate of Excellence
GreenLeadersBronze level
Avondale, Arizona
Level 4 Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Vacation Weekend in Sedona”
Reviewed 6 May 2013

Great place to stay while vacationing in Sedona. Clean rooms, good service. Hot tub and fireplace in our room made it even nicer. A grill was available if you wanted to cook out. Not many hotels provide this. Grounds were well kept. Will definitely consider staying here on our next trip.

  • Stayed May 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Kenneth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, 1 June 2013
How pleased we were to read your review and how thankful we are that your weekend was enjoyable. We continue to make improvements to our property and soon we will be making some upgrades to the picnic area as well. Thank you again for your kind words and we look forward to serving you on your next visit to beautiful Sedona.
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469 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
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English first
Arizona
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 April 2013

While staying here I encountered a few issues with my stay. When brought forth to hotel personnel there was no real concern or compassion given about the issues and I was treated as though I was lying. The General Manager and President are very rude and condescending, in all of my traveling I have never experienced treatment like I have at this hotel.

Only positive thing about my stay was check-in and check-out, as the front desk clerk Ed was a gem. Ed is epitome of what it is to deliver customer service to a guest and the GM and President should take direction and learn a few things from him!

  • Stayed April 2013, travelled solo
    • Value
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Helpful?
8 Thank SMarquardt84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, 23 April 2013
First I would like to thank you for staying with us.
Next I would like to state the facts as they happened.
You did not bring up any issues to the hotel staff during your stay.
At no time the staff was informed of any fall until you came to check out at the desk.
At checkout you casually mentioned that you would like to checkout early due to your fall.
You were immediately asked if you were ok. You said you were fine. You were further asked if would like to go to Emergency room nearby at hotels cost. We do have the insurance policy to cover for such emergencies. You refused. You further stated that your aunt is a nurse and you were advised by her to just stay off foot and you would be ok.
Despite you being aware of cancellation policy at the time of reservation and at time of check in, your early checkout charge was waived in full.
President (rarely that happens) and General Manager happened to be there at the front desk and immediately authorized your early checkout charge to be waived. You subsequently called and left message. Your call was returned promptly by the President.
At no time we have ever said that you are lying. On the contrary, we wish that you would have brought the incident to staff right away, as we do have 24 Hour desk and we care about our guests. All rooms are also equipped with phones to just dial 0 to reach staff.
Please accept our apology for any inconvenience you may have suffered. We were more than willing to send you to Emergency room and have a professional evaluate you. Unfortunately, when you refuse the help of a professional our hands are tied. Offering you to go to nearby emergency room at the hotel’s cost shows that we care. Subsequently, you did go to Urgent care in Phoenix as you stated in your phone conversation.
We do care for each and every guest very much.
Thanks for the nice comments about Ed, we will be sure to pass it on. Thanks
Please don’t be upset. Accidents do happen. We need to just deal with them rationally. All our staff is very pleasant and nice. All our rooms have been recently renovated with all new furnishings. And, our rooms are clean. We feel that this an unfair review.
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Mundelein
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 April 2013

We (2 mid age something couples) thoroughly enjoyed our stay and felt we received a very good value. We took advantage of their "grand opening" pricing and weren't disappointed. Jack was our manager on duty and he went out of his way to make sure we were completely satisfied with our stay. We did have a little problem the the small work out area (1 machine and TV not working) but we understand they are in the process of revamping the place. Also, the continental breakfast is just so-so (I really enjoyed the coffee, tho'). We used the hot tub but pool was too cold. Rooms were nice - clean-beds good. Front desk staff very knowledgable of area and we took their recommendations as to places to see and where to eat. We will be back!

Room Tip: The 2nd story rooms didn't have private balcony (chairs out in main open hallway) but the view...
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank chevykevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, 23 April 2013
Thank you for staying with us.
We really apprecaite your comments.
You are absolutely right. We have renovated all our rooms with all new furninshings. We are working on the Breakfast, fitness room and public areas. when our Breakfst Bar is completed, it will have a lot more items including eggs and meat etc.

Like anything new, sometimes need fine tuning. We are working on the perfection for TV channels etc.

Looking forward to seeing you again.

Thank you
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Chicago, IL
Level 5 Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 11 April 2013

We stayed here and if you're paying $189/night as all of Sedona is pretty expensive in April, you want some peace and quiet. Our neighbors kept banging their doors and running around. Also, the place has cheap construction and you can hear all types of movement and rattling. The rooms are renovated with modern touches and the bright orange Sedona artwork is a nice touch. The breakfast was good but limited as there was not any hot food items. The chocolate muffins were delicious and the whole grain bread with almonds was a big bonus. I liked the location. The bathroom tile looked like it was done by some amateurs. They helped us book the Pink Jeep tour and got a 10% discount.

  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
4 Thank YourWorldTraveler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, 23 April 2013
Thank you for staying with us. Your comments are appreciated.
Our rates vary from $129 to $239 depending on Arrival date, Number of people, type of room and length of stay. You are absolutely right that in April the rates are on the higher end.
Unfortunately, we can only control a noise neighbor, if we know about them. We do have 24 Hour desk and staff is reachable easily by just dialing zero from room. In future if any adjacent guest is noisy, please contact us and we will be glad to take care of it.
Unlike other hotel, our walls are actually 2X6 rather than 2X4 and much more insulated with additional sound channel. Our construction is much superior. If you have a connecting room, the noise does seem to travel thru a little easier, which is normal. I am not sure which room you stayed in.
Thank you for your nice comments about Location, and some breakfast items. Our new breakfast Bar, when completed, will have hot items as well.
We invite you to come back and stay with us again.
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San Francisco, California
Level 6 Contributor
135 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 4 April 2013

Is this a 3-star hotel? I would say this is only a 2-star hotel. The first thing we noticed about the hotel was the weird design of the curtains -- there was no way we could close up the thick red curtain. You could imagine that, with lights on, people behind the window at the opposite building could see through the thin, white layer of curtain of my room. It ended up that we had to close up the thick curtain with a safety pin. Then, we noticed some weird white stains at the bottom of the curtain. Then we noticed a thin layer of dust on the full-sized mirror on the wall. And then, we further noticed all the water marks on the mirror at the sink. For a hotel priced at $159 a night, we only got bagle, cereal, muffin and waffle for breakfast. There were not even eggs. If I knew it earlier that the facilities and food were of such quality, I would rather save $50 and go for Days Inn.

  • Stayed March 2013, travelled with friends
    • Value
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Helpful?
6 Thank Ydenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, 7 April 2013
Your comments are most appreciated and we have copied them for our staff to review.
May I take this opportunity to explain how our black-out curtains work. There are three sets of drapes in all of our rooms. The curtain next to the window is a thick black out curtain. During the day that curtain is push back to allow for sunshine to filter in. The next curtain is the sheer curtain that you are referring to. This curtain is kept closed during the day but still filters the sunlight. The third curtain is a stationary decorative curtain that is there to provide an accent color for the room. We just completed the renovation work and inspected all rooms. And, after your comments, just to be sure,I personally walked thru each and every room to be sure that none were missing. And, each room is Perfect.
We apologize if you did not see the blackout curtain. May I suggest that in the future if your accommodations are less then acceptable that you contact the front desk or property manager as we would have been very happy to assist you in any way possible. We do provide 24 hour service.
Hope you enjoyed all our new furnishings in room including the Beautyrest mattresses and Starbucks coffee.
The comments regarding cleanliness are being addressed and again we appreciate you pointing that out. We use guest comments to continually train our staff so that we may provide the best accommodations for our guests.

Our breakfast area is being renovated as soon as the busy spring season is over as we did not want to disrupt our guests with construction noise. When the renovation is complete we will have a larger dining area and expanded hot food offerings such as eggs and meat.

Your visit was during one of our high season periods which is reflective of the rate you were charged. You will also find rates in Sedona to be reflective of a destination resort community. Our rates do change with the seasons and we will be offering special grand opening rates throughout the summer months.
We invite you to come and visit with us again and allow us to show you our new and further improved Arroyo Pinion Hotel.
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Los Angeles, California
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 February 2013

We stayed at this hotel for 3 nights. The hotel was very clean and quiet. The staff was very nice and helpful. The hotel is not in the center of Sedona but it is pretty close by. If you want to hike at the Red Rock state park, it is great. It is very close to the Red Rock state park. We also went driving to a few other close by towns and the location of Kokopelli was great because we did not have to drive through the busy main street to get out of town.The hotel also offers a free breakfast which was nice. They have a small pool and hot tub but we did not use it.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigBang7011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, 7 April 2013
Thank you very much for staying with us. And, thank you for your feed back. I passed on your comments to our staff and they were delighted. They always stand ready to serve and help in any way possible. Hearing the appreciation of their hard work makes thier day and they work even harder. So, Thank you.

We plan to extend our breakfast further when the new breakfast area is ready.

We invite you to come and stay with us again and enjoy it.
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Baltimore, Maryland
1 review
Reviewed 13 February 2013

We stayed here for 5 nights for a hiking vacation. This is a very nice, quiet, clean hotel. The
price is right and the employees are all very professional and helpful! I liked the location, just inside West Sedonia. The complimentary breakfast is perfect to get the day started.

  • Stayed February 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HikerWannaBe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, 7 April 2013
Thank you for staying with us and we appreciate your business. Thanks for your commnets about our staff.

You ranked our Hotel almost Perfect.The exceptions were rooms and sleep Quality being 4 out 5. However, when you stayed with us the room renovation was not commplete. So, I wanted to let you know that all room renovation is now complete with Beauty Rest Beds in all rooms along with all items new in rooms. We even have Starbucke coffee now in rooms. We have added the Waffles to our breakfast as well.
Upon completion of our new Breakfast area, we plan to expand to Eggs and meet as well since we will have the room to do so then.
As far as location, we appreciate your comments and wanted you to know that we are one of the closest hotels to Red Rock Crossing, the most Photographed Rock in Arizona.

We invite you to come and stay with us again. Hopefully you will see the further improvements then.
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Additional Information about Arroyo Pinion Hotel, an Ascend Hotel Collection Member

Property: Arroyo Pinion Hotel, an Ascend Hotel Collection Member
Address: 3119 West Highway 89 A, Sedona, AZ 86336 (Formerly Kokopelli Suites)
Phone Number:
Region: United States > Arizona > Sedona
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Shuttle Bus service Suites
Hotel Style:
#4 Green Hotel in Sedona
#13 Business Hotel in Sedona
#16 Romantic Hotel in Sedona
#24 Family Hotel in Sedona
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Arroyo Pinion Hotel, an Ascend Hotel Collection Member 3*
Number of rooms: 45
Official Description (provided by the hotel):
This Newly Renovated Boutique Sedona hotel is located near the Thunder Mountain, Lizard Head, Chimney, Sugarloaf and Coffeepot Red Rock formations. Arroyo Pinion Hotel, An Ascend Hotel Collection(R) Member hotel in Sedona, Arizona offers easy access to uptown Sedona shopping, as well as: - Oak Creek Canyon - Red Rock Crossing - Dry Creek hiking trails - Bell Rock Vortex - Hiking Trails Enjoy these Complimentary amenities: - Free deluxe Hot breakfast - Free wireless high-speed Internet access - Free daily newspaper - Starbucks coffee in all rooms - Jacuzzi Suites with Fireplace & Patio Luxurious, designer guest rooms include Beautyrest beds with Robert Allen bed coverings and triple sheeting, custom outlets and USB ports at each night stand and desk area, and custom lounge chairs and ottomans. Flat-screen television with cable, refrigerator, microwave, safe, coffee maker & desk with ergonomic chair are provided for your enjoyment. Some rooms feature a whirlpool bathtub with fireplace and a patio. Its perfect location and convenient access to area attractions make the Arroyo Pinion Hotel a great place for business and leisure travelers in the Sedona, Arizona area. Book a room with us today! ... more   less 
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Also Known As:
Kokopelli Hotel Sedona
Arroyo Pinion Hotel, An Ascend Hotel Collection Member Sedona, Arizona

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